Herb Gordon Subaru
Silver Spring, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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I've been coming to Herb Gordon for nearly 20 years - first with my Dodge, and now with my last two Subarus. Even though it's a bit of a drive for me (I live less than two miles from a different Subaru D first with my Dodge, and now with my last two Subarus. Even though it's a bit of a drive for me (I live less than two miles from a different Subaru Dealer) I keep coming back for all my service needs. It's not about the coffee and donuts - although those are nice perks while waiting for my car to be serviced - it's really about the fact that all the service members, and Ken especially, listen to my concerns and do their best to explain any problems or work required and be honest and upfront about it. They've not once tried to upsell or talk me into unnecessary repairs, which constantly happens at other dealers. True, they are more expensive than independent shops, but they do the work right the first time, they stand behind what they do, and they really do look out for the customer. I can't recommend them enough. More
Dropped off 2005 Outback to fix a leaking power steering pump. Asked for an estimate to replace a torn inner booth and a timing belt replacement. Car has aproximately 58K miles. Ken called back and informed pump. Asked for an estimate to replace a torn inner booth and a timing belt replacement. Car has aproximately 58K miles. Ken called back and informed me that power steering pump was bad, both inner booths were torn, both front control arm bushings were cracked and torn, and provided estimates to replace these and the timing belt. Total was $2K+ and gave Ken the go ahead and do the work. Picked car up after work and when driving home noticed that Maintenance Light is on (which was not on when I dropped car off). Took time off from work to take car back next day and was told that an oxygen sensor was bad and that it would be replaced at no cost. When car was ready and with a little caution I opened the hood to find a tool that was left behind. Makes me wonder if car was test driven after work was done. Tool left under hood is unacceptable. More
Herb Gordon Subaru dealership made my car buying experience a pleasant one. The facility is clean, modern and spacious. Lakshman Sukar was professional, knowledgeable, and very helpful. He answered experience a pleasant one. The facility is clean, modern and spacious. Lakshman Sukar was professional, knowledgeable, and very helpful. He answered my questions patiently and provided the information I needed. Lakshman's customer service skills are excellent. He accommodated my tight schedule. He was very attentive to all the details and made the entire process easy to navigate. As a first time Subaru customer I felt that I could not have asked for a better person to work with or a better dealership to buy from. I will gladly recommend Lakshman Sukar to friends and relatives. He is an outstanding professional. Dave handled my final paper work during the purchase and he was also there when I went to pick up my car after an installation appt. Dave was very professional, pleasant and delivered great customer service. Kudos to Herb Gordon for having such a high caliber staff. More
My family went shopping for a new car with two toddlers in tow and were looking for a dealership with customer service. Herb Gordon definitely delivered. Jason, our Sales Consultant, was superb. He was res in tow and were looking for a dealership with customer service. Herb Gordon definitely delivered. Jason, our Sales Consultant, was superb. He was respectful of our time, knew the cars inside and out, and was good with the kids. The dealership bent over backwards to make sure we where happy and satisfied customers. Their level of service is not normally found while car shopping. Their facilities were clean and kid friendly, with a great little playroom. We were greeted and felt welcomed from the moment we entered the dealership. Their commitment to their customers ensure that we will be repeat customers. More
I had a fantastic experience at HG Subaru. I knew exactly what car I wanted and scheduled an appt for a Friday afternoon to drive it and assumingly purchase the car. It was sitting out front when I got there what car I wanted and scheduled an appt for a Friday afternoon to drive it and assumingly purchase the car. It was sitting out front when I got there, drove perfectly and the process was seemless. The team was extremely friendly and I felt like family when I walked out later that day with my new-to-me Forester. It was the MOST positive dealership experience I've ever had. More
