
Herb Gordon Subaru
Silver Spring, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Michael Goodman is a good man! I like this dealership and their service! Good prices and good quality I like this dealership and their service! Good prices and good quality More
I came in without an appointment. My Service Advisor Vitaliy advised me that was not a problem. We discussed what I needed done and reminded me that I could get a free car wash. He My Service Advisor Vitaliy advised me that was not a problem. We discussed what I needed done and reminded me that I could get a free car wash. He told me the wait time would be 1-1/2 - 2 hours. The service waiting area has coffee and snacks available (free). The waiting area was comfortable. My service advisor gave me updates on the progress. My vehicle was ready when promised. This service is consistent with my previous visits to Herb Gordon Subaru. I love ‘em! More
Fast, polite honest. Does great work. Employees are knowledgeable and care about customer service and experience. Does great work. Employees are knowledgeable and care about customer service and experience. More
One reason I bought two new Subarus at Herb Gordan is the quality of the service department. quality of the service department. More
This dealership has a service department that completes work as promised and in a timely manner. work as promised and in a timely manner. More
Service advisor, Vitaliy Khlebnikov, was very pleasant to work with. Great customer service, courteous, kind and thorough with his work. The time it took quick and according to the schedule. Very pleased wit work with. Great customer service, courteous, kind and thorough with his work. The time it took quick and according to the schedule. Very pleased with the service rendered. More
Efficient, courteous service. Have used them for service for my two Subarus and purchased our last vehicle there. Customer service has improved over time. Have used them for service for my two Subarus and purchased our last vehicle there. Customer service has improved over time. More
Me. Goodman- was honest but clearly cares about your vehicle and your wallet. Thank you . vehicle and your wallet. Thank you . More
I have now had my Subaru Crosstrek for 18 months. From the very beginning of my sales experience with Angelo Ojeda to the multiple service visit encounters with Rodney Rogers, I could not be a more s From the very beginning of my sales experience with Angelo Ojeda to the multiple service visit encounters with Rodney Rogers, I could not be a more satisfied customer. They went out of their way to bring my color choice from Pennsylvania. Rodney always is courteous, professional and genuinely interested in the customer's needs. He explains thoroughly what service was needed/provided and tries to troubleshoot and problem-solve issues proactively so that they don't grow into bigger problems-- someone who truly understands the art of service excellence. More
After my 7 year relationship with Herb Gordon Subaru, my feelings are still the same. I love everything about this dealership. My car always leaves happy and healthy and it’s NEVER a hassle. I’ve come in wi feelings are still the same. I love everything about this dealership. My car always leaves happy and healthy and it’s NEVER a hassle. I’ve come in with appointments but anytime I’ve ever needed ANYTHING they are happy to help, making the time to prioritize you. However, the best aspect of Herb Gordon Subaru is the customer service experience. All the staff are super experienced and kind. RODNEY ROGERS is the BEST! If I ever need anything, he is always there to and makes sure I leave smiling :) To wrap it up, if you’re thinking about purchasing a Subaru (which you should) Herb Gordon Subaru is the dealership for you:) More