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Herb Gordon Subaru

Silver Spring, MD

5.0
1,577 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Herb Gordon Subaru is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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3161 Automobile Blvd

Silver Spring, MD

20904

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Showing 1,577 reviews

February 10, 2021

Easy to schedule service, nice loaner car with no fuss. I have not seen them try to upsell service or things not in the owners manual. . They always wash the car. More

by TomK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harry Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Herb Gordon Subaru responded

Hi Tom, thank you so much for your positive comments about Herb Gordon Subaru! Our team is available should you require any extra help.

February 10, 2021

Came in for recall issue. Resolved quickly. Harry is always great service rep. I have always had a positive experience at Herb Gordon. Highly recommend More

by patvan
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harry Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2021 -

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

February 10, 2021

I have had generally good experiences with Herb Gordon- with the purchase of my used Subaru and, so far with maintenance (one oil change). The service department is friendly, efficient, speedy(40 minutes f More

by SRW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie Colt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2021 -

Herb Gordon Subaru responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 10, 2021

Great and efficient customer service! They went out of their way to apply extra discounts and to make sure the service was top notch and done on a timely manner. More

by LK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Hanscom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Herb Gordon Subaru responded

Hi, we're so glad that we were able to go above and beyond your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

February 09, 2021

I have used this dealer for over Ten years. Always had great service from knowledgeable people who maintain cars in prime condition. A first-rate dealership. More

by jamesbentley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harry Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Herb Gordon Subaru responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. We want all our customers to feel this way when leaving our dealership!

February 09, 2021

I have been getting my Forester service for the past four years. Usually, I have dealt with Vitaliy Khlebnikov. He always provides an excellent service. The employees are very nice and knowledgeable. I am ab More

by golosya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Herb Gordon Subaru responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Thank you so much for choosing Herb Gordon Subaru as your first choice for service!

February 05, 2021

I have been getting my car serviced here for the past three years. They provide excellent service. The employees are always nice and knowledgeable. Would absolutely recommend. More

by Taramitchell12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harry Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2021 -

Herb Gordon Subaru responded

Hi, thank you so much for your positive comments about Herb Gordon Subaru! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

February 04, 2021

I have always had a good experience here with my service. Their staff is always knowledgeable, willing to listen to my concerns and follow through with good work. More

by B-Girl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Hanscom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Claudia Herrera
Feb 08, 2021 -

Herb Gordon Subaru responded

Your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!

February 03, 2021

Had to bring in my Outback for a recall service. They had me tell them what time was convenient for me for the appointment. Then when I brought in my car they explained everything before starting and ma More

by Ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2021 -

Herb Gordon Subaru responded

Hi Ron, thank you so much for your positive comments about Herb Gordon Subaru! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

January 29, 2021

For my last Vehicle Service, I dealt with Rodney Rogers and he took care of all of my requests and made sure that my vehicle was washed and serviced in a timely manner. The folks here at Herb Gordon Subaru More

by TommyVercetti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Hanscom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harry Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Claudia Herrera, Robert Jackson
Feb 01, 2021 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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