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Herb Chambers Toyota of Auburn - Service Center

Auburn, MA

4.7
1,056 Reviews

1,056 Reviews of Herb Chambers Toyota of Auburn - Service Center

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May 26, 2014

Excellent Service Experiences I have been using Herb Chambers Toyota to service my Saturn for several years. I have been in for everything from routine oil changes and tire rotati More

by abs01721
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 27, 2014 -

Herb Chambers Toyota of Auburn responded

Thank you for your encouraging words and kind recommendation. At Herb Chambers Toyota Scion of Auburn, we take great pride in surpassing any and all expectations you might have with your service decision. Thank you for your business and we look forward to serving your automotive needs for many more years to come! Sincerely, Dan Bortolussi General Manager Herb Chambers Toyota Scion of Auburn

May 24, 2014

Great experience!! We were on our way from Maine to Virginia when our 2000 Echo with almost 197000 miles started making a terrible noise. Herb Chambers was about 10 mil More

by BobLinWebster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel, Martin Dodd
May 27, 2014 -

Herb Chambers Toyota of Auburn responded

Thank you for taking the time to share this fantastic review. I'm so pleased we were able to assist you and your wife with your impromptu Prius purchase and that everything went so smoothly. Safe travels and we look forward to serving your automotive needs for many more years to come! Sincerely, Dan Bortolussi General Manager Herb Chambers Toyota Scion of Auburn

May 15, 2014

Exceptional Customer Service Took good care of me, Mr. Dodd followed up with me and kept me updated with the service. They also clean your car well before they give it back to you More

by austka
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chan Nguyen, Martin Dodd
May 15, 2014 -

Herb Chambers Toyota of Auburn responded

Thank you for your encouraging words and kind recommendation. At Herb Chambers Toyota Scion of Auburn, we take great pride in surpassing any, and all expectations you might have with your car servicing decision. Thank you for your business and we look forward to serving your automotive needs for many more years to come! Sincerely, Dan Bortolussi General Manager Herb Chambers Toyota Scion of Auburn

April 24, 2014

Above and beyond My wife scraped the bottom front bumper of her new Venza and was very upset. I went to Herb Chambers Toyota Auburn MA to buy some touch up paint to do More

by pauls41
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Martin Dodd
Apr 25, 2014 -

Herb Chambers Toyota of Auburn responded

Thank you for your kind words regarding your experience with Martin and the team here. I'm so glad to know that they were able to assist you and your wife with the scrape on your Venza. We value your continued business and look forward to serving your automotive needs for many more years to come! Kind Regards, Dan Bortolussi General Manager Herb Chambers Toyota Scion of Auburn

February 25, 2014

I had a blowout on my tire, I have a new Toyota Avalon, I had purchased the road hazard ins. for the tires and I called to make an appt. and I was very lucky when I called because Chan answered the call. He More

by Plemerise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chan, Chan Nguyen
Feb 27, 2014 -

Herb Chambers Toyota of Auburn responded

Thank you for taking the time to share your experience with Chan and Kennedy here at Herb Chambers Toyota Scion of Auburn. I’m thrilled to hear how happy you are. We value our guests’ feedback and I know Kennedy and Chan will appreciate your encouraging words. On behalf of our entire team here in Auburn, we thank you for your business and look forward to serving your automotive needs for many more years to come! Best, Dan Bortolussi General Manager Herb Chambers Toyota Scion of Auburn

May 30, 2013

I have been a customer of yours for 5 years now and I am very pleased with your service writers. After coming in for some service, I noticed some hairline scatches on my front fender from service getting my More

by Barry220
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Baril, Lauriann Tambone
May 30, 2013 -

Herb Chambers Toyota of Auburn responded

Barry, What an outstanding review to read! It is great to know that Lauriann and our service team were able to provide you with a thorough service experience. Here at Herb Chambers Toyota Scion of Auburn, our primary concern is delivering flawless customer service. I’m happy to hear that you felt confident about your service appointment and your decision to choose us as your dealer. Thank you for your recommendation and we look forward to serving your automotive needs for many more years to come! Sincerely, Dan Bortolussi General Manager Herb Chambers Toyota Scion of Auburn

April 21, 2013

Jeff Krasner and his team did a FABULOUS job servicing my 2006 Avalon, practically brand new! So great I was confident sharing the car with my daughter. Then Dan worked with me and Marque on a great deal on More

by randiechiavelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 22, 2013 -

Herb Chambers Toyota of Auburn responded

Randie, Congratulations on your awesome 2013 Toyota Avalon Limited! I sincerely appreciate you posting such kind words regarding your experience with Jeff and Marque here at Herb Chambers Toyota Scion of Auburn! We strive to provide our guests with a professional and enjoyable experience, and it is always a delight to read that our team members are exceeding our customers' expectations. Thank you for your patronage and for taking the time to let us know about your experience. We look forward to serving all of your automotive needs in the future. Sincerely, Dan Bortolussi General Manager Herb Chambers Toyota Scion of Auburn

January 25, 2013

I recommended this dealer to a freind of mine and when we brought his car in they did the work but, We encountered problems with the vehicle and when we brought it back to have them look at, as an example we More

by MJBII
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chan
Feb 12, 2013 -

Herb Chambers Toyota of Auburn responded

This client is the owner of a 1998 Oldsmobile Cutlass. The vehicle is 15 years old and has over 188,000 miles on the odometer. The client came to our service department to investigate a check engine light that was illuminated. One of our ASE master technicians examined and diagnosed that the engine had an intake manifold gasket leak allowing coolant to leak from the engine. It appeared that the engine seal had been leaking for some time. These gaskets that needed to be replaced are located in the upper most part of the engine. It is important to note that at no time was the internal combustion components of the inner engine touched or disturbed. A price was quoted and approved by the client to proceed with the repair. The repair was performed and the check engine successfully reset and turned off. A four wheel alignment was also performed at the customer’s request. When the client came to pick the vehicle up, there was a problem with the ignition key and switch. The key was so worn, it would no longer turn the ignition. Even though the ignition failure seemed to be one that involved a worn key at 180,000 and bad timing, I authorized the ignition lock and key to be replaced at no charge to the client. Herb Chambers Toyota paid for the repair. The client several weeks later experiences an internal engine failure where the engine block seizes. The client also states that he experienced a drive shaft issue where the vehicle was leaking transmission fluids and that the drive axle popped out. Neither the engine block nor the transaxle were ever disturbed whatsoever. This was explained to the client during his heated communication with service management several weeks after the initial repair. Jeffrey Krasner Service Director Herb Chambers Toyota

December 13, 2012

if you value your money do not spend it here!!!! was given the run around and then the service manager came out and confirmed my thoughts that this place is horrible to do business with More

by gotmeonce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Krasner
Feb 12, 2013 -

Herb Chambers Toyota of Auburn responded

My Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. I am sorry to hear that you have not had a pleasant experience. Providing an excellent guest experience is what we aim for each and every time and I would like to extend myself to you and ask that you give us a second chance to access your needs and to assist you. Sincerely, Dan Bortolussi General Manager Herb Chambers Toyota Scion of Auburn 508-832-8000

November 14, 2012

Without the Herb Chambers Service team of Chan and Victor, I would of spent last weekend and the beginning of this week without my Camry and in tears. This is my first car with Herb Chambers but my f More

by LindaDesjardins
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chan Nguyen and Victor, Chan Nguyen