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Herb Gordon Subaru
Silver Spring, MD
1,577 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Herb Gordon Subaru is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,577 reviews
February 22, 2021
Excellent service department that has kept our cars in shape for several years now. We never hesitate to come back. Planning on buying another Subaru from them soon. shape for several years now. We never hesitate to come back. Planning on buying another Subaru from them soon. More
by Bob
February 19, 2021
The service department is always courteous, speedy and give suggestions when necessary. The waiting area is perfect to continue working while I wait. All of the above, keeps me returning to this particul give suggestions when necessary. The waiting area is perfect to continue working while I wait. All of the above, keeps me returning to this particular Subaru. More
by danielle.rickrode
February 18, 2021
Herb Gordon Subaru is the best and most professional dealership I have ever dealt with. I recommend them very highly.This is my first Subaru and I love it! dealership I have ever dealt with. I recommend them very highly.This is my first Subaru and I love it! More
by hohlinone
February 17, 2021
Michael Goodman the Service Advisor was excellent! Very straightforward and did exactly what he said he would do. He also had the car ready when he said. straightforward and did exactly what he said he would do. He also had the car ready when he said. More
by Tim.dailey
Employees Worked With
February 17, 2021
Vitaliy has been my team leader for years and he knows how to calm my anxiety when my car needs work. He keeps in touch, giving me updates from start to finish. His customer service skills are excellent a how to calm my anxiety when my car needs work. He keeps in touch, giving me updates from start to finish. His customer service skills are excellent and I look forward to seeing him when my car needs service. More
by Nursedehip
Employees Worked With
February 17, 2021
been a satisfied customer of sales and service depts for over 10 years. Vitally is my go-to guy - never a less than excellent service experience - accommodating and communicative. over 10 years. Vitally is my go-to guy - never a less than excellent service experience - accommodating and communicative. More
by dah20901
February 16, 2021
Thorough and fast service. Complete front and rear brake service done quickly and at a competitive price. Waiting facility comfortable with work space and wifi to make the most of wait time. Service rep was service done quickly and at a competitive price. Waiting facility comfortable with work space and wifi to make the most of wait time. Service rep was personable and did not try to up sell any services. More
by Kenneth Johnson
February 14, 2021
Needed an oil change and a brake light replacement and it could’ve have been easier! Thank you so much to Michael, especially! Was extremely helpful and funny! could’ve have been easier! Thank you so much to Michael, especially! Was extremely helpful and funny! More
by Joey
Employees Worked With
February 11, 2021
Vitaliy has been absolutely phenomenal on his customer service! He always keeps me inform of what my car needs which is nice. He is always very welcoming & friendly. I always look forward to Vitaliy whe service! He always keeps me inform of what my car needs which is nice. He is always very welcoming & friendly. I always look forward to Vitaliy when i come in for service. More
by Kevin Escobar
Employees Worked With
February 11, 2021
Friendly and professional staff. Good service,Attentive Friendly and professional staff. Good service, Attentive to your concerns , I have been taking my vehicle for service at this dealership since 2015. Friendly and professional staff. Good service, Attentive to your concerns , I have been taking my vehicle for service at this dealership since 2015. highly recommended. More
by solanolab
Employees Worked With
