Herb Chambers Toyota of Auburn - Service Center

If you want to buy a Toyota, I highly recommend this dealership. But you take your chances getting your car serviced there. Basically, when it comes to service there, it's a crap shoot. You "may" get dealership. But you take your chances getting your car serviced there. Basically, when it comes to service there, it's a crap shoot. You "may" get the kind of service you request and expect. You "may" pay a fair price. But beware of the costly recommendations above and beyond what the manufacturer recommends. Know your maintenance owners' manual and become familiar with what the manufacturer actually recommends. This dealer recommends services that aren't usually needed. You also need to be aware that you will routinely be charged far more than a fair price to get your cabin air filter replaced (it takes less than a minute to change the $20 filter, and that's all it should cost). They even recommended a replacement was needed on my car the day after I had already replaced it when I took it in for an oil change (what does that say about honesty). The service manager will, as they say in westerns, pee down your back and tell you it's raining. A couple of the service writers are super people, but they have to do what they're told to do. Be careful. More

Service was slow for a basic oil change and tire rotation. About 90 minutes. I was there first thing at 7:15, with an appointment. They also tried to charge me $120 for a cabin air filter, that they rotation. About 90 minutes. I was there first thing at 7:15, with an appointment. They also tried to charge me $120 for a cabin air filter, that they said "was chewed apart by rodents". I said no. I purchased one online-for a fraction of what they would charge, installed it myself (5 minute job) and guess what? The air filter was intact, it was not chewed apart by rodents. Yes, it was dirty, but still intact. What a bunch of liars! They were also going to charge me $100 for labor for the oil change and tire rotation, I kidd you not. Luckily, I have the complimentary 2 year maint. package. Once that expires, I will take my Toyota somewhere else to be serviced. This dealer is a ripoff, I don't understand the numerous positive reviews on this site. Maybe people enjoy throwing their money away. Only go to this dealer if you have a warranty, avoid if you have to pay anything out of pocket (i.e. basic maint services). There are better, more honest places out there. Good Luck. More

I WAS RECOMMENDED BY MY COUSIN SAYING I SHOULD MEET THIS GREAT GUY BRYAN AM SURE YOU WONT COME OUT OF THIS PLACE WITHOUT A CAR , AND SURELY TRUE TO THAT I HAVE A BETTER CAR THAN I THOUGHT THANKS TO BRYAN I GREAT GUY BRYAN AM SURE YOU WONT COME OUT OF THIS PLACE WITHOUT A CAR , AND SURELY TRUE TO THAT I HAVE A BETTER CAR THAN I THOUGHT THANKS TO BRYAN I WILL RECOMMEND HIM TO ANY OF MY FRIENDS the finance manager was good More

I was very pleased with my experience at this dealership. It started when a tech Eric Doherty serviced my car. He explained to us that the work required was so extensive that it would be very expensive It started when a tech Eric Doherty serviced my car. He explained to us that the work required was so extensive that it would be very expensive, and based on the age of the car maybe not the best idea. He was professional and explained the issues in a way that was very resonable and clear. At no time did we feel that we were being sold anything at all but we were being told the truth. He did mention that the dealership was having some good deals now and would introduce us to a salesman if we wanted. We said yes and he introduced us to Tim Dalton. Our experience with Tim Dalton was also very good. He too was professional and very patiently explained all our options to us, at no time did we feel any pressure to buy a car. It was a very good experience working with Tim and we test drove and selected our new car that day. So what started out as some repair work, ended up with us getting our first Toyota. I plan to buy my next car from Tim at this dealership. More

Herb Chambers Toyota and in particular Tiffany in service always deliver the highest quality customer service. Tiffany knows me and my vehicle and makes sure that when I arrive at the dealer for service I a always deliver the highest quality customer service. Tiffany knows me and my vehicle and makes sure that when I arrive at the dealer for service I am quickly greeted and have a service order written up. She updates me on the status of the service (as I usually wait) and gets me on my way quickly. She is always friendly and helpful. Additionally, I find the Internet access at the dealer to be very convenient. More

I can not emphasize enough how helpful all the employees were to my wife Ginny and me yesterday. They were very curtious when we arrived and extremely well organized. They even gave us us ride to Papa G were to my wife Ginny and me yesterday. They were very curtious when we arrived and extremely well organized. They even gave us us ride to Papa Ginos so we could get some lunch. Edgar was especially helpful with setting up an automatic monthly payment palan with toyota Financial. I will definetly tell all my business associates and friends how efficient they were with changing the accelerator and checking the brakes. I have to say my Toyota is running very well and will definely consider another leased Toyota in the near future. Once agin your custome rservice is second to none! Ralph Oriola Danielson, CT 860-377-9682 More

I just bought a 2008 Loaded Camry and it needed an inspection, after my salesman Joe Blake called me to tell me the registration was all set, I came in and awaited my inspection sticker- it failed bec inspection, after my salesman Joe Blake called me to tell me the registration was all set, I came in and awaited my inspection sticker- it failed because of my plate (it had white spray paint on it) I was so upset that I came home called my husband. He came home cleaned off my plate, called the service department to tell them I was not going to the registry to get new plates, my called ended up with Jeff Frasner the service director and he was upset that my relationship with the department got off to a rocky start. he asked me to come down and see him personally. He examined the plate and said there is no reason it wouldn't pass after we cleaned it off. He had me in his office and apologized then gave me a voucher for a free oil change. Never have I had such great service with a car dealership. Tiffany Schimmelmann was so kind and very helpful as well! My car is now totally ready to hit the road!!! Thank you very much! More

My experience was a very positive . I went in for routine service and was greeted so warmly by the sales dept. They have definately made a return customer out of me. Oh, and Thanks for the free transponder.. service and was greeted so warmly by the sales dept. They have definately made a return customer out of me. Oh, and Thanks for the free transponder.... i will be back in the spring for a new car. More

We liked our first Rav4 so much that we recently bought our 2nd. Rav4. As before we also experienced nothing but great service and friendly people who were always helpful and pleasant. We would reco our 2nd. Rav4. As before we also experienced nothing but great service and friendly people who were always helpful and pleasant. We would recommend anyone to go there and see what they have and to talk with the sales staff, service staff or accounting dept. They are all friendly and informative and can answer many questions that us consumers usually have. More