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Herb Gordon Subaru

Silver Spring, MD

5.0
1,532 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Herb Gordon Subaru is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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3161 Automobile Blvd

Silver Spring, MD

20904

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Showing 1,532 reviews

February 19, 2020

Excellent service as always from Vitaliy and the team. Got us a loaner car with no notice so my son and I didn’t have to wait when it turned out to be a longer than expected job. More

by David
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2020 -

Herb Gordon Subaru responded

David, we appreciate your input. Glad to hear that you are consistently impressed with our service. Thank you so much for being one of our valued guests and we look forward to your next visit!

February 18, 2020

Excellent service and makes me want to come back next time to have work done to my car or even possibly buy a new car. Thanks! More

by Mpillai26
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2020 -

Herb Gordon Subaru responded

Thank you! We are happy to hear that our team provided excellent service to you during your visit! Please don't hesitate to reach out if there's anything additional we can do for you.

February 18, 2020

Condescending and unprofessional Al was the worst salesperson I've ever encountered in the car industry. He was completely unprofessional via e-mail, and even suggested I was lying ab More

by Watson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alan Goldberg
Feb 24, 2020 -

Herb Gordon Subaru responded

Watson We are sorry to hear about your experience and would like to learn more about what happened. We take pride in delivering a high level of service and hospitality to all of our clients and are rated as one of the top customer satisfaction dealers in the area. We would like to discuss this matter further, however, we do not have a good phone number for you. At your convenience, please reach out to our General Manager, Ed Sarecky, so we can better understand what occurred. Ed can be reached at esarecky@mileone.com or 301 469 4699. Thank you.

February 16, 2020

My 30,000 mile service was very efficiently done. Harry Price, the Service Consultant, was really helpful in keeping me informed throughout. A very good experience. More

by FManibog
Recommend Dealer
Yes
Employees Worked With
Harry Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2020 -

Herb Gordon Subaru responded

Fmanibog, we're happy to hear you had such a positive experience with our team! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Herb Gordon Subaru!

February 15, 2020

The service was friendly, courteous and prompt. They clearly explained what work was needed and what the charges would be. I return for future service. More

by Geff C.
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2020 -

Herb Gordon Subaru responded

Geff, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 11, 2020

Went in for servicing my wrx I went in to do my usual maintenance to my car and Claudia was very helpful. She came up to me and started to help me right away. She informed me of w More

by ezelaya93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rodrigo Andrade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Claudia Herrera
Feb 13, 2020 -

Herb Gordon Subaru responded

Hello, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

February 11, 2020

Great service!! Michael is a gem:)..and even when I Great service!! Michael is a gem:) ..and even when I thought I left my house keys there, they went and checked all over for me! More

by Jlmurrow
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terri? - she answered my general call
Feb 13, 2020 -

Herb Gordon Subaru responded

Hello, we're happy to hear we provided great service! We look forward to helping again in the future. Take care!

February 10, 2020

Professional, knowledgeable staff, understood the reason for my visit, kept their word regarding timing (how long it is going to take), explained in depth all necessary repairs, step by srep. More

by asmirnov7
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2020 -

Herb Gordon Subaru responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 07, 2020

Amazing service as always! Had my 50th anniversary WRX in for what appeared to be some bubbling or melting of the housing in both led headlights. They were both able to be replaced under warranty! Hands down More

by Punklux
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2020 -

Herb Gordon Subaru responded

We are glad to hear we consistently provide you with great service! We look forward to your next visit! Take care!

February 07, 2020

Worry Free Service It's saying a lot when your car has a problem and you say to yourself "at least I get to see Michael." Michael always provides fantastic service and h More

by E
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2020 -

Herb Gordon Subaru responded

Our staff is dedicated to providing top notch service and quality work you can trust! If you're ever in need of more help, please let us know!

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