Herb Gordon Subaru

I purchased a new vehicle from this dealership in early October and had a great experience. I was looking for a subcompact SUV, so I called to test drive a 2021 Crosstrek and was put in touch with Sue Irel October and had a great experience. I was looking for a subcompact SUV, so I called to test drive a 2021 Crosstrek and was put in touch with Sue Ireland. Sue was wonderful to work with - I test drove 5 different subcompact SUVs from 5 different dealerships and she was by far the most knowledgeable salesperson. Sue answered all my questions about the car, explained the features, the different packages, and even suggested a route for the test drive that was a mix of highway, local roads, and hills. I didn't purchase a car that first day because I still had 2 more test drives scheduled, but after I decided the Crosstrek was the best option, I emailed Sue for some prices and she readily responded. I emailed other dealerships with price inquiries, and Herb Gordon Subaru had the best deal for the trim and package that I wanted. Sue was able to see me the next day I was available, and once again set me up with the exact car I wanted. After another test drive, I asked a bunch of questions about the car's features, which Sue patiently answered, and I was able to take off the wheel locks, a feature of the package that I didn't want. A few days after I drove the car home, Sue called me to follow up and I was able to ask a couple more questions about the safety features, now that I'd driven the car longer. I had an excellent experience working with Sue and recommend her to anyone looking to purchase a new Subaru. More

Called the service desk and was connected Rodney Rogers and to my surprise got me in today and had a loaner car available. My Wife’s Forester was just out of the warranty period, but Rodney managed to get and to my surprise got me in today and had a loaner car available. My Wife’s Forester was just out of the warranty period, but Rodney managed to get the required work (Compressor) fixed for free under a goodwill gesture!! We have been using Herb Gordon as our "goto" garage as we always get great service, prices are fair and the staff are great. Today’s Goodwill gesture is greatly appreciated. Can't recommend them and Rodney enough. More

Great service at a fair price. They exceeded my expectations. I would recommend Rob to anyone looking for Subaru service in Montgomery County. Thank you! expectations. I would recommend Rob to anyone looking for Subaru service in Montgomery County. Thank you! More

Excellent service and service rep Vitality is a pleasure to work with; he is always pleasant, honest, helpful, and clearly communicates what repairs or services are highest priority in terms of both safety to work with; he is always pleasant, honest, helpful, and clearly communicates what repairs or services are highest priority in terms of both safety and cost. Because of his service I still prefer to bring my Forester to this location despite moving to VA. More

Each time I visit Subaru service dept, I always leave the place a satisfied customer. Apart from their thorough service, their prices is so reasonable. Thank you place a satisfied customer. Apart from their thorough service, their prices is so reasonable. Thank you More

Have always been satisfied with the work and the customer service that the service department has. Vitaly is always helpful and answers any questions and gives advice on service service that the service department has. Vitaly is always helpful and answers any questions and gives advice on service More

Michael has been helpful for the past 3 years with service. Always gives good time estimates and keeps me informed if anything might be running late. Definitely recommend. service. Always gives good time estimates and keeps me informed if anything might be running late. Definitely recommend. More

Vitaliy was super friendly and great to work with! He was very helpful and explained everything. I appreciated the excellent customer service that he provided! very helpful and explained everything. I appreciated the excellent customer service that he provided! More

Amazing, quick and efficient. Vitaly always does an amazing job and keeps me updated throughout the process. I've taken both of my cars here and always had a good experience. amazing job and keeps me updated throughout the process. I've taken both of my cars here and always had a good experience. More

Good service, treated well. Been coming here for years. Only bad thing was this time there were no Dunkin’ Donuts in the service department waiting area. Only bad thing was this time there were no Dunkin’ Donuts in the service department waiting area. More