Herb Gordon Subaru

After feeling like i got taken for a ride on my last new vehicle purchase, i came to Mile One knowing exactly which vehicle I wanted (2010 Legacy GT Limited). Dave, my salesman, was extremely knowledgeable vehicle purchase, i came to Mile One knowing exactly which vehicle I wanted (2010 Legacy GT Limited). Dave, my salesman, was extremely knowledgeable, helpful and proud of the product he was selling. Once the price was settled on, Lee was honest and courteous throughout the entire financing/contract signing process. My wife and I loved the service there so much, that she put a deposit down to purchase a 2010 Outback v6 at the same time that i was closing my deal! Can't wait to go back to pick up her new car once it arrives. I will definitely come back again for my next vehicle purchase. More

I have always been pleased by the friendliness of the service team at Herb Gordon. I've also been pleased with the quality of service work performed on my Subaru. What really sets them apart, however, service team at Herb Gordon. I've also been pleased with the quality of service work performed on my Subaru. What really sets them apart, however, is their ability to accommodate me on short notice and in emergencies (especially Ken Hanscome). Even something simple as: I was leaving on a trip and the wiper blade inserts had given up. I loaded the car, started my journey in the rain and pulled into Herb Gordon hopeful that they would be able to help me. Ken got me my inserts, did a quick install and I was on my way in a matter of 15 minutes. That experience, by far, surpassed going to an auto store, looking up blade inserts and inserting them myself. The whole rest of the trip in the rain, I was thankful to Herb Gordon and Ken for their ability to accommodate and be flexible with customers. Knowing that they will do their best to help me out is a great feeling. More

I just came from a terrible Mitsubihsi dealership with little attention to me. And then I met Dave and he was honest about the features, the price, the sale. I was amazed by how much attention he gives to little attention to me. And then I met Dave and he was honest about the features, the price, the sale. I was amazed by how much attention he gives to what I want for a price. He really did care and I love it. More

Great dealership. Everyone involved was very helpful in my purchase. They did not initially have what I needed, but they were able to find something that was perfect for me. Very helpful when I called wi my purchase. They did not initially have what I needed, but they were able to find something that was perfect for me. Very helpful when I called with multiple questions. Made it easy during the entire process. More

Top notch experience. Charles responded to my email request in a professional manner. Had a pleasant conversation with him over the phone to clarify the details. Showed up to the dealership and everyth request in a professional manner. Had a pleasant conversation with him over the phone to clarify the details. Showed up to the dealership and everything was as we discussed. He had the vehicle ready for us to test drive when we arrived. He was not pushy and was extremely knowledgeable about his product. He explained that their focus was on customer service and it showed. Great prices. We were in and out in a few hours. We had a great experience and would recommend this dealer to our family and friends. More

Great experience overall. I conducted the majority of this sale through the internet and worked with several dealers. Herb Gordon got me the best price on my 2010 Outback with the options I wanted. Jas this sale through the internet and worked with several dealers. Herb Gordon got me the best price on my 2010 Outback with the options I wanted. Jason Withrow was my sales consultant and did a great job of keeping me informed. It was a no pressure sales effort and they won my business by giving me the best value and experience. My deal closing went smoothly with Lee and there was no pressure to take additional options or coverages that I did not want. More

I recently purchased a 2010 Subaru Outback. I was very pleased with the total sales experience. My salesman, Jason Withrow, was very knowledgeable, friendly, accomodating and not pushy. Jason searched pleased with the total sales experience. My salesman, Jason Withrow, was very knowledgeable, friendly, accomodating and not pushy. Jason searched for the car I wanted, tracked its delivery and made the transaction relatively painless. Eric handled the closing efficiently, quickly and was very friendly. I will recommend this dealer 100% to anyone looking for a Subaru. More

Jason was very HONEST, friendly and responsive to all my questions. I spoke to many different sales people at many different Subaru dealerships in the DC metro area, and Jason was the best salesman I spoke questions. I spoke to many different sales people at many different Subaru dealerships in the DC metro area, and Jason was the best salesman I spoke to. I could tell that he wasn't trying to rip me off or screw me over. Eric, the financial manager, was super nice and knowledgeable as well. I would recommend Herb Gordon to anyone. More

RE: Customer Service, Friendliness and Overall experience: I am not patient with salespeople. I put off buying a new car, in part, because I did not want to deal with the hassle. When my mechani experience: I am not patient with salespeople. I put off buying a new car, in part, because I did not want to deal with the hassle. When my mechanic told me, Miss Audrey, I think it's time for you to get a new car, I knew I couldn't put it off. I talked to Jason on the phone and, with his team, organized the whole transaction and had all the paperwork prepared for me to sign a few documents and drive away with the car with its permanent plates and all. He was very pleasant and - if he thought I was quirky - did not let on. How fortunate you were to find him and have the presence of mind to realize what an asset he would be. That is why I gave a 5 for these 3. RE: Price and Quality of Work - $300 over invoice. That is fine for me! Quality of Work - the car was spotless, the final plates were on the car and the doggie separator were installed at the time they told me the car was ready. That is why I gave a 5 for these. More

Subaru cars are made by a very reputable company that is in 4X4/AWD business for quite sometime. The top notch quality of the products by itself will sell regardless of location but the major differences ar in 4X4/AWD business for quite sometime. The top notch quality of the products by itself will sell regardless of location but the major differences are the dealership that sells them. Jason Withrow and his boss behind the glass enclosed room from Herb Gordon Subaru had given me and my spouse the most appreciable customer service and a very pleasant overall buying experience compared to our past 10 auto purchases and during our most recent visits to other local Subaru dealerships within Baltimore/Washington DC area. His product knowledge is beyond reproach; salesmanship skills and ability to gain our trust as an honest broker is incomparable. In addition, Jason also worked the dealer sales pricing that nailed our decision to buy the car from him. I am recommending his excellent services to my son and daughter who are also looking at Subaru cars. More