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Herb Gordon Subaru
Silver Spring, MD
1,535 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Herb Gordon Subaru is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,535 reviews
December 08, 2020
The service department Herb Gordon is outstanding in every way. Vitaliy always provides exceptional customer service and is an absolute pleasure to work with. I highly recommend this dealership to anyon every way. Vitaliy always provides exceptional customer service and is an absolute pleasure to work with. I highly recommend this dealership to anyone looking for a pleasant experience every single time. More
by Clh
Employees Worked With
December 07, 2020
Hands Down my BEST experience! I was referred by a trusted friend. The service department M. Goodman did not disappoint. Herb Gordon Subaru highly recommended!! trusted friend. The service department M. Goodman did not disappoint. Herb Gordon Subaru highly recommended!! More
by Juicey Subaru
Employees Worked With
December 04, 2020
As I’m sure everyone does, my husband and I did a lot of research before reaching out to Herb Gordon about replacing my 2016 Ford Focus. We were in the market for a compact-SUV, were recommended by a partne research before reaching out to Herb Gordon about replacing my 2016 Ford Focus. We were in the market for a compact-SUV, were recommended by a partner to start our search there, and we’re very glad we did. Inventory: They keep their online stock well-updated with plenty of photos and specs. It was super easy to find the car we wanted, down to the paint color. COVID Safety: Masks, barriers, and clean spaces made us feel very welcome. Expertise: Every technical question we had was very graciously answered. Marc (LaSanta) specifically was super friendly and helpful in his tour of the vehicle and model comparisons. Fairness: We were clear about our price point and goals, and they did what they could to meet us there. We appreciated their transparency and willingness to try different combinations of numbers to best fit our situation (especially with our trade in). Friendliness: Everyone, literally everyone, acknowledged us and pointed us in the right direction when needed. It was a really welcoming environment for sure. Timeliness: We corresponded briefly in setting up an appointment literally the next day after our initial email. The car was already out front when we got there and I left with it in a couple hours. Having spent 6 hours at a different dealership in the past, I was really appreciative of how efficient they were with their time. By the time the ink has just barely dried on our paperwork, they already had the vehicle cleaned and waiting. Again, big thanks to Marc LaSanta for taking care of us and Jim for handling all the paperwork explanation and signing. Overall: They make everything super easy, they explain all the legalese, and they want you to be comfortable in purchasing with them. 100% recommend. More
by RegineCarreras
December 03, 2020
My husband and I drove up from Virginia to test drive a car. We called the dealer ahead of time to make sure the car was still available and spoke with Eric. When we arrived, Eric had already pulled the ca car. We called the dealer ahead of time to make sure the car was still available and spoke with Eric. When we arrived, Eric had already pulled the car to the front of the lot, had it rinsed off and ready for a test drive, even though there was no guarantee that we were going to actually show up that day. The buying process was went smoothly and we were out the door in under an hour. Everyone at the dealership was super friendly and we had a great experience. More
by lambrela
December 03, 2020
I purchased a vehicle from Herb Gordon a few weeks ago and met with Marc for my financing. Marc was very friendly, super professional and not pushy. He genuinely seemed to want to work with and please his and met with Marc for my financing. Marc was very friendly, super professional and not pushy. He genuinely seemed to want to work with and please his customers. I really appreciated his service and would have no qualms working with him or the dealership again. More
by lambrela
November 30, 2020
Great to work with, fast and easy purchase. Very respectful of my wife and I. No hassles or back and forth with sales managers or anyone else. respectful of my wife and I. No hassles or back and forth with sales managers or anyone else. More
by cpostek
November 30, 2020
Problem with AC/heat diagnosed incorrectly by a local mechanic who has serviced our other cars, and estimated repair costs at over $2,000. Brought the car in to Herb Gordon Subaru and Vitaliy and his mechanic who has serviced our other cars, and estimated repair costs at over $2,000. Brought the car in to Herb Gordon Subaru and Vitaliy and his team diagnosed the issue and found other undiagnosed problems and repaired everythingfor $1,500. Definitely going to recommend this service department to anyone with a Subaru! More
by flipm
Employees Worked With
November 29, 2020
Always great service. Have been taking my car there for over 7 years now. Amazingly vast majority of the staff has not changed. Speaks volumes in multiple ways. over 7 years now. Amazingly vast majority of the staff has not changed. Speaks volumes in multiple ways. More
by 03allen55
November 25, 2020
Al at Herb Gordon was amazing! We had a great experience and we highly recommend Herb Gordon Subaru! He gave us many options and we easily worked through the transaction! and we highly recommend Herb Gordon Subaru! He gave us many options and we easily worked through the transaction! More
by wsharpee
Employees Worked With
Alan Goldberg
November 25, 2020
Vitaliy was excellent! He quickly provided an estimate over the phone and was great to work with in person. Provided a loaner car as well! over the phone and was great to work with in person. Provided a loaner car as well! More
by Joe M
Employees Worked With
