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Herb Chambers Toyota of Auburn - Service Center
Auburn, MA
1,056 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,056 Reviews of Herb Chambers Toyota of Auburn - Service Center
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October 26, 2016
The best you can ever ask from Dhimitri Dhimitri sells with integrity, and he is always open and honest. I will only buy my cars from Dhmitri in the future. Love my Nissan Rogue Dhimitri sells with integrity, and he is always open and honest. I will only buy my cars from Dhmitri in the future. Love my Nissan Rogue More
by Elena Shyta
Employees Worked With
October 26, 2016
TLC with HUMOR! When I go in for service, Lori Ann, Chan, and the UK Elvis are always caring and prprofessional. I enjoy touching base with my sales rep. Anthony, who When I go in for service, Lori Ann, Chan, and the UK Elvis are always caring and prprofessional. I enjoy touching base with my sales rep. Anthony, who has a great sense of humor and always gives me a great recipe, t0he latest...Pop Overs. What a great dealership. Can't wait for the new build and café. I also received a referral check when I brought my son in to buy a car from Anthony. Thank you Herb! More
by Fifty and Fabulous
Employees Worked With
Emad, Chan Nguyen, Martin Dodd, Lauriann Tambone, Anthony Murgo
July 08, 2016
Treated like I was a moron I brought my Toyota 4Runner in for its last "free" service at 25,000 miles and while at the counter I asked Alyssa what the next service would cost. I brought my Toyota 4Runner in for its last "free" service at 25,000 miles and while at the counter I asked Alyssa what the next service would cost. She said $239 and the 35,000 mile service was even more!!! What? You've got to be kidding! She explained the filters were expensive. I mulled this over in the waiting room, looking up the cost of filters on my iPad. Within 45 minutes she was back with bad news: I needed an engine air filter, $37, and a cabin air filter, $60. I declined. The cabin air filter, Toyota brand, is $20 online but better ones are $11. Open your glove box, there is a plastic tray in the back, pull it out, remove the filter, put the new one in, replace the tray, put all the stuff back in the glove box, close it. I have a video of my four year old granddaughter doing this in one minute ten seconds! I gave her $5. The filter was $9.84. The engine air filter is under the hood. Four metal clips off, housing off, old out, new in, clips on, hood down. About a minute. Filter: $14.40. Herb Chambers Auburn insulted my intelligence by quoting me ridiculous prices. Anyone paying these should have their head examined. Kennedy Lidonde sold me the car, nice guy, but I won't take his calls nor emails. I will never return and never buy another Toyota because of this experience. They will never see this vehicle again. If I need warranty service I will go to another dealership. More
by Gilbert Ville
December 14, 2015
great service Alyssa and martin were great. My corolla was serviced quickly and they couldn't have been nicer or more helpful. I always buy my vehicles here and the Alyssa and martin were great. My corolla was serviced quickly and they couldn't have been nicer or more helpful. I always buy my vehicles here and the service is perfect More
by danog1972
Employees Worked With
Alyssa Baril, Martin Dodd
August 30, 2015
Fantastic customer service I recently brought my 2008 Toyota Prius in for service to have a wheel bearing replaced. I have a service warranty for my car but had never used it an I recently brought my 2008 Toyota Prius in for service to have a wheel bearing replaced. I have a service warranty for my car but had never used it and had no idea how to move forward with the repair. As I'm sure anyone who has had a vehicle that needs a repair while you're 3 years into paying for it knows that can be stressful. Service advisor Martin Dodd was a fantastic help! He contacted the warranty company explained to me what was covered, ordered the parts, and even arranged for the rental car ! Which was a 2015 Camry, which I was sad I had to return ;) . All in all they kept me informed of the timeline of the repairs and helped with all paperwork and I would use them again in a heartbeat! More
by happycustomer 08
Employees Worked With
Martin Dodd
August 18, 2015
Excellent Service Management Pertsonnel - Martin Dodd I have owned 5 Toyota products. I recently bought an Avalon from Herb Chambers of Auburn. There is another Toyota dealer closer to me but I was not I have owned 5 Toyota products. I recently bought an Avalon from Herb Chambers of Auburn. There is another Toyota dealer closer to me but I was not satisfied with their service so this time I decided to try Herb Chambers in Auburn. I buy Toyotas because of their quality so for me the only real difference between Toyota dealers is how they treat their customers. My service experience at Herb Chambers of Auburn is the absolute best ever! I am especially pleased with Martin Dodd. He makes you feel like he really cares about you as a person, not just another service transaction. For example, I had a warranty issue which I explained to him and he took responsibility for seeing to it that I was treated right. I felt like he was my advocate, not an adversary. Well Done, Martin! George Auger More
by George A
Employees Worked With
Martin Dodd
June 20, 2015
superb service We have never before had such fantastic service and we highly recommend this dealership based on our experience working with Jeff Moran to get issues We have never before had such fantastic service and we highly recommend this dealership based on our experience working with Jeff Moran to get issues addressed on the car we just recently purchased. He went above and beyond our expectations and we can't be more grateful. More
by bCofsky
Employees Worked With
May 06, 2015
Pampered. I can't remember ever experiencing better customer service anywhere. The service department treated me as if I were a celebrity, especially Chan Nguy I can't remember ever experiencing better customer service anywhere. The service department treated me as if I were a celebrity, especially Chan Nguyen, the service adviser who kept me in the loop throughout my entire visit. if I could give Chan 6 stars, I would. More
by Pampered
Employees Worked With
Chan Nguyen
February 18, 2015
Jimmy Eldean Jimmy was professional and helpful throughout our car buying experience. He also went to great lengths to accommodate us with a couple of issues that Jimmy was professional and helpful throughout our car buying experience. He also went to great lengths to accommodate us with a couple of issues that came up after the purchase. We will definitely return to herb chambers for our next car purchase! More
by sarahtaylor8
Employees Worked With
Jimmy Eldean
February 04, 2015
Excellent Service Always a joy to deal with Martin and Chan. We needed a tire fixed ASAP and these two guys gave us immediate attention. Very professional. Always a joy to deal with Martin and Chan. We needed a tire fixed ASAP and these two guys gave us immediate attention. Very professional. More
by pauls41
Employees Worked With
Chan Nguyen, Martin Dodd
