Herb Gordon Nissan

Exceptional Service In for my 25.000 mile service on 2014 Versa. Waited for completion of what was needed. As usual Chase went over everything, and I decided to go bey In for my 25.000 mile service on 2014 Versa. Waited for completion of what was needed. As usual Chase went over everything, and I decided to go beyond, Very satisfied with everything, esp. Mile One Charge plan. More

Purchased a LEAF Sergio was professional, welcoming, and straightforward. I had corresponded with the dealership over email for a few days before coming in to work out Sergio was professional, welcoming, and straightforward. I had corresponded with the dealership over email for a few days before coming in to work out a deal. Once there, Sergio walked me through the sales process without pressure or stress. Very satisfied overall. More

Long service appointment went very smoothly The service that my car needed took most of the day, so I was grateful to have a loaner car from Enterprise starting at 9:15 a.m. I returned the loan The service that my car needed took most of the day, so I was grateful to have a loaner car from Enterprise starting at 9:15 a.m. I returned the loaner around 4:00 p.m., and my own car was ready at 4:30. Everything went very smoothly. Chase was very helpful, and so was the rep from Enterprise. More

Outstanding Service Marcus was customer service was outstanding. He took the time to explain everything to my satisfaction. He was warm, friendly and easy to talk with. Marcus was customer service was outstanding. He took the time to explain everything to my satisfaction. He was warm, friendly and easy to talk with. More

Sven Laszczak knows electric cars! Sven did a great job in showing me all the features in the 2015 Leaf that I purchased at Herb Gordon Nissan. He is very knowledgeable about electric Sven did a great job in showing me all the features in the 2015 Leaf that I purchased at Herb Gordon Nissan. He is very knowledgeable about electric cars and he described the trade offs between electric, hybrid, and internal combustion cars. If you’re thinking about going electric, start your search with Sven. Cathy Ruyter also did a great job with finalizing the purchase and getting me out the door quickly. Added bonus: No high pressure! More

Excellent service Fast, efficient service. Knowledgeable and pleasant staff. Nice amenities in waiting area. Did not wait long and vehicle was ready when it was pr Fast, efficient service. Knowledgeable and pleasant staff. Nice amenities in waiting area. Did not wait long and vehicle was ready when it was promised to me. More

Tire Replacement Tire Sensor indicated low pressure; Contacted Lynn Fritz and she had me come right in and had my tire replaced and on my way very quickly. Very happy Tire Sensor indicated low pressure; Contacted Lynn Fritz and she had me come right in and had my tire replaced and on my way very quickly. Very happy with the service I received and Lynn's quick turn-around. More

Jim Porter and his team were outstanding. I have been a Nissan leaseholder for over 20 years. We have used, in the past, Chevy Chase Nissan and most recently Reedman Toll Nissan for our leases I have been a Nissan leaseholder for over 20 years. We have used, in the past, Chevy Chase Nissan and most recently Reedman Toll Nissan for our leases of minivans, suv's, cars...you name it...we have probably leased it. My lease was up on my 2016 Nissan Maxima, so I went back to Reedman Toll to shop for another Nissan. As I pulled into the lot, I noticed a sign on the door that said they had gone out of business! To make a long story short, I shopped around for other brands, and could find nothing to beat my Maxima. I decided to purchase it. When I went to the closest dealer in MD (by law, in the state of MD you must turnover your lease at a Nissan dealer), I was met with indifference and given incorrect information. So, I called Herb Gordon and spoke to Jim Porter. Not only did Jim provide me outstanding service, he went "above and beyond" to help me complete the transaction before my lease was due. I met the service team (Marcus was professional and courteous), and dealt with financial (Cathy was knowledgeable and made the registration of my "new" car seamless). Keep in mind that Herb Gordon made NO COMMISSION on this transaction. They had nothing to gain by treating me as a VIP, yet they did! I highly recommend this dealer for purchase, lease and service! More

Bait and switch or incompetence - who knows? Unbelievable! I called with a stock number to see if the car I was interested in was available. The salesperson said he would call me in 5 minutes w Unbelievable! I called with a stock number to see if the car I was interested in was available. The salesperson said he would call me in 5 minutes with the answer. He never called. So I drove out. No one at the dealership knew anything. Akeem, my "new" salesperson, told me the car was at the Audi dealership (xxx!?) Then he said it was on-site and copied my license for a test-drive - only to return saying it had been sold and how would I like to buy a similar car for a couple thousand more (xxx #2). I don't know whether it was a planned bait and switch or sheer incompetence, but I have better things to do with my time - and money. More

Personal,experienced, like talking with best friend. Everyone I came in contact with at Herb Gordon Silver Spring had a smile on their face, and asked if they could help me, and felt like It was Christm Everyone I came in contact with at Herb Gordon Silver Spring had a smile on their face, and asked if they could help me, and felt like It was Christmas morning with family and friends rather than at a dealership. I have had experience with this dealership before and it’s always the same pleasant experience. Because of this, The next car I buy will definitely be a Nissan and contribute contribute that to all of the dealings I’ve had there and their continued interest in me and my car, not my pocketbook. The representative that has helped me several times is Lynn Frits. She It is one of the reasons I have had such good service, She has kept me informed, explained All services I needed thoroughly and anything I should have done that day and other services that could weight. Who else would do that for their customers. She’s top-notch And hopefully she will stay at this dealership until she retires. All of this is being said with the at most honesty and integrity. More