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Herb Gordon Subaru

Silver Spring, MD

5.0
1,577 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Herb Gordon Subaru is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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3161 Automobile Blvd

Silver Spring, MD

20904

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Showing 1,577 reviews

January 27, 2013

I've been coming to Herb Gordon for nearly 20 years - first with my Dodge, and now with my last two Subarus. Even though it's a bit of a drive for me (I live less than two miles from a different Subaru D More

by used_karma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jeremy Arnold
Feb 07, 2013 -

Herb Gordon Subaru responded

Hello Used_Karma, Herb Gordon Subaru would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with Ken Hanscom and the team! Thank you again for your review. http://www.facebook.com/HerbGordonSubaru

January 24, 2013

Dropped off 2005 Outback to fix a leaking power steering pump. Asked for an estimate to replace a torn inner booth and a timing belt replacement. Car has aproximately 58K miles. Ken called back and informed More

by gungadin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mar 14, 2013 -

Herb Gordon Subaru responded

Mr. Gungadin, Herb Gordon Subaru takes great pride in ensuring an exceptional experience for our customers. Unfortunately the failure of the oxygen sensor after you picked up your vehicle was unrelated to any of the service work we performed on your car. However in good faith, we did replace the sensor at no charge to you because of the timing of the failure. The following day during your scheduled appointment time, we arranged for one of our Technicians to diagnose the issue and to complete the repair while you waited. After performing those services, our Tech did take the car on a test drive to ensure that everything was functioning properly, hence the wait was a little longer than originally planned. Although this is company policy, we apologize for any inconvenience this may have caused. We do apologize for leaving the small brush tool in the vehicle after service that was used to clean the rusted threads in the exhaust, to securely thread in the new oxygen sensor. Thank you again for your feedback.

Mar 14, 2013 -

gungadin responded

When i called Ken told me he will have one of his best mechanics/tech work on car. Was disappointed.

November 16, 2012

Herb Gordon Subaru dealership made my car buying experience a pleasant one. The facility is clean, modern and spacious. Lakshman Sukar was professional, knowledgeable, and very helpful. He answered More

by Manivannan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lakshman Sukar
September 01, 2012

My family went shopping for a new car with two toddlers in tow and were looking for a dealership with customer service. Herb Gordon definitely delivered. Jason, our Sales Consultant, was superb. He was res More

by NewSubaruMom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Withrow
Sep 06, 2012 -

Herb Gordon Subaru responded

Hello NewSubaruMom, Herb Gordon Subaru would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with Jason and the team! Thank you again for your review. http://www.facebook.com/HerbGordonSubaru

July 23, 2012

I had a fantastic experience at HG Subaru. I knew exactly what car I wanted and scheduled an appt for a Friday afternoon to drive it and assumingly purchase the car. It was sitting out front when I got there More

by jennyglass11
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Roy
Jul 25, 2012 -

Herb Gordon Subaru responded

Hi jennyglass11, Herb Gordon Subaru would like to congratulate you on your new Forester! It was a great experience for our team to introduce you to your new vehicle. If you should have any further questions or want a little more insight on your Forester as you settle in, please don’t hesitate contact us! We would be happy to lend our support. Thank you again for taking the time to review us! www.facebook.com/HerbGordonSubaru

May 30, 2012

I decided to visit this dealership after reading various great reviews. One name that kept popping up was "Lakshman Sukar" so I was hoping that I would be able to communicate with him. I sent an o More

by HKasdf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lakshman Sukar
Jul 03, 2012 -

Herb Gordon Subaru responded

Greetings HKasdf! Thank you for stopping by Herb Gordon Subaru. We appreciate your caring review and will be sure to share your encouraging thoughts with Lakshman Sukar and the team!

April 22, 2012

My experience with this dealership was beyond what I could have expected. After visiting a few dealers in the area, I found a vehicle that I wanted to purchase. I called this dealer and visited anothe More

by lcolley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles, Matt, Jason Withrow
May 02, 2012 -

Herb Gordon Subaru responded

Good afternoon Icolley. In response to your review, I want to take the time to thank you for praising our dealership. Herb Gordon Subaru works extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you’ve provided us with exceptional positive feedback. Please don’t hesitate to call or stop in anytime should you need any further services. Thank you again Icolley and have a great day!

April 17, 2012

I've been going to Herb Gordon's Subaru for almost 10 years. I have found the staff to be friendly and helpful and always professional and courteous. When I went there to buy my 2nd Forester I dealt More

by Jerry20009
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laksman
March 27, 2012

From the minute I walked in the door I was treated like I was Lakshman Sukar's favorite customer. He was courteous,attentive and friendly. I was very impressed with his knowledge of the vehicle I was interes More

by Cookiemaxfield
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lakshman Sukar
February 22, 2012

The dealership was is well organized and the staff very professional. The maintenance department is clean and efficient. My sales representive, Lakshman Sukar, was friendly and helpful. I had looked at More

by Edw2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lakshman Sukar
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