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Herb Chambers Toyota of Auburn - Service Center

Auburn, MA

4.7
1,060 Reviews

1,060 Reviews of Herb Chambers Toyota of Auburn - Service Center

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April 21, 2013

Jeff Krasner and his team did a FABULOUS job servicing my 2006 Avalon, practically brand new! So great I was confident sharing the car with my daughter. Then Dan worked with me and Marque on a great deal on More

by randiechiavelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 22, 2013 -

Herb Chambers Toyota of Auburn responded

Randie, Congratulations on your awesome 2013 Toyota Avalon Limited! I sincerely appreciate you posting such kind words regarding your experience with Jeff and Marque here at Herb Chambers Toyota Scion of Auburn! We strive to provide our guests with a professional and enjoyable experience, and it is always a delight to read that our team members are exceeding our customers' expectations. Thank you for your patronage and for taking the time to let us know about your experience. We look forward to serving all of your automotive needs in the future. Sincerely, Dan Bortolussi General Manager Herb Chambers Toyota Scion of Auburn

January 25, 2013

I recommended this dealer to a freind of mine and when we brought his car in they did the work but, We encountered problems with the vehicle and when we brought it back to have them look at, as an example we More

by MJBII
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chan
Feb 12, 2013 -

Herb Chambers Toyota of Auburn responded

This client is the owner of a 1998 Oldsmobile Cutlass. The vehicle is 15 years old and has over 188,000 miles on the odometer. The client came to our service department to investigate a check engine light that was illuminated. One of our ASE master technicians examined and diagnosed that the engine had an intake manifold gasket leak allowing coolant to leak from the engine. It appeared that the engine seal had been leaking for some time. These gaskets that needed to be replaced are located in the upper most part of the engine. It is important to note that at no time was the internal combustion components of the inner engine touched or disturbed. A price was quoted and approved by the client to proceed with the repair. The repair was performed and the check engine successfully reset and turned off. A four wheel alignment was also performed at the customer’s request. When the client came to pick the vehicle up, there was a problem with the ignition key and switch. The key was so worn, it would no longer turn the ignition. Even though the ignition failure seemed to be one that involved a worn key at 180,000 and bad timing, I authorized the ignition lock and key to be replaced at no charge to the client. Herb Chambers Toyota paid for the repair. The client several weeks later experiences an internal engine failure where the engine block seizes. The client also states that he experienced a drive shaft issue where the vehicle was leaking transmission fluids and that the drive axle popped out. Neither the engine block nor the transaxle were ever disturbed whatsoever. This was explained to the client during his heated communication with service management several weeks after the initial repair. Jeffrey Krasner Service Director Herb Chambers Toyota

December 13, 2012

if you value your money do not spend it here!!!! was given the run around and then the service manager came out and confirmed my thoughts that this place is horrible to do business with More

by gotmeonce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Krasner
Feb 12, 2013 -

Herb Chambers Toyota of Auburn responded

My Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. I am sorry to hear that you have not had a pleasant experience. Providing an excellent guest experience is what we aim for each and every time and I would like to extend myself to you and ask that you give us a second chance to access your needs and to assist you. Sincerely, Dan Bortolussi General Manager Herb Chambers Toyota Scion of Auburn 508-832-8000

November 14, 2012

Without the Herb Chambers Service team of Chan and Victor, I would of spent last weekend and the beginning of this week without my Camry and in tears. This is my first car with Herb Chambers but my f More

by LindaDesjardins
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chan Nguyen and Victor, Chan Nguyen
October 26, 2012

If you want to buy a Toyota, I highly recommend this dealership. But you take your chances getting your car serviced there. Basically, when it comes to service there, it's a crap shoot. You "may" get More

by dpaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department
January 30, 2012

Service was slow for a basic oil change and tire rotation. About 90 minutes. I was there first thing at 7:15, with an appointment. They also tried to charge me $120 for a cabin air filter, that they More

by mistaya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Richard Shine
January 09, 2011

I WAS RECOMMENDED BY MY COUSIN SAYING I SHOULD MEET THIS GREAT GUY BRYAN AM SURE YOU WONT COME OUT OF THIS PLACE WITHOUT A CAR , AND SURELY TRUE TO THAT I HAVE A BETTER CAR THAN I THOUGHT THANKS TO BRYAN I More

by phillipgetata
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BRYAN LAVIGNE
October 07, 2010

I was very pleased with my experience at this dealership. It started when a tech Eric Doherty serviced my car. He explained to us that the work required was so extensive that it would be very expensive More

by cm34arl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
3, Timothy Dalton
June 26, 2010

Went is for 5,00 mile check up and asked for safety items to be inspected and emissions issues addressed. 2010 FJ Cruiser: Brakes are not working correctly and wrote this down on initial service order. More

by FJCruiser20101
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
4
Jul 14, 2010 -

Herb Chambers Toyota of Auburn responded

Herb Chambers and Toyota have tried to resolve all issues and concerns. Our service department followed all Toyota guidelines while performing tests on the vehicle. Jeff Krasner, Service Manager, spent an hour and a half with this customer to go over each concern he had with his FJ Cruiser. Still not satisfied, Jeff Krasner then put in a rushed call into Toyota to have a Toyota Field Service Engineer and the District Manager to schedule a time to come by to assess the vehicle. The Field Service Engineer and the District Manager came within a day to assess the FJ Cruiser. They, Toyota, also did not find any issues with the vehicle. As it stands now, I believe he will be filing the lemon law. We, Herb Chambers, offered to help him in any way possible to make this experience a more positive one.

March 28, 2010

Herb Chambers Toyota and in particular Tiffany in service always deliver the highest quality customer service. Tiffany knows me and my vehicle and makes sure that when I arrive at the dealer for service I a More

by sethhedlund
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany
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