Herb Gordon Subaru

Thanks to Herb Gordon Subaru, I'll be on the road tomorrow heading back to Alabama. Luis Prada was instrumental in getting me seen quickly. Thank you Luis and the Service Department tomorrow heading back to Alabama. Luis Prada was instrumental in getting me seen quickly. Thank you Luis and the Service Department More

Vitaly is one of the kindest, knowledgeable service advisors I have ever had the pleasure to work with. He gives through explanations and does not pressure you into getting things done that can wait a advisors I have ever had the pleasure to work with. He gives through explanations and does not pressure you into getting things done that can wait a bit. I really appreciate the pleasure of working with him! More

Luis was great. He went out of his way to take care of us. He explained what the situation was in an easy to understand manner. He went out of his way to take care of us. He explained what the situation was in an easy to understand manner. More

Good support for keeping my Forester running at its best. Easy to get in for service. Easy to get in for service. More

I took my forester to Herb Gordon Subaru after moving to Maryland from Florida and I was thoroughly impressed with the service I received here. Michael Goodman was my service advisor and he was professional Maryland from Florida and I was thoroughly impressed with the service I received here. Michael Goodman was my service advisor and he was professional, kind, genuine and knowledgeable. I was provided a loaner car free of charge while my vehicle was being serviced, which made the experience very convenient and easy. Laurie who helped arrange for the loaner car was also fantastic. Overall, everyone at Herb Gordon Subaru was kind and professional, the location was clean, and I was able to get my vehicle serviced without hassle. More

Michael = Terrible Customer Service. He needs to learn to take the time to listen to his customers concerns and not use slander or profanity on the phone with potential customers like wh He needs to learn to take the time to listen to his customers concerns and not use slander or profanity on the phone with potential customers like when I called in and asked a few simple questions. I have worked with several different Advisors and I have never been mistreated like I was by Michael. It is to be understood that we all have our bad days but to take out your frustration(s) out on a customer is unacceptable. Terrible Customer Service on his part. More

Luis takes the time to explain everything and actually cares about making sure that all of your questions are answered. Next time you visit Herb Gordon Subaru or if you plan to buy a Subaru buy from here cares about making sure that all of your questions are answered. Next time you visit Herb Gordon Subaru or if you plan to buy a Subaru buy from here and choose Luis as your Service Advisor because he is passionate about his Job and he will take Care of you and your Car! More

I experienced excellent customer service from Vitaliy. Vitaliy was able to keep me abreast of the work that needed to be done on my vehicle. The mechanic also did an excellent job, as well as the individu Vitaliy was able to keep me abreast of the work that needed to be done on my vehicle. The mechanic also did an excellent job, as well as the individual who assisted me in getting a loaner vehicle. More

I brought my car in for an oil change and to check my breaks today. I was assisted by Michael Goodman. I had the day off work so I decided to wait the 1.5 hours quoted to me. To my surprise it would turn breaks today. I was assisted by Michael Goodman. I had the day off work so I decided to wait the 1.5 hours quoted to me. To my surprise it would turn out to be 4 hours waiting. Boy was that worth the wait!!!! Mr. Goodman advised that there was a TSB extension for the issue I was experiencing with my breaks. He asked if I was willing to wait or he could get me in a loaner vehicle. It would be a little longer to get my breaks and rotors replaced. But best of all... it would be covered in full! The fact that he took the time to work with his tech and advocate for my issue shows the amazing customer service Mr. Goodman possess. He went above and beyond to ensure that I was comfortable. I decided to sit around and wait. I have been here before but this has been the first time I worked with Mr. Goodman and I will make sure to make my appointments with him in the future. If you are in need of service at the Herb Gordon Subaru Dealer in Silver Spring, ask for Michael Goodman. You will be in good hands!!! More

Excellent service department. Vitaliy explained the costs for each service item. The automobile was returned nice and clean after service. Vitaliy explained the costs for each service item. The automobile was returned nice and clean after service. More