Herb Gordon Subaru

I just wanted the owner Mr. Gordon and the managers to know how grateful my husband and I are to Ken Hanscom for his performance in carrying us through major repairs to our 2002 Dodge Grand Caravan that w know how grateful my husband and I are to Ken Hanscom for his performance in carrying us through major repairs to our 2002 Dodge Grand Caravan that we purchased at Herb Gordon dealership. Our previous Dodge van was also purchased here which lasted for 10 years and 250,000 miles. Our vans have also been serviced by Herb Gordon for 16 years. As long-term customers, Ken has advised us countless numbers of times with recommendations that I can trust with my daughter's life as well as my own. Throughout the years, he has consistently distinguished himself through his service to my family with the highest level of professionalism. He is extremely intellegent, professional, and knowledgeable in the expert range at his job. And his experience well exceeds the parameters of his position. This is why I have faith in his judgement in advising us of what decisions to make in deciding expecially this most recent decision in whether to replace our transmission or replace the van with 130,000 miles on it. His calm, confident and caring behavior is what got me throught spending that much money. But he very kindly gave us a discount which made it much easier to make this decision. We will always come here for our auto needs because I can trust Ken like a close friend to always tell me the truth. I wish they all were as trustworthy and kind like Ken. I have recommended Herb Gordon to all my family members and friends as being a place that you can trust because of our experience with Ken. They too, have been very pleased with the Herb Gordon dealership. Warm regards, Patty Reeves More

The sales person, John Ritchie did not pressure us into buying and was very knowledgeable about Subaru and the model which we purchased. He was very prompt in answering his phone and follow up was excelle buying and was very knowledgeable about Subaru and the model which we purchased. He was very prompt in answering his phone and follow up was excellent. The finance person, Eric was also a pleasure to work with. Both are extremely friendly and efficient. We would recommend these gentlemen and dealership to anyone interested in purchasing a vehicle. More

Justine and Michael at Herb Gordon Subaru were by far the best to work with when buying our new Subaru. We ran into a lot of issues at other dealerships where the salesman told us what we wanted to hear inst best to work with when buying our new Subaru. We ran into a lot of issues at other dealerships where the salesman told us what we wanted to hear instead of what we needed to hear. Not at Herb Gordon, Justine new everything about the car and made sure to walk us through every aspect of the vehicle before we left. Michael was fantastic to deal with price and making sure we were happy upon departure. I highly recommend, if purchasing a Subaru, you give them a chance to earn your business. You won't be disappointed. More

Shop here first if you are looking to buy a new Subaru! It we had known this, we would have saved ourselves a lot of time and effort. Michael and Justine are extremely professional and truly know and love It we had known this, we would have saved ourselves a lot of time and effort. Michael and Justine are extremely professional and truly know and love the Subaru brand!!! The buying experience was very pleasurable. They gave us a fair price and were wonderful to work with. I would highly recommend this dealership to anyone looking at Subaru. More

I bought my 2008 Subaru Legacy from another dealership last year and it had problems from the beginning. I took it back to the dealer several times throughout the year and they replaced nearly every part last year and it had problems from the beginning. I took it back to the dealer several times throughout the year and they replaced nearly every part but my car still didn't function properly and consistently. Finally I brought it to Herb Gordon where my brother takes his Subaru, and they fixed the problem very quickly. The employees were very friendly and kept me informed the whole time they were working on it. This dealership rocks! More

i purchased a new 05 Subaru 2.5 XT Outback from MileOne Herb Gordon ("MOHG"). i have had the opportunity to interact with MOHG over more than three years. MOHG is a very well run subaru dealer committed Herb Gordon ("MOHG"). i have had the opportunity to interact with MOHG over more than three years. MOHG is a very well run subaru dealer committed to its customer base and satisfaction. my experience is overwhelmingly positive beginning with the sales department on through the service department. i want especially to single out ken hanscom in the service department for special recognition. he is a top notch professional, efficient and mannerly in all respects, willing to make the extra effort if and when it is appropriate to do so, and clearly committed to quality customer service. i have enormous confidence in mr. hanscom and the larger service department at MOHG. and i'm pretty darned happy with my outback as well! paul m. in ashton More

I am extremely pleased with the Service Department of this dealership. I find all of the employees to be extremely professional and knowledgable about the service they offer. They are extremely friendl this dealership. I find all of the employees to be extremely professional and knowledgable about the service they offer. They are extremely friendly and go out of their way to make servicing a car a pleasure. I havebeen using this dealership since I purchased my car several years ago. A sedrvice advisor helped me out on a Friday 3 pm emergency and it has been a great experience ever since then. I highly recommend this dedalership for service and sales. More

I have been shopping for a new car for months now. I thought I had it all picked out and knew exactly what I wanted in a new Honda. I stopped in to Herb Gordon Subaru on a whim and immediately impressed thought I had it all picked out and knew exactly what I wanted in a new Honda. I stopped in to Herb Gordon Subaru on a whim and immediately impressed with how much they knew about their vehicles. Justine was extremely informative and the finance part was really easy too. Eric answered all my questions about warranties and maintenance and even showed me how valuable a service plan can be with ever-rising service costs. Over all, the people at Herb Gordon were the friendliest people I have met in a dealership and made the entire process very simple and laid-back. I have already recommended to my family to visit Herb Gordon before they buy any other vehicles because they don't just sell their cars, they love them and own them as well. More

I purchased a 2009 Forester. My Sales Representative was John Ritchie. Before purchasing I had shopped several other Subaru Dealerships. The moment we were greeted I was confident we had finally found a kno John Ritchie. Before purchasing I had shopped several other Subaru Dealerships. The moment we were greeted I was confident we had finally found a knowledgeable and professional automotive specialist. Mr. Ritchie quickly helped me find the exact car I was looking for. The price was actually lower than I expected. Mr. Ritchie Explained that there are about 15 dealers within a 50 mile radius of Herb Gordon Subaru. Herb Gordon is the number one Volume Subaru Dealer in Maryland. Simply stated you do not achieve that distinction unless you are knowledgeable, profession and competitive. He is absolutely correct. The entire process took less then two hours. Everyone we encountered was friendly, Courteous and professional. I would definitely purchase at Herb Gordon Subaru again! I love my New Forester. More

Lakshman was great to work with. The level of customer service was fantastic. It was not only Lakshman but the whole sales team helped. The car I wanted just arrived and within minutes everyone jumped in service was fantastic. It was not only Lakshman but the whole sales team helped. The car I wanted just arrived and within minutes everyone jumped into action and took the car to get the options I wanted installed. By the time I finished in the office getting my paperwork completed the car was back cleaned and a full tank of gas. What amazed me was that others not involved in my deal got involved just to help out. That is what I call great teamwork. More