Herb Gordon Subaru

Great Service Experience I had been experiencing a recurring problem with my Tribeca and on the second visit was told to correct the problem that was in the transmission would I had been experiencing a recurring problem with my Tribeca and on the second visit was told to correct the problem that was in the transmission would cost me $1900. I had just paid $300 for new transmission fluid. Well the car wouldn't start again 3 later. It in the next morning and Ken Hanscom was on duty thankfully. He determined that my car did not have the miles on it to have this problem most cars would have over 200K miles. And I always service my vehicle with the dealership. He said he would talk to his manager. They both then got on the phone with HQ. Imagine my relief when Ken called and said that Subaru would cover costs because the transmission issue should not happen to a low mileage car! Thank you Ken, you have made me a loyal Subaru customer! More

Special attention I visited the dealership on a very busy Saturday and all salespersons were extremely busy. The one person I did interrupt told me they had no Subaru O I visited the dealership on a very busy Saturday and all salespersons were extremely busy. The one person I did interrupt told me they had no Subaru Outbacks on the lot or in the showroom. I prepared to leave, but wandered in the direction of the service department to observe the atmosphere and staff for future reference in case I made a purchase in the future. It was then I met Ken Hanscom who gave me a great deal of information about the vehicle I was interested in. He made a loaner available for me to sit in and get an idea of the features of the Outback. I had had a severe accident two weeks before and had been told that the Subaru has a wonderful safety record. I feel that Ken sold me on that vehicle choice that day. I purchased the car at another dealership, but commit my service needs to Ken Hanscom and his staff. ?? More

Great Buying Experience I was referred by my friend to Lakshman Sukar, and I'm glad he did. The buying experience was excellent, Lakshman's professionalism in answering my qu I was referred by my friend to Lakshman Sukar, and I'm glad he did. The buying experience was excellent, Lakshman's professionalism in answering my questions made me comfortable that I made the right choice. Great finance team as well Diego Munizaga and Brian Liddiard made sure that I get a good deal! More

great immediate survice while traveling Ken Hanscom and the staff here were wonderful. They accommodated me while traveling for work on a Friday afternoon. I will be sure to come back here Ken Hanscom and the staff here were wonderful. They accommodated me while traveling for work on a Friday afternoon. I will be sure to come back here for additional service needs. Thanks! More

Best Car-Bying Experience Ever Thank you, Cory Hymas, for an easy and stress-free experience! The Outback Limited is a delight to drive. Really appreciate your professionalism and Thank you, Cory Hymas, for an easy and stress-free experience! The Outback Limited is a delight to drive. Really appreciate your professionalism and enthusiasm. More

Excellent service! I am indebted to Ken Hanscom at Herb Gordon Suburu. He has helped me take care of my 2000 Outback for over 10 years. I currently have 150,700 miles I am indebted to Ken Hanscom at Herb Gordon Suburu. He has helped me take care of my 2000 Outback for over 10 years. I currently have 150,700 miles on it. As an example last night I had trouble while I was driving. At 5:15 pm I called and talked to Ken. I told him what was going on (it smelled like something was burning) and he told me to get to my office (which was nearby) and park the car and have it towed to him. He wanted to make sure I was in a safe place. He told me that he did not think it was safe to drive it. I followed his instructions, and my car is repaired and home today. It was a good thing I didn't try to drive it any further. This is not the first time he has been helpful to me over the phone as well as in person. I am extremely grateful to Ken and to Herb Gordon Suburu mechanics for the excellent service I have received over all these years. I plan to buy a Suburu for my next car and hope to have Ken Hanscom be in charge of helping me with service for it as well. Thank you for your help all these years. More

A great car buying experience I picked up my 2015 WRX STI this past weekend and it was well worth the wait. I worked with Lakshman Sukar throughout the whole car buying experience, I picked up my 2015 WRX STI this past weekend and it was well worth the wait. I worked with Lakshman Sukar throughout the whole car buying experience, and I would certainly reccomend him to anyone in the market for a new vehicle. Herb Gordon Subaru has a great environment, and the customer service speaks for itself. More

A welcoming, friendly environment Walking out the door of Herb Gordon Subaru after purchasing my 2015 Subaru XV Crosstrek, I did not want to leave. My felt less like a consumer and mo Walking out the door of Herb Gordon Subaru after purchasing my 2015 Subaru XV Crosstrek, I did not want to leave. My felt less like a consumer and more like family. Rodrigo Andrade put in hard work to acquire the vehicle to my exact specifications, and Diego Munizaga took the time to explain all the warranty and financing details so that I could understand them and make an educated decision. Not once did I feel rushed or pressured into buying. Thank you for your patience and diligence. You all have my highest recommendations. More

Awesome Vehicle Purchase Experience I recently purchased a new vehicle (Suburu Outback) at Herb Gordon, and without a doubt it was the best car buying experience I've ever had. The peopl I recently purchased a new vehicle (Suburu Outback) at Herb Gordon, and without a doubt it was the best car buying experience I've ever had. The people who worked with me were friendly, helpful, patient with my questions, informative, and just plain nice. There was no high pressure sales pitch, no negative vibes whatsoever. It was a great experience! Trading in my old vehicle and getting the financial paperwork done was a breeze, and they took care of just about everything with MVA etc. I love my Outback and I loved the treatment I got at Herb Gordon Suburu. More

Herb Gordon Subaru. We could not be happier with our experience at Herb Gordon Subaru. We worked with Lakshman Sukar who provided excellent customer service and made the We could not be happier with our experience at Herb Gordon Subaru. We worked with Lakshman Sukar who provided excellent customer service and made the entire process easy and as smooth as possible. We love our new Forester! More