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Herb Chambers Toyota of Auburn

Auburn, MA

4.8
3,511 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -60 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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809 Washington St, Rte. 20

Auburn, MA

01501

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Showing 3,511 reviews

November 26, 2023

Best customer service! ! Minimum waiting time!! Very friendly!! Highly recommend place!! Great location and knowledgeable staff!! More

by Abhijit Patel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Kobel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juljan Imeraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Herb Chambers Toyota of Auburn responded

Abhijit, we're delighted to know you had a great experience at Herb Chambers Toyota of Auburn! Thanks for recommending us and appreciating our team's efforts.

November 26, 2023

Kennedy was awesome to deal with. I knew what I wanted and he hocked me up Been to that dealership before and will again… I am sure! More

by Alfadog
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kennedy Lidonde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monish Naicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tomi Tsitsos
Nov 27, 2023 -

Herb Chambers Toyota of Auburn responded

We're delighted to know that Kennedy was able to assist you effectively at Herb Chambers Toyota of Auburn. It's great hearing from returning customers, and we look forward to seeing you again in the future!

November 25, 2023

Completely disgraceful. ..said I threatened them into trying to get a better price...after they jacked the quote up over 3500$ after I inquired about a Rav 4 hybrid More

by stingalinga39
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Lauren Roche
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

Herb Chambers Toyota of Auburn responded

Please contact me directly so we can address what occurred and work toward a possible resolution. Respectfully, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

November 25, 2023

Made a deal with Brandon. Had some road bumps but was able to work through them and get a deal done. He was polite and kept in contact with me every step of the way. Thankful More

by eddytortora577
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andi Xhacka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timothy Nguyen, Brandon Mills
Nov 27, 2023 -

Herb Chambers Toyota of Auburn responded

We're glad to know that Brandon was able to assist you through the process and keep things smooth at Herb Chambers Toyota of Auburn. Thanks for sticking with us, we appreciate your feedback!

November 24, 2023

Very Easy setting up appointment and once at dealership the service Dat was extremely friendly and very customer service oriented. The turnover time of 1 hour for my service was very reasonable I was. More

by djassociates50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Herb Chambers Toyota of Auburn responded

We're glad you had a great experience with Dat & the team here at Herb Chambers Toyota of Auburn! Thanks for visiting us and please don't hesitate to reach out if we can be of service again in the future!

November 23, 2023

Excellent and Courteous Customer Service. Work completed as expected and reasonably priced. Highly recommend this all your vehicle service and repair needs. More

by warnerwtbl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2023 -

Herb Chambers Toyota of Auburn responded

Hi Warner! We appreciate your recommendation and are glad to know you had a positive experience with our team at Herb Chambers Toyota of Auburn. We're here for all your vehicle service needs!

November 23, 2023

Thank you very much Julian Imeraj. You are the reason I bring my vehicle at Herb Chambers. You have a golden heart. Thank you again More

by ericgonzalez19991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juljan Imeraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2023 -

Herb Chambers Toyota of Auburn responded

Hi Eric! We're so glad to know that Julian has made your visits to Herb Chambers Toyota of Auburn a great experience. Your kind words are much appreciated, and we look forward to seeing you again!

November 21, 2023

Nice place, nice people, nice cars, but no cheap cars for a broke recent college grad like me. Upsell or simply no cheap stock? Who knows. More

by Xianhan Jia
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dhimitri Lako
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Mills
Nov 22, 2023 -

Herb Chambers Toyota of Auburn responded

Xianhan, we appreciate your feedback and understand where you're coming from. At Herb Chambers Toyota of Auburn, we strive to offer a range of options for all budgets. We'd be happy to discuss further with you about our inventory that might fit your needs better!

November 20, 2023

The best thing about my experience with this dealership was the interaction I had with the young salesman,Brandon Mills.He was knowledgable,courteous,and very helpfull to me .He is a keeper.Wished all the More

by dcimochowski
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Mills
Dec 13, 2023 -

Herb Chambers Toyota of Auburn responded

I'm glad to know that Brandon provided you with such a positive experience. We strive for all our team members to deliver this level of service and we'll certainly pass your compliments onto him. Thank you, Dan Bortolussi - General Manager

November 18, 2023

Very friendly and understanding of the issue that I had nothing out of my pocket. I didn't have appt and got service and treated with understanding. I was a little scared about my car going to side. And I More

by Angiejust95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juljan Imeraj
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon also check up on us. My guy that got me the car in sept.
Nov 20, 2023 -

Herb Chambers Toyota of Auburn responded

Thank you for the kind review! We're thrilled to hear that our Herb Chambers Toyota of Auburn team took such wonderful care of you & your family during your visit. Please don't hesitate to reach out if we can be of service again in the future!

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