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Herb Gordon Subaru
Silver Spring, MD
1,532 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Herb Gordon Subaru is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,532 reviews
May 09, 2020
I’m Charlotte, NC and visiting family in Maryland. Decided to get my car serviced while here and Rodney took great care of me. Asked me what I was looking for, was very attentive, and even gave his re Decided to get my car serviced while here and Rodney took great care of me. Asked me what I was looking for, was very attentive, and even gave his recommendations to keep my car well maintained. Great service! Thanks guys! More
by Kevin Beltran
May 08, 2020
My service advisor was very professional and knowledgeable. He kept me informed concerning the status of my vehicle. He was very personable and customer oriented. knowledgeable. He kept me informed concerning the status of my vehicle. He was very personable and customer oriented. More
by Bob
Employees Worked With
May 05, 2020
Great dealership. As usual Vitaliy and crew did a great job of servicing my vehicle and getting it to me in a timely manner. Great service department job of servicing my vehicle and getting it to me in a timely manner. Great service department More
by John
Employees Worked With
May 04, 2020
Herb Gordon Subaru is top notch. They always treat me extremely well - from purchase to service. It’s a gift to have a dealership I trust. extremely well - from purchase to service. It’s a gift to have a dealership I trust. More
by Gabi0504
Employees Worked With
May 03, 2020
Every visit and purchase I have at Herb Gordon Subaru is exceptional. The staff is always welcoming and works to ensure the customer safety is a top priority! exceptional. The staff is always welcoming and works to ensure the customer safety is a top priority! More
by Reneeflavien
May 02, 2020
Could not ask for a more reasonable, comfortable, or reliable experience. No BS, no exceptions, just honest, expert service! Glad my car has been in such capable hands these last 10 years. reliable experience. No BS, no exceptions, just honest, expert service! Glad my car has been in such capable hands these last 10 years. More
by CSF
Employees Worked With
May 02, 2020
Excellent customer service. Extremely knowledgeable staff that takes the time to explain all issues. Waiting area is excellent. Cost is reasonable. Complimentary car was is available. that takes the time to explain all issues. Waiting area is excellent. Cost is reasonable. Complimentary car was is available. More
by Forager
Employees Worked With
April 20, 2020
I had issues with another dealer nearby that felt like they were trying to “Shark” me. Herb Gordon Subaru was exactly opposite and I could have asked for more. They were super friendly, honest, quick to s they were trying to “Shark” me. Herb Gordon Subaru was exactly opposite and I could have asked for more. They were super friendly, honest, quick to service my vehicle and very accommodating. I went in for service but made a great contact in their sales team and I’m happy to go back when I’m ready to purchase my next Subaru. Herb Gordon definitely feel like they provided service to the Subaru standard we’ve all come to expect. Vitaly was an awesome help servicing my car and Sue was an pleasent surprise because I wasn’t ready to buy today, but she happily answers all of my wife’s questions about the latest models with zero pressure. Five stars all of the way. More
by r smith
April 15, 2020
Outstanding customer service. Work done on time and at the price quoted. They even took care of recall work needing to be done that I was not aware of. the price quoted. They even took care of recall work needing to be done that I was not aware of. More
by SUBIEFAMILY
Employees Worked With
Other Employees :
Bob Thompson, Claudia Herrera
April 07, 2020
I was very impressed by the personal service provided and by the explanation of work that was needed and it was completed in a very timely manner..Vitaliy the service advisor is very good at his job! We had by the explanation of work that was needed and it was completed in a very timely manner..Vitaliy the service advisor is very good at his job! We had 2 cars serviced at the same time and the service was wonderful. Herb Gordon Subaru also provided a loaner car until the repairs and/or recalls were completed. We will use their services again A very pleasant experience. More
by Cicaler1
Employees Worked With
