
Herb Gordon Nissan
Silver Spring, MD

1,061 Reviews of Herb Gordon Nissan
Excellent service from start to finish Service was excellent and Marcus Hawkins was very professional. Would recommend to a friend. Have always had my truck services there and will continue Service was excellent and Marcus Hawkins was very professional. Would recommend to a friend. Have always had my truck services there and will continue to do so in the future More
Excellent Customer Service I received great customer service in a very timely manner. Also received detailed reports on vehicle maintenance to ensure my vehicle was inspected fo I received great customer service in a very timely manner. Also received detailed reports on vehicle maintenance to ensure my vehicle was inspected for safety. More
Always good Everyone is very friendly and helpful, espically Lynn. Everything was checked out for my 5000 mile check up. I was surprised that the car wasn’t w Everyone is very friendly and helpful, espically Lynn. Everything was checked out for my 5000 mile check up. I was surprised that the car wasn’t washed. I remember my last car was. My drivers side door (on the outside) was quite dirty and as I was wiping it off I found a small (pin size) spot where the paint seemed chipped. Again very tiny but I check my car all the time It’s my baby Now that I sound like a jerk Your dealership is great. More
Great customer service its the second car I buy from Herb Gordon Nissan and I can say that the customer service is always appreciated and they never seem to fail me. Sales m its the second car I buy from Herb Gordon Nissan and I can say that the customer service is always appreciated and they never seem to fail me. Sales manager and sales person helped me from the moment I walked in until I had my new keys in hand. More
MR. Porter was extremely professional and detail Mr. Porter was very knowledgeable of the maxima. Informed me of what needed to be completed for the purchased. I has impressed that I got higher pri Mr. Porter was very knowledgeable of the maxima. Informed me of what needed to be completed for the purchased. I has impressed that I got higher price from Carmax than the dealership offer, the dealer ship got very close to the offer to save me time. More
Overall great Overall outstanding.Prompt.Good attention to detail.Oil change and multipoint check Good evaluation and update.Extended warranty .w Mark.Evaluted what Overall outstanding.Prompt.Good attention to detail.Oil change and multipoint check Good evaluation and update.Extended warranty .w Mark.Evaluted what was covered and added 4 years.Chase advised on future service work well. More
Car service The customer service was excellent and the wait was not long. Grant was patient an answers all questions in detail. In addition, he provided a detai The customer service was excellent and the wait was not long. Grant was patient an answers all questions in detail. In addition, he provided a detail explanation of all recommendations made from my service appointment. More
Very good My service writer, Lin, is very courteous, very informative and forthcoming. She keeps me abreast of what to expect relative to my repair and I also f My service writer, Lin, is very courteous, very informative and forthcoming. She keeps me abreast of what to expect relative to my repair and I also feel very confident that I’m treated very fairly. I own a 2015 Armada Platinum that wears very expensive tires. I needed new tires, did my research with BJs and Costco, with whom I have membership and found they were both cheaper but chose to purchase them here because of Lin. More
courteous and honest advisors. I have been getting my car serviced at Herb Gordon ever since I bought it. The service team is fantastic- they are polite, respectful, and are up fron I have been getting my car serviced at Herb Gordon ever since I bought it. The service team is fantastic- they are polite, respectful, and are up front about which recommendations are priorities. More
Excellent Experience I was so pleased with my recent visit to the Nissan dealership. I was in/out in a timely fashion. My Sales Representative was Chase. Chase was very pl I was so pleased with my recent visit to the Nissan dealership. I was in/out in a timely fashion. My Sales Representative was Chase. Chase was very pleasant and professional and detailed oriented. He went over all the details in depth and explained them to me with out being rushed or hurried. I was completely satisfied with my visit. More