Herb Gordon Subaru
Silver Spring, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Friendly Staff and Easy Process We could not be happier with our experience at Herb Gordon Subaru. We worked with Lakshman Sukar who provided excellent customer service and made the We could not be happier with our experience at Herb Gordon Subaru. We worked with Lakshman Sukar who provided excellent customer service and made the entire process easy and as smooth as possible. We love our new Forester! More
Mr Frank Nanney I had been looking for a Subaru Outback with a specific configuration. It turned up on Herb Gordon's inventory so I went to the dealership and bough I had been looking for a Subaru Outback with a specific configuration. It turned up on Herb Gordon's inventory so I went to the dealership and bought it, quick and easy. Salesman was very cordial, helpful and informative. I traded in my Cadillac and was in and out in about three hours. More
Herb Gordon Subaru and James Boratenski were great! Did some research online trying to find a trusted dealership to buy my new vehicle, this place had stellar reviews and my experience there was just th Did some research online trying to find a trusted dealership to buy my new vehicle, this place had stellar reviews and my experience there was just that. James Boratenski was a pressure free salesman who answered every question I had. He also was extremely patient with me when I couldn't make up my mind on which car I was driving home that day! When it's time to get rid of the wife's car I will be returning to Herb Gordon Subaru. I love my new 2015 Impreza!!! More
Hassle free I went in knowing what vehicle I wanted and my salesmen, Gary Grace allowed me to test drive the Forrester to select the which model. He gave me no pr I went in knowing what vehicle I wanted and my salesmen, Gary Grace allowed me to test drive the Forrester to select the which model. He gave me no pressure and answered all my questions. I left and later called Gary asking to see another model. He was suppose to get off work at 5pm but stayed well into the evening to ensure I got the vehicle I wanted without rushing me. Thank you Gary for the great service ! More
Bad experience after sales We were going to buy Subaru Forrester at Fitzgerald. We had bought our Prius from them many years ago. And we have never had an issue with service eve We were going to buy Subaru Forrester at Fitzgerald. We had bought our Prius from them many years ago. And we have never had an issue with service ever in last over 9 years. We were just looking else where to compare and got caught in to small perks (resort season promotion- now I am not sure if it is real or scam). We were given very good service until we bought the car. We ended up paying way more by taking other add ons. It took about an hour to simply drop off the car. I am really disappointed int heir after sales services. It is not even one week since we bought the car. More
Eased all my concerns about getting a new car. Jim Boratenski met us when we first walked in, understood our interests and talked about what might suit us, set us up with a test drive and was excel Jim Boratenski met us when we first walked in, understood our interests and talked about what might suit us, set us up with a test drive and was excellent at answering our questions when we got back. We left and returned a week later and Jim easily assisted us in finalizing our choice of a 2015 Subaru Forester, in the color I wanted and the setup I requested. I highly recommend your organization and especially Jim Boratenski who was wonderfully helpful at all times without any sales pressure. More
Great dealership I bought new Subaru 2.5I limited 2015. My sale person was Lakshman Sukar and we also met General Sale manager Michael Roy. Both were very nice, friend I bought new Subaru 2.5I limited 2015. My sale person was Lakshman Sukar and we also met General Sale manager Michael Roy. Both were very nice, friendly, personable and efficient. The process of buying car was easy and we got a great deal. I would highly recommend this dealership and particularly Mr. Sukar to everyone. Anatoli More
Excellent Customer Service!!! I worked with John Sessoms and Bryan Liddiard. They were both very personable and provided extraordinary service. As the other reviews mentioned, I worked with John Sessoms and Bryan Liddiard. They were both very personable and provided extraordinary service. As the other reviews mentioned, it was a low pressure environment and very memorable. To emphasize the "low pressure," the dealership closes at 6:00 PM on Saturdays and remains closed on Sundays. More
No Pressure Sales Sales team was helpful in keeping us in our predetermined budget. They was no pressure to spend any more money than we could afford and no up-selling Sales team was helpful in keeping us in our predetermined budget. They was no pressure to spend any more money than we could afford and no up-selling took place. They fixed minor details of the cars condition before selling it to us and even gave us a loaner. The team at this dealer worked together and we will go back. More
Buying my new Subaru Forester 2014 at Herb Gordon Subaru in Silver Spring was a hassle-free and most unstressful experience. Gary Grace who sold the car to me was most helpful and knowledgeable, with a goo in Silver Spring was a hassle-free and most unstressful experience. Gary Grace who sold the car to me was most helpful and knowledgeable, with a good sense of humor too. He answered my every question patiently and his responses gave me a feeling of reassurance. When I returned a few days later to deliver the spare keys of my old Subaru Forester 1999 that I traded in, the manager Michael Roy was also most helpful. When I asked about a rattling sound (which turned out to be my loose coins), he drove around the circle right away, and explained the "problem" to me (I removed my coins and the noise was gone). I was thoroughly pleased this buying experience, and I enjoy my new car very much. I know I will be back here for my service. Overall an excellent dealership. More