I decided to visit this dealership after reading various great reviews. One name that kept popping up was "Lakshman Sukar" so I was hoping that I would be able to communicate with him. I sent an o great reviews. One name that kept popping up was "Lakshman Sukar" so I was hoping that I would be able to communicate with him. I sent an online request for more info about the vehicle and Lakshman emailed me back right away. When I visited the dealership, Lakshman was extremely helpful and surprisingly knowledgeable in Subarus. I asked some questions that I knew the answers to, as a test that I do at all dealerships, and he got everything right and then he taught me some things that I didn't know about. Needless to say, he passed with flying colors. At no point, did I feel any kind of pressure to buy (like you hear from typical car dealership horror stories). He even gave me a very fair initial offer. Prior to visiting the dealership, I did tons of research and even got a "target" price. His initial offer was below the said target price. I was a bit dumbfounded, as I was expecting to fight for that number. Regardless, they were still willing to negotiate and I got a great deal in the end. During the purchasing process, I needed to send some documents to my insurance agent, and he was very willing to help me achieve that. Lakshman let me use his computer and printer, without any hesitation. I really appreciated his willingness to help me. Long story short, I would not hesitate to send my family/friends over to Herb Gordon for a new vehicle purchase. More
My experience with this dealership was beyond what I could have expected. After visiting a few dealers in the area, I found a vehicle that I wanted to purchase. I called this dealer and visited anothe could have expected. After visiting a few dealers in the area, I found a vehicle that I wanted to purchase. I called this dealer and visited another to get some price quotes. This dealer was able to beat the other by about $1500. I could not believe the difference. Not only was the price wonderful, all of the people that I dealt with from each department were awesome. Jason, Charles, and Matt, as well as the manager Dave gave me a wonderful experience that I will pass on to friends and family who are interested in Subaru. More
I've been going to Herb Gordon's Subaru for almost 10 years. I have found the staff to be friendly and helpful and always professional and courteous. When I went there to buy my 2nd Forester I dealt years. I have found the staff to be friendly and helpful and always professional and courteous. When I went there to buy my 2nd Forester I dealt with Laksman. He was invariably pleasant and friendly and very knowledgeable. I found it a pleasure to work with him and he was able to answer promptly any questions that I had. I would recommend him to any friends who might be looking for a Subaru. I also found that dealing with the Finance Department a pleasant experience. Matt Diorio was courteous and friendly and answered my questions promptly and completely. Even though financing can be a tense moment it was not. I have one suggestion and it is about financing. There are various additional services that can be ordered and they are brought up when you sit down to discusss the financing. That is not the best time and it leaves the customer to make a lot of expensive decisions at the moment that he might already be over-whelmed with what he is purchasing. I suggest that it might be more helpful to all concerned to present these options to the buyer a week or two before the delivery of the car thus giving him time to consider them. I know that now, as I think of them, there are one or two that I might have been interested in buying but at the time I was not focusing on them. This is only a suggestion and no reflection on Matt who took the time to explain them to me but I coudln't really concentrate on them. This might be me and maybe others are better at this moment in the car buying process. I will recommend Herb Gordon to my friends who are looking for a car. Jerry Barrett More
From the minute I walked in the door I was treated like I was Lakshman Sukar's favorite customer. He was courteous,attentive and friendly. I was very impressed with his knowledge of the vehicle I was interes was Lakshman Sukar's favorite customer. He was courteous,attentive and friendly. I was very impressed with his knowledge of the vehicle I was interested in. Lakshman understood I was going to test drive a few different cars before making a decision and it may take a couple of days to accomplish this. He called me to follow up the next day, and sent me a letter thanking me for looking at Subaru. My husband and I went back on a Saturday late afternoon to drive the Outback I was looking at again. No problem and they even appraised my trade-in while we were test driving the car. I think the price of the new car as well as the trade in was very fair. We returned after the weekend and purchased a new car from Herb Gordon Subaru and both Lakshman and Brian took their time to explain everything about the vehicle and the financing. Both my husband and I agreed that no one has ever taken the time to get in the car after we signed the paperwork, and explain all the features of this car again to make sure all our questions were answered. Lakshman Sukar is the best and I would highly recommend anyone looking for a Subaru to visit Herb Gordon and see Lakshman. More
The dealership was is well organized and the staff very professional. The maintenance department is clean and efficient. My sales representive, Lakshman Sukar, was friendly and helpful. I had looked at professional. The maintenance department is clean and efficient. My sales representive, Lakshman Sukar, was friendly and helpful. I had looked at other dealerships but ultimately chose Herb Gordon Subaru. For the first time in my car buying experience I felt that I had gotten a very good deal. More