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Herb Gordon Subaru

Silver Spring, MD

5.0
1,535 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Herb Gordon Subaru is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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3161 Automobile Blvd

Silver Spring, MD

20904

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Showing 1,535 reviews

November 25, 2020

I sent this already. When I clicked on images of staff the app dumped me out. It was a complicated intermittent problem. Because Vitally took me seriously, they monitored the car overnight found the prob More

by Charman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2020 -

Herb Gordon Subaru responded

Hi, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

November 24, 2020

Great experience! Michael Goodman was very helpful and friendly, I had forgotten that my regular service was covered but he did his due diligence so I didn’t pay for anything unnecessarily. More

by Katrina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2020 -

Herb Gordon Subaru responded

Hi Katrina, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

November 24, 2020

Extremely friendly, helpful and easy to work with. Al is great and worked really hard to help me with my new lease given some challenging circumstances due to COVID. I really appreciated their flexibility More

by Ggt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Goldberg
Nov 25, 2020 -

Herb Gordon Subaru responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Thank you so much for choosing Herb Gordon Subaru as your first choice for service! Take care!

November 23, 2020

Friendly, fast and honest. Vitaliy kept me informed the entire time and was amazing at explaining what repairs I need and the possible cause. Excellent service! More

by CBlair
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Herb Gordon Subaru responded

Thank you for your support! We're happy we could help. We want all our customers to feel this way when leaving our dealership!

November 19, 2020

I had another fantastic experience at Herb Gordon Subaru dealer located on Automobile Blvd, especially worked with the advisor, Mr Vitaliy Khlebnikov. He went above and beyond taking care of my car issues l More

by Couryney1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2020 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

November 11, 2020

He was easy to work with while buying a car during the height of the pandemic. He helped me to purchase it without having to go inside the showroom. More

by Tina
Recommend Dealer
Yes
Employees Worked With
Jim Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2020 -

Herb Gordon Subaru responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Herb Gordon Subaru so helpful in the purchase of your new vehicle. Our team is available should you require any extra help.

November 03, 2020

Friendly, safe service , and easy to drop/pick up car. Communication very through on following up with car service needs. Very clean and honest with what goes on. More

by Laurie.Miskovsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2020 -

Herb Gordon Subaru responded

Laurie, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

November 02, 2020

I’ve been coming here for 4 years. The service team always explains what need to be done and patiently answers my questions. They keep you informed every step of the way More

by Kay W
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Claudia Herrera
Nov 08, 2020 -

Herb Gordon Subaru responded

Kay W, thank you for your positive review. We're glad to hear that you found our team here at Herb Gordon Subaru so helpful in the purchase of your new vehicle. Our team is available should you require any extra help. We hope you continue to choose us for all your automotive needs! Take care!

October 30, 2020

Great service and staff interaction. While I was only going in for an oil change and tire rotation, they're multi-point inspection pinpointed some other minor issues that were addressed before they could More

by B Redder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Claudia Herrera
Nov 08, 2020 -

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

October 30, 2020

Service was done faster than expected! Vitaly gave a very competitive price. Loaner was a brand new Crosstrek. I didn't want to give it back. Thank you Herb Gordon Subaru! More

by David
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2020 -

Herb Gordon Subaru responded

Hi David, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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