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Herb Gordon Subaru
Silver Spring, MD
1,532 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Herb Gordon Subaru is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,532 reviews
June 16, 2020
claudia, desde que llego ella me da el mejor servicio y siempre se asegura que mi carro este todo en orden eres la mejor muchisimas gracias! :) siempre se asegura que mi carro este todo en orden eres la mejor muchisimas gracias! :) More
by JoseRodri90
Employees Worked With
Claudia Herrera
June 12, 2020
I’m very happy with the service department. They are very professional, polite, responsive. I had an issue with my 2020 Outback. Vitaliy Khlebnikov, Ken Hanscom and Jon R. worked together to solve it an very professional, polite, responsive. I had an issue with my 2020 Outback. Vitaliy Khlebnikov, Ken Hanscom and Jon R. worked together to solve it and I could not be happier. Thank you! You guys rock! More
by Richard
Employees Worked With
Other Employees :
Technician: Jon R. - 5 stars!
June 09, 2020
Michael Goodman greeted me and quickly took in my information and provided me cost, ETA for my car to be completed. Throughout the day, he contacted me with follow ups and at the end of the day he wa information and provided me cost, ETA for my car to be completed. Throughout the day, he contacted me with follow ups and at the end of the day he was the one who greeted me and explained all the work done. I’ve been to several local places for my auto repairs but I will certainly return to this Subaru for my auto work. Thank you Mike for your promptness and excellent customer service! More
by Margee
Employees Worked With
June 09, 2020
My experience at Herb Gordon has be phenomenal, from scheduling with Michael to getting the service done. Scheduling is very flexible and the service center is open after “normal” business hours. Michae scheduling with Michael to getting the service done. Scheduling is very flexible and the service center is open after “normal” business hours. Michael is very transparent about his recommendations for service versus what is a necessity. I went in for recall fixes and opted for a oil change and had the team do a general check. Michael was thorough and communicative. I am looking forward to getting my car serviced here again. More
by Becca
Employees Worked With
June 08, 2020
Michael was amazing! They were super busy today and had to be extra diligent because of COVID-19. Despite all the challenges, Michael was positive, patient, and made me feel like a priority while juggling to be extra diligent because of COVID-19. Despite all the challenges, Michael was positive, patient, and made me feel like a priority while juggling multiple things. More
by AVenn
Employees Worked With
June 05, 2020
The staff here have always treated my courteously and with respect. They’ve helped me out with some usual issues and have been accountable for any oversights. So far so good! with respect. They’ve helped me out with some usual issues and have been accountable for any oversights. So far so good! More
by elliott k
June 05, 2020
The service has been exceptional as usual. They are always kind, courteous, and available for any question. During these difficult times, they have arranged the place for social distancing and it’s ver always kind, courteous, and available for any question. During these difficult times, they have arranged the place for social distancing and it’s very clean which it usually is. Vitaliy has always been helpful and courteous every time I’ve come in for service. More
by nlmay123
Employees Worked With
June 04, 2020
Michael was more than helpful All was taken care in a courteous and timely manner; Michael was more than helpful as he also took initiative to assist me on items I had not noticed All was taken care in a courteous and timely manner; Michael was more than helpful as he also took initiative to assist me on items I had not noticed prior to the appointment. More
by DH
Employees Worked With
June 03, 2020
Excellent, honest and time reasonable service. I thought I needed new brake pads but was told they were still good but brake fluid needed to be replaced. They also took care of the catalytic recall problem I needed new brake pads but was told they were still good but brake fluid needed to be replaced. They also took care of the catalytic recall problem for which I hadn’t received the notice yet. Vitaliy K. is always professional and honest. Got me out of there sooner than expected. Dog friendly place! More
by smootie62
Employees Worked With
June 02, 2020
Very happy with Rob Jackson and staff at Herb Gordon Subaru. They always take great care of me and are the epitome of what good customer service is all about. I highly recommend them! Subaru. They always take great care of me and are the epitome of what good customer service is all about. I highly recommend them! More
by Olympic Ping Ponger
