Herb Gordon Subaru

Charles and the whole team at Herb Gordon Suburu were fantastic. We went in to purchase a new car using Cash for Clunkers. They worked out all the details and made the process as painless as possible. Th fantastic. We went in to purchase a new car using Cash for Clunkers. They worked out all the details and made the process as painless as possible. They kept us informed every step of the way. There were no surprise charges added to our invoice, even though we used our bank's car buying program and financing. They didn't try to "upsell" us or push us into using their services for financing. There were a couple of minor issues with the car, which they caught and made right for us, without us asking. AND, they told us that they'd found the issues, rather than keeping us in the dark. Overall, we had an excellent experience with them. More

I am a first-time new car buyer and I spent a few months researching the cars that I was interested in before going out to test drive the final few that made the cut (in fact, Subaru wasn't even on that lis researching the cars that I was interested in before going out to test drive the final few that made the cut (in fact, Subaru wasn't even on that list initially, but the car handling and customer service at the dealership changed my mind). I was very comfortable with my salesperson, Jason, immediately as I got the sense that he truly believed in the product. Jason was knowledgeable about all of the features of the car and was able to answer all of the questions I asked (and a few I didn't). Eric did a great job explaining the financing terms and reviewing my options when we got to that phase of negotiations (which I was very concerned about as a first-timer). The entire team was very patient and understanding with multiple test drives and questions. There were a number of instances where they took the initiative to make the extra efforts - both big and small - that make the difference between a good and a poor experience. Overall, I would highly recommend Herb Gordon Subaru to other consumers. More

We solicited a number of online quotes for a Subaru Forester. Herb Gordon Subaru was by far the most competitive price that we received. Our interactions were polite, professional, and there was no pre Forester. Herb Gordon Subaru was by far the most competitive price that we received. Our interactions were polite, professional, and there was no pressure. I would recommend this dealer to everyone. More

I went to Herb Gordon first because it was the closest Subaru dealer to me. Afterwards, I went to others in the area, including FitzMall in Kensington. While pricing was close enough to be a non-issue, Subaru dealer to me. Afterwards, I went to others in the area, including FitzMall in Kensington. While pricing was close enough to be a non-issue, the service I got at Herb Gordon made all the difference. Arriving on the lot, I was greeted and asked what vehicle I was interested in. I was looking for a WRX 5-door and Jason, my salesperson recognized that I knew what I wanted and adjusted promptly, pointing out finer details and trim level differences, rather than obvious specs I could have recited to him. We were soon test driving, and Jason selected a longer route than other salespeople at the same auto mall had, allowing a better chance to get a feel for the car. Returning, he put no pressure on me to get to the table, understanding I had other shopping to do. After deciding the WRX was the car for me, I began getting online quotes from dealers in the area. Jason was as in touch as I needed, but didn't pester. Herb Gordon matched or beat every deal I got from other dealerships. Once a price was agreed upon, it was set. Additions (fabric treatment and tire insurance, ect) were offered and explained but not pushed. No silly charges were added. Once at the finance table, Eric was thoroughly helpful, and explained everything as he did it. No under the table funny business. As an aside, Eric is clearly a true Subaru enthusiast, and it showed in his interactions with me. I felt like I was not simply a customer, but a new member of the Subaru enthusiast community. I will definitely be going back to him for advice as I find ways to make my new car my own creation. Finally, when taking my car to detail, it was found that a light had been left on and the battery was drained. Instead of jumping it, and trusting it to be ok, the parts department put in a brand new battery. While obviously the right course of action, I never would have known if they had cut corners, until I got stranded somewhere. All in all, I chose to work with Herb Gordon because not only was their pricing extremely competitive, but I felt the most comfortable with their staff. Excellent customer service, low pressure, and enjoyable to work with. More

We received good and courteous service, beyond what one would normally expect from a service department. There is nothing more to say, and it is unclear why we would need to take more time and give more d would normally expect from a service department. There is nothing more to say, and it is unclear why we would need to take more time and give more details than what is provided in the short answers given above. More

It was an overall great experience from the moment I got my first e-mail until I finally purchased my car it was a great experience. Jason was very knowledgable, took his time to fully explain everything to my first e-mail until I finally purchased my car it was a great experience. Jason was very knowledgable, took his time to fully explain everything to me. If there were questions he didn't know he would find out the answer for me. I would most definately recomend this dealership to other people. More

The Herb Gordon team is a great group of people. They are uberknowledgable about their product and just as approachable as can be. Unlike some other dealerships in the metro area they don't try to trick you uberknowledgable about their product and just as approachable as can be. Unlike some other dealerships in the metro area they don't try to trick you or put you down. I can't say enough positive things about Herb Gordon. Go there will all due immediacy!! You will be glad you did. More

Got the head gasket leaking and my brakes were really bad in my 07 subaru Michael was really nice and friendly provided the best service i have ever had. The car was fixed the next day. Also they gave me f in my 07 subaru Michael was really nice and friendly provided the best service i have ever had. The car was fixed the next day. Also they gave me full size rental car which was amizing.A+++++ More

After doing considerable research on Subaru's Forester, I began looking for a dealership in the Maryland area. Michael Roy, General Sales Manager at MileOne Herb Gordon Subaru, responded immediately to my em began looking for a dealership in the Maryland area. Michael Roy, General Sales Manager at MileOne Herb Gordon Subaru, responded immediately to my email inquiries. I followed up with several questions over the next couple of days and he always got back with me in a very short period of time. His thoroughness in answering all of my questions made the visit easier because I already felt comfortable working with him. When I arrived, he and Jason Withrow took care of me and they addressed all of my concerns with thoughtful responses. They showed me several cars and encouraged me to test drive different vehicles as I was trying to decide whether to go with manual or an automatic. They were professional and friendly, making me feel at home in their company and never making me feel rushed to make a decision. I settled on a car and was able to drive it home that evening. My overall impression is that Michael and Jason are professionals who enjoy what they do because they made the experience fun and they helped me find the car that best meets my needs. I will highly recommend Michael Roy and Jason Withrow at Herb Gordon to anyone interested in buying or leasing a new car. More

Very straightforward and helpful. Lakshman was very knowledgeable about Subaru technology, options, etc. He was very patient as we deliberated multiple possibilities, and allowed us to make multiple co knowledgeable about Subaru technology, options, etc. He was very patient as we deliberated multiple possibilities, and allowed us to make multiple comparative test rides. Option we wanted was not on the model we picked, but was installed while we did the paperwork. Pricing is upfront, and available on the web. "Extras" available at sale, but no high pressure, or "let me tell you why it's a mistake to pass this up." I'd deal with them again with pleasure for my next Subaru More