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Herb Gordon Subaru

Silver Spring, MD

5.0
1,604 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Herb Gordon Subaru is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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3161 Automobile Blvd

Silver Spring, MD

20904

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Showing 1,604 reviews

September 26, 2024

Dealership was clean, had many vehicles available and very easy to locate. The salesperson Debbie Colt has to be the least intelligent salesperson I have ever dealt with in my 20 plus years purchasing v More

by Nelly26105
Recommend Dealer
Yes
Employees Worked With
Debbie Colt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Herb Gordon Subaru responded

Nelly26015, We appreciate your positive review of our dealership. Our General Manager, Ed Sarecky, would like to learn more about the concern raised in the review. Unfortunately, we are unable to locate you in our database based on your username to reach out proactively. At your convenience, please contact Ed at 301-890-4699 or esarecky@mileone.com

September 26, 2024

My experience with my car's oil change was professional and punctual. The attention provided by Mr. Luis Prada was very cordial. More

by Ximena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Prada
Sep 28, 2024 -

Herb Gordon Subaru responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

September 24, 2024

I want to talk about the awesome service I received at this dealership from Luis Prada and the team of mechanics and even the awesome car wash! Luis made it very easy to understand what services were bei More

by tresajones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Prada
Sep 29, 2024 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 24, 2024

The service is great, the staff is super nice and friendly. Always willing to answer any questions I have. More

by Ltdang13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Hanscom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Thank you so much for choosing Herb Gordon Subaru as your first choice for service!

September 24, 2024

In the 4+ years I’ve owned my Forester I have used this dealership for all my maintenance issues and have been completely satisfied. More

by Frantom6804
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Prada
Sep 29, 2024 -

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 18, 2024

Always customer friendly from day I purchased car to getting in and out of service appointments More

by Grammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Prada
Sep 21, 2024 -

Herb Gordon Subaru responded

Hi Grammy, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again! Take care!

September 16, 2024

Ma men Louis Prada made it happen again. He took good care of my car. He is very professional. Gordon Herb staff are good people and they provide good customer service . More

by hajeesm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Prada
Sep 20, 2024 -

Herb Gordon Subaru responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 16, 2024

Very courteous and helpful. Completed the Maryland Inspection quickly and will be using them again More

by Eac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Herb Gordon Subaru responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 14, 2024

Amazing service, they make you feel very welcomed and taken cared of, the people there are great and provide you with excellent information and help when purchasing a car. More

by y2024
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Muhammed Zeidan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Herb Gordon Subaru responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Sep 20, 2024 -

Herb Gordon Subaru responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 13, 2024

I purchased my car and have done all service at this dealership, they are consistently professional and up front about any work they do, and complete everything in a timely manner. I recommend any Subar More

by bsmcnair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2024 -

Herb Gordon Subaru responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation and have an amazing day!

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