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Herb Chambers Toyota of Auburn
Auburn, MA
3,506 Reviews
THE HERB CHAMBERS ADVANTAGE
Price/Savings
-Fair, Fast, Transparent
-#1 in Sales & Service
-Our Volume Saves You Money
Selection
-Over 10,000 new & pre-owned vehicles available
-The Largest Selection in New England
Peace of Mind
-“SMART Pricing” = hassle free, one-price for pre-owned vehicles
- 5 day, 100% money-back guarantee
- 30 day, 1,500 mile vehicle exchange option
Quality
-Family owned and operated
-Serving New England for over 25 years
Convenience
-60 locations for sales, service, collision repair
-Open 7 days a week
-Free wash & vac with every service!
Experience
-Complimentary Shuttle Service, Refreshments, Wi-Fi
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 AM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 3,506 reviews
October 18, 2015
Preowned Lexus RX 350 bought thru this dealership The experience we had was not, overall, a good one. The vehicle had not fully been tested and things were wrong., we needed to involve a Lexus deale The experience we had was not, overall, a good one. The vehicle had not fully been tested and things were wrong., we needed to involve a Lexus dealership to have the issues corrected. The two sales people working with us were inept. There were a lot of issues in this sale that did not go well. Mostly Lexus is a product made by Toyota and if a dealership is selling it then they need to have. Educated sales people to handle any part of the sale. No one knew the vehicle. I will not elaborate here. Thank goodness for the dealership we had had a long relationship with that Sold Lexus near to Boston, as they aided us in testing out the vehicle ,Teaching us about the many Tech and other aspects. We paid, Lexus for the Evaluation of the vehicle and correcting/ fixing the vehicle's issues. The finance people at Toyota of Auburn, especially Sean who are involved in any sales transaction were good and clear, and followed though. Samantha, the Internet person, was trying to be helpful but the follow thru was missing. The two young sales people are not listed below were just not the least bit helpful as sales people, The first Salesman was to return and follow through and call us and never did and sent a younger version who had no experience and was out of any league.. Sean was polite and helped on the phone, The General manager at Toyota of Auburn we spoke with on the phone, (by our phone call to him) he was polite, he never followed up with us with a communication after our first phone call to him where we were telling him of the problems with his sales team and the vehicle. The next we knew he was out of town for 2 days and unreachable. The experience overall was upsetting and not positiive. When we tried to contact Samantha, our primary contact at Herb Chambers Toyota of Auburn, she told us she didnt have a direct line nor an email direct. She told us she wasnt just the iinternet gate keeper, but also in sales. We learned later that she did have email, and that she was primarily in the Internet Department. We never saw her listed as a sales person. Samantha also told us that this Lexus could be Lexus certified and she would look into it, that would extend, at the very least the drive train warranty. We sent an email follow up asking her to do this. She never replied and never did the work. The other two Lexus's for sale of the same year wree Lexus certified so we were asking for the same. Since she was our primary contact we had hoped she would oversee the process. She had no idea unless we tried to reach her and we had no direct phone number nor email to reach her, despiite her telling us she was also in sales. This was a tough process and thankfully the trust we had in the Lexus dealership, we ended up at was our only viable resource for the reality on the vehicle. We never got from Toyota of Auburn the Lexus Certification on the purchase it was never done by them More
by Purchaser
October 09, 2015
In and Out Marque is our "go to" guy when we purchase our vehicles. My mother's car finally broke down after 15 years and needed to get her a new vehicle ASAP. W Marque is our "go to" guy when we purchase our vehicles. My mother's car finally broke down after 15 years and needed to get her a new vehicle ASAP. We gave Marque the budget and stipulations and within 2 hours we had left with a purchased vehicle. He also helps me purchase all my vehicles when I am due for a new car. You can be sure that Marque will get you a great deal, work with you and hold your hand if needed. Very supportive and understanding during such a stressful process. No pressure here. We appreciate all your hard work for us, Marque! More
by Kate1217
Employees Worked With
October 02, 2015
Love my new 2015 Rav4 Worked with Jeff Moran, and i would recommend everyone to work with him! He was very helpful and didnt push me into something i didnt want. I am a ver Worked with Jeff Moran, and i would recommend everyone to work with him! He was very helpful and didnt push me into something i didnt want. I am a very picky person and he was very calm and easy going. He wanted to make sure that i loved the car i was purchasing. Ended up with a beautiful white 2015 Rav4, and I LOVE IT! Thanks Jeff! More
by jbohn91
Employees Worked With
September 30, 2015
Great !! He answers all my concerns and everyone that work at the dealership seem to be very nice and helpful. I will defiantly recommend a friend or family to He answers all my concerns and everyone that work at the dealership seem to be very nice and helpful. I will defiantly recommend a friend or family to this dealership. More
by Phiphi1983
Employees Worked With
Tomi Tsitsos
September 30, 2015
Fast & Easy Chontell Guerraz made it easy and comfortable dealing with her. I leased a 2015 Sienna and she couldn't have been more helpful. Thank you Chontell f Chontell Guerraz made it easy and comfortable dealing with her. I leased a 2015 Sienna and she couldn't have been more helpful. Thank you Chontell for all your hekp! Pauline Vidito More
by tootsie
Employees Worked With
Chontell Guerraz
September 29, 2015
This is my body I'm a customer for many years ago. I like the the place and the staff and I always get help and good deals from Emad Benelkour and his assistant Wael I'm a customer for many years ago. I like the the place and the staff and I always get help and good deals from Emad Benelkour and his assistant Wael ALdayoub. Those gays very good and so nice, so I will keep you gays forever and thanks Brother Emad for everything you did and do to me. God bless you. More
by Miami
Employees Worked With
Imad Benelkour, Wael Aldayoub
September 29, 2015
Great Expereance I went to this dealership and Wael Aldayoub greeted me. I told Wael what I needed for a payment, and after a couple of hours of his hard