Herb Gordon Subaru

I wanted to take a moment to let you know about the outstanding customer service, commitment and care that we received from Sue Ireland before, during and since I purchased my 2021 Ascent. Sue took ev outstanding customer service, commitment and care that we received from Sue Ireland before, during and since I purchased my 2021 Ascent. Sue took every opportunity to answer every question I had (sometimes before I even asked them). Our purchase was unusual, to say the least. We used the Costco buying service and Sue was our first contact with the dealership. She took the time to understand what we were looking for and kept us informed every step of the way as our Ascent made its way to the dealership. In the middle of the process, my husband and I went to Florida to be with my Mom and Sue put us in touch with Jim Walker who was extremely helpful with financing and the rest of the paperwork. When we returned from Florida, we picked up the car and finally met Sue in person. She was as helpful and informative that night as she had been throughout the entire transaction. Your tagline: Love. It's what makes a Subaru, a Subaru, is personified in Sue. Her love of the Subaru product, her love of her job and her love for her customers is evident in everything she does. Thank you for providing us with the most positive car buying experience we have ever had. Thank you, Donna and John Mihoch More

Everyone is always so friendly and willing to work on my vehicle. My Subaru was ready at exactly the time that I requested. Getting a loaner car is never a problem here. vehicle. My Subaru was ready at exactly the time that I requested. Getting a loaner car is never a problem here. More

Well, they are not over-staffed, but Herb Gordon Subaru in Silver Sping, MD has the service department I’ve ever experienced. From online appoints to quick turn-arounds,...whomever is in charge there know in Silver Sping, MD has the service department I’ve ever experienced. From online appoints to quick turn-arounds,...whomever is in charge there knows which end of the wrench is the business end. More

I appreciated the warm welcome and friendly service from the Herb Gordon service team. I have the utmost confidence in their care of my vehicle! Thanks! the Herb Gordon service team. I have the utmost confidence in their care of my vehicle! Thanks! More

Good dealer place ,excellent customer service, resolved the problem. The people were very caring and helped with every need. I am very satisfied with the service. the problem. The people were very caring and helped with every need. I am very satisfied with the service. More

Everyone who works here loves both their jobs and taking care of their customers. I come back every time because I know my car is in great hands. care of their customers. I come back every time because I know my car is in great hands. More

Another great experience! Michael was friendly, knowledgeable and accommodating. Would recommend to anyone with a Subaru in the state of Maryland to get their service here, its worth it. knowledgeable and accommodating. Would recommend to anyone with a Subaru in the state of Maryland to get their service here, its worth it. More

Work was done quickly. Mike in service was very easy to deal with and made the process very easy. The loaner process was simple and the car was in excellent shape. deal with and made the process very easy. The loaner process was simple and the car was in excellent shape. More

I love going to Herb Gordon Subaru because the staff is always friendly. They are also always willing to listen to any of your concerns! Thank you Harry! always friendly. They are also always willing to listen to any of your concerns! Thank you Harry! More

Harry in Service is really first rate. He is attentive to your needs as a customer and does his best to get you and and out if you are waiting in the time estimated! The entire dealership from sales to serv your needs as a customer and does his best to get you and and out if you are waiting in the time estimated! The entire dealership from sales to service has always been great! More