Herb Chambers Toyota of Auburn - Service Center

My third Raf 4 I just purched my third car ,and the service was fantastic ,Ryan Youngs and Tommi Tsitsos help me all the way.they made easy for me to make a desit I just purched my third car ,and the service was fantastic ,Ryan Youngs and Tommi Tsitsos help me all the way.they made easy for me to make a desition to get the car I want..Im very happy and very satisfied.Very nice people. martha More

Exceptional customer service On my way home after working a 12 hour night shift, my car broke down on the highway. I'm new to the area, so when my car was towed to Herb Chambers, On my way home after working a 12 hour night shift, my car broke down on the highway. I'm new to the area, so when my car was towed to Herb Chambers, I was a little skeptical. However, after my experience with Chan, I would 100% recommend this dealership. I was tired and stressed out, but Chan was extremely calm and courteous, which in turn, calmed me down. I felt like my car was in good hands, and I was able to leave feeling better. Chan was very patient with me- answering all my questions. He kept open communication during the day with my husband, which made us feel like he had our backs! When I picked up my car, Chan greeted me and spent the time to explain everything that was going on. Great customer service. Will come again! More

Friendly Serivce I met with Alyssa for my 10,000 serivce for my car. She was extremely friendly and answered all of my questions. When my car was finished she went t I met with Alyssa for my 10,000 serivce for my car. She was extremely friendly and answered all of my questions. When my car was finished she went through the paperwork and everythig that was perfomed on my car. This complany needs to give a raise. More

Extended warranty visit After a visit to Chambers last spring and an extremely negative experience with an assistant service director who no longer works for Chambers in Aubu After a visit to Chambers last spring and an extremely negative experience with an assistant service director who no longer works for Chambers in Auburn, I did my own homework and called Chambers this spring. Jeff, the service manager was very helpful, when I took the car in, Chan was professional, helpful, and courteous and "all's well that ends well." This service trip was a very good experience. PH for MH Sturbridge, MA More

Excellent Service Experiences I have been using Herb Chambers Toyota to service my Saturn for several years. I have been in for everything from routine oil changes and tire rotati I have been using Herb Chambers Toyota to service my Saturn for several years. I have been in for everything from routine oil changes and tire rotations to new tires and brakes. Each time I have visited the service I have received has been top quality, competitively priced and performed with the the time frame that was promised. I'd highly recommend the service department. More

Great experience!! We were on our way from Maine to Virginia when our 2000 Echo with almost 197000 miles started making a terrible noise. Herb Chambers was about 10 mil We were on our way from Maine to Virginia when our 2000 Echo with almost 197000 miles started making a terrible noise. Herb Chambers was about 10 miles away so we called and they said to bring it in and they would look at it. The bad news was that it would take about $1900 to fix what was obviously wrong. We all agreed that it wasn't worth that so we started looking at options. Martin and the mechanic were very helpful with some suggestions to get us home (from driving it and hoping that we made it or would at least be closer to home when it finally quit for good to rental options). Meanwhile my wife had gone out to look at new Prius' and met Miguel. To make a long story shorter, every staff member we encounter was terrific in working with us to get us back on the road again. We ended up buying a new Prius and continuing on our trip to Virginia. Miguel agreed to drive to Maine and take care of all of the local paperwork for us so we could continue on. Thanks to Herb Chambers, what looked as if it was going to be a horrible experience turned out to be very pleasant. We can not say enough good about our experience with Herb Chambers in Auburn, MA. More

Exceptional Customer Service Took good care of me, Mr. Dodd followed up with me and kept me updated with the service. They also clean your car well before they give it back to you Took good care of me, Mr. Dodd followed up with me and kept me updated with the service. They also clean your car well before they give it back to you, another bonus! will be going back there for service from now on. I have been to other Toyota dealers in the area and my car wasn't fixed until I went to Herb Chambers. More

Above and beyond My wife scraped the bottom front bumper of her new Venza and was very upset. I went to Herb Chambers Toyota Auburn MA to buy some touch up paint to do My wife scraped the bottom front bumper of her new Venza and was very upset. I went to Herb Chambers Toyota Auburn MA to buy some touch up paint to do it myself. To my surprise Martin Dodd and his service crew took the car and did the touch paint up for us. After that was done they even washed and vacuumed out the car. This is why the 2014 Venza we just purchased at this dealership is the 8th car we have bought here. More

I had a blowout on my tire, I have a new Toyota Avalon, I had purchased the road hazard ins. for the tires and I called to make an appt. and I was very lucky when I called because Chan answered the call. He had purchased the road hazard ins. for the tires and I called to make an appt. and I was very lucky when I called because Chan answered the call. He was FANTASTIC !!! He had me bring in my car with the blown tire. He set everything for insurance. This was on a Friday afternoon, they could not get the tire until Monday afternoon. He had said since it was winter and I work night and had to work all weekend and it was a commute that I should not drive that much on the emergency tire, so he set me up with a very nice Corolla to use till Monday when my car was done. The Corolla was great it was clean, smelled great, full of gas. Monday afternoon Chan called to let me know the tire was in and they were doing the work and he would call as soon as they were finished. I went shopping up the street at BJ's and I was on my way home when Chan called back he told me the car was ready and went over what was done. I arrived at the dealership drove the Corolla into the service bay. Chan came to meet me at the car and then went over everything again as to what was done. He had someone bring my Avalon into the bay because I had groceries in the trunk of the Corolla. The young man backed the car in for me right up to the Corolla , they put my groceries in my truck and thanked me for coming in. My car was all washed and vacuumed. It was perfect again. That is what you call GREAT SERVICE and that is why I keep coming back. When I was leaving I stopped into the sales room and asked to see Kennedy, who is my salesman I bought all my cars from him, he is FANTASTIC also. I had got a new phone and had no idea how to hook it up to Bluetooth so I asked Kennedy and he came out in the cold and snow and set it up and made sure it worked. What a great experience again at your dealership!!!!! Thank You More

I have been a customer of yours for 5 years now and I am very pleased with your service writers. After coming in for some service, I noticed some hairline scatches on my front fender from service getting my very pleased with your service writers. After coming in for some service, I noticed some hairline scatches on my front fender from service getting my transmission flushed. I brought it to to the dealership and spoke with Lauriann who made a notation on my account for my next service to take care of it. They did just that when I arrived and then some! I am very satisfied with the results and I couldn't ask for a better place with such assertive, kind and great service writers to work with on my vehicles. Thankyou again!!!!!! Barry Decina More