Herb Chambers Toyota of Auburn

I went to Herb Chambers to trade in my vehicle, my salesman Renel Plymouthe was very helpful and knowledgeable. There was no pressure and when I decided to buy, it was a very smooth transaction. The salesman Renel Plymouthe was very helpful and knowledgeable. There was no pressure and when I decided to buy, it was a very smooth transaction. The finance manager Shawn Merrick was very informative and helpful. Overall Herb Chambers is very accomodating and I am a very satisfied customer! I would highly recommend this dealership to others! More

Working with Herb Chambers Toyota was a breeze. Steve Wilbur was my sales agent and he was very helpful getting me into a new Prius that I can easily afford. Everyone I worked with was terrific. I had Wilbur was my sales agent and he was very helpful getting me into a new Prius that I can easily afford. Everyone I worked with was terrific. I had to wait several business days to get the exact car I wanted and Steve called me daily with updates on my car's whereabouts. More

I recently leased a 2010 Corolla S. This is my second lease contract with Toyota. I love my new car. It fits my needs and the price was fair and reasonable. The whole process was an enjoyable one. I lease contract with Toyota. I love my new car. It fits my needs and the price was fair and reasonable. The whole process was an enjoyable one. I will recommend your dealership to my friends and relatives. More

I stopped into the dealership just to look, I had no intention on buying a Toyota. Wayne saw me looking at the Highlander and inquired if he could help. I explained my situation and he took the time to intention on buying a Toyota. Wayne saw me looking at the Highlander and inquired if he could help. I explained my situation and he took the time to make me aware of a high milage lease that fit my circumstances perfectly. One day later my wife and I went back to see Wayne and he helped put the "deal" together fo us. Additional kudos go to Shawn the finance Mgr. he was upbeat, thorough and very helpful in adding the cherry (extended warranty) to the top of our Sundae. We need to purchase another car in the fall 2010 and my wife & I will be sure to come to Herb Chambers Toyota at that time! More

We went in to purchase a 2010 Camry from this dealership in September, 2009. We worked out pricing and were told the car would either have to be located or built and it would take 2 months or so to find/bui in September, 2009. We worked out pricing and were told the car would either have to be located or built and it would take 2 months or so to find/build the car, which we agreed to. The car was located in December and I was called by the inventory manager to say the car had been located, which was great, but he added on that it would cost an additional $500 to transport the car here. For most people, that probably isn't much, but it was more than I had to give, which I explained to him. I told him I would need some time to think about it and I would call him later that evening, which I did. I told him I was still unsure, but wanted to think on it for a day and let him know. He began his negative behavior by saying they needed to know the next day if he should send a transport down in 2 days or not. I agreed we'd let him know. The following days, I received 5 or so voicemails while I was at work and unable to answer my cell phone, indicating that I needed to tell them right now and they couldn't wait forever and trying scare tactics to get me to agree. I became pretty upset about the unpleasant messages and called my salesperson to tell them I was now NOT purchasing a vehicle to this behavior and the rude things left on the voicemails. I will not do business at this dealership again- my salesperson was nice (can't remember the name) but this inventory manager was a real jerk and cost the salesperson the sale. Treating a customer with rude voicemails and scare tactics does not work for me. I had purchased a car here previously with no issue (car also had to be ordered for us) so I assumed I'd have a similar experience. UPDATE: Since posting this review, I have been contacted by Herb Chambers of Auburn (Rebecca) and an apology was issued. While I am still not interested in returning at this point, I am appreciative that an effort was made after the fact to restore some trust and credibility. More

Fantastic service, customer support, and options. Nothing but the friendliest people to work with and top notch quality all around. Very happy with the process and glad they were able to help me out in the w but the friendliest people to work with and top notch quality all around. Very happy with the process and glad they were able to help me out in the way i needed them to. I highly recommend them and will be a most certain to be a returning customer in the future. Wayne was great to work with and helped me out and stayed very late even after they had closed a couple hours before to make sure everything I needed was taken care of ON HIS DAY OFF!!! Edgar took care of the finances in a quick and timely manner and was very fun and comfortable to work with. Both were the highest level professionals and made sure I left there with no worries and confident I made the right choice. Talk about great customer service and commitment to making sure everyone is treated with the best possible level of service. More

Wayne was friendly and helpful. I didn't feel any typical Wayne was friendly and helpful. I didn't feel any typical "pressure" and thought the experience was very easy. The dealership was very busy the day Wayne was friendly and helpful. I didn't feel any typical "pressure" and thought the experience was very easy. The dealership was very busy the day I purchased the vehicle, but Wayne did not appeared rushed and took care to pay attention to me. He pitched the vehicle well without being overbearing. More

Bryan couldn't have been more informative and attentive to my needs. He made me feel as if he were my friend and not a slick salesman. I liked the layout of the building, the cleanliness of the service are to my needs. He made me feel as if he were my friend and not a slick salesman. I liked the layout of the building, the cleanliness of the service area and that I will be able to drive my new Toyota Tacoma into the service area without setting foot outside. I look forward to having my Tacoma serviced at Herb Chambers Toyota. More

I needed another Toyota as my other car was 11 years old and time for a new one. My sales person was excellent. Marque was patient and knowledgeable. He went above and beyond the call of duty to make sur and time for a new one. My sales person was excellent. Marque was patient and knowledgeable. He went above and beyond the call of duty to make sure I got just what I needed, and quickly too. He was a joy to work with. He was kind and very helpful also. I love my new Toyota, and hope to enjoy it for many years to come. I will certainly go back to Marque again for my next car. I have had nothing but good experiences at Herb Chambers for 11 years and would definitely reccommend them to a new customer. It is a great place to have work done, and they have always been wonderful to me. Thanks again. Susan Tivnan More

Working with Jimmy was an absolute pleasure. There wasn't one second that I felt like Jimmy was trying to "sell" us on some thing. We felt continually that Jimmy was out for our best interest. If I could rat one second that I felt like Jimmy was trying to "sell" us on some thing. We felt continually that Jimmy was out for our best interest. If I could rate him a "10" in each category i would gladly do so. I plan on recommending my friends and family to Jimmy and plan on buying my future cars from him. I would like to thank Jimmy for showing the kindness and respect he showed to my family and personally tell him how much we appreciate him. Thanks again! -Michael Latino More