Herb Chambers Toyota of Auburn - Service Center

The experience was first class. I was treated like pure gold . Kevin was polite and informative. The work done on my truck was explained and completed perfectly !!! Excellent servic I was treated like pure gold . Kevin was polite and informative. The work done on my truck was explained and completed perfectly !!! Excellent service!!! More

I brought my truck in to be looked at. For a vibrating steering wheel and shifter. I was never communicated to. I had to approach Jennifer three times, questioning my truck diagnosis. Ther For a vibrating steering wheel and shifter. I was never communicated to. I had to approach Jennifer three times, questioning my truck diagnosis. There was still no answer after 2 long hours. I told Jennifer I was having my wife pick me up. My wife arrived 20 minutes later, so went to tell Jennifer I was leaving. She said "oh I forgot to tell you, your truck is done". So I asked what was wrong with it. "Nothing" she replied....they found nothing and was offered to leave the truck for more diagnosis. I said no. While driving home, it was increasingly worse. Yet nothing was found. More

I took my van in on 11/15 to have the tire pressure sensor programmed after getting my tire replaced. The first communication I received told me the sensor was bad and would need to be replaced- except sensor programmed after getting my tire replaced. The first communication I received told me the sensor was bad and would need to be replaced- except it was just replaced. After communicating with the shop that replaced the sensor, which they purchased from Herb Chambers, they informed me that they made a mistake when the originally called me, and that my front left sensor was bad, as the computer couldn’t pick it up to program it. I questioned this several times, especially after seeing the reports that show it was working fine when first checked. I was charged $380 and left with no work done. All warning lights still flashing the same as when I arrived, and a quote telling me I needed to spend another $380 to replace the front left sensor. Confirmed with a different mechanic shop that all sensors are working fine after the codes were programmed into the computer. I will NEVER take any vehicle to Herb Chambers Toyota in Auburn. More

Excellent service. I was there for a maintenance service and Julian was very helpful. He made sure that everything on my car was done in short time and correctly. I was there for a maintenance service and Julian was very helpful. He made sure that everything on my car was done in short time and correctly. More

Very pleased with Alyssa Moran’s service. She’s been thorough and professional. A rental was ready when drop off making it convenient. She’s been thorough and professional. A rental was ready when drop off making it convenient. More

Service writers and management are top-notch, the repairs are done professionally and never have to come back to be redone are done professionally and never have to come back to be redone More

appointment was lost and had to reschedule . When I did arrive to get a new key fob they charged me $180. To program a $200 fob. Then I’m told I’m being charged me a $36. Environmental fee to di When I did arrive to get a new key fob they charged me $180. To program a $200 fob. Then I’m told I’m being charged me a $36. Environmental fee to dispose of any parts or fluids removed ????? I felt robbed doing business with these people . Do not go there !! More

Juljan Imeraj at Herb Chambers Toyota of Auburn dealership is awesome! He took great care of my car, kept me in the loop, and was super friendly. Top-notch customer service—I highly recommend him! dealership is awesome! He took great care of my car, kept me in the loop, and was super friendly. Top-notch customer service—I highly recommend him! More

Very pleasant young man, Kevin in service, who explained the 5,000 mile or 6 month service to us. Done in less than an hour! Derek, from sales, walked in waiting area and remembered selling us the rav 4 a the 5,000 mile or 6 month service to us. Done in less than an hour! Derek, from sales, walked in waiting area and remembered selling us the rav 4 and had a nice visit with him. More

Alyssa all ways taken care of my small problems and made sure when my next appointment where and I’ve been coming to your dealership for 17 years sure when my next appointment where and I’ve been coming to your dealership for 17 years More