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Herb Gordon Subaru

Silver Spring, MD

5.0
1,532 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Herb Gordon Subaru is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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3161 Automobile Blvd

Silver Spring, MD

20904

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Showing 1,532 reviews

April 01, 2020

I just wanted to give a shout out to Claudia at Herb Gordon Subaru she was super helpful and had me informed at all times about the status on my car. I’ll definitely recommend this dealer to my friends More

by Emily_b
Recommend Dealer
Yes
Employees Worked With
Claudia Herrera
Apr 01, 2020 -

Herb Gordon Subaru responded

Emily, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

March 31, 2020

She assisted me with my car and answered all my questions with no hesitation. She is professional and provides excellent customer service. I will always come to her More

by Liz
Recommend Dealer
Yes
Employees Worked With
Claudia Herrera
Apr 01, 2020 -

Herb Gordon Subaru responded

Liz, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

March 29, 2020

Excellent service and customer attention. Had a flat tire while traveling I-95 near Silver Springs. Brought the vehicle to Herb Gordon Subaru for a new tire since could not complete remaining More

by Traveler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Also cashier who is not listed above. Didn't catch her name. A very helpful and friendly lady. Semper Fi., Junior Mohepath
Mar 30, 2020 -

Herb Gordon Subaru responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We want all our customers to feel this way when leaving our dealership! Safe travels!

March 25, 2020

Always good service from Claudia when I come in. 5+ stars! Always kind and gets all the work done on time and quickly. Only advisor I use. More

by LowBoostJay
Recommend Dealer
Yes
Employees Worked With
Eddie Sarecky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Claudia Herrera
Mar 26, 2020 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating. Until the next time we meet, take care!

March 24, 2020

Claudia Herrera, one of the greatest service advisor. Being a first time car buyer could be a bit confusing, but she has been nothing but helpful through out the year of owning my car! She’s willing to More

by Brayan
Recommend Dealer
Yes
Employees Worked With
Claudia Herrera
Mar 26, 2020 -

Herb Gordon Subaru responded

Hi Brayan, we strive for a high level of customer satisfaction in all aspects of our dealership. Claudia will be very happy to hear about your kind words! We look forward to your next visit! Take care!

March 18, 2020

Excellent service! I took my new Forester to Herb Gordan Subaru for service, and had a great experience! Michael Goodman was my Service Advisor, and he did an amazing jo More

by Artworld8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2020 -

Herb Gordon Subaru responded

Hi, thank you for taking the time to leave a review for us at Herb Gordon Subaru. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

March 16, 2020

Friendly, Informative & Professional I was very impressed with every part of the experience with Herb Gordon Subaru's Service Team... from Claudia Herrera scheduling the appointment to fi More

by toy232
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harry Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Claudia Herrera
Mar 18, 2020 -

Herb Gordon Subaru responded

Hi Toy, we're happy you found our staff to be so supportive during your experience here at Herb Gordon Subaru. If you're ever in need of more help, please let us know! Safe travels!

March 13, 2020

Rodney is awesome and always takes care of me. In and out with no fuss, no issues! Happy to bring my vehicle to a place that takes such good care of me and my car! More

by estone0609
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2020 -

Herb Gordon Subaru responded

We strive for a high level of customer satisfaction in all aspects of our dealership. We want all our customers to feel this way when leaving our dealership! Safe travels!

March 11, 2020

BEST BANG FOR THE BUCK! Firstly, I walked into the dealership thinking I wanted one vehicle, but Jim Walker and Jim Boratenski knew better. The one I drove out with was much More

by whoami?
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Boratenski, Claudia Herrera
Mar 12, 2020 -

Herb Gordon Subaru responded

Hello, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional questions about your new vehicle, we will be more than happy to assist you! We look forward to your next visits! Safe travels!

March 11, 2020

Rodney Rogers is the guy you want to see for all service needs on new and used Subaru makes and models. Been seeing him since 2017 and he’s had my back the whole way. More

by Matt99
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2020 -

Herb Gordon Subaru responded

Matt, we strive for a high level of customer satisfaction in all aspects of our dealership. Please let us know if you have any additional questions about services you received and thank you again for choosing Herb Gordon Subaru!

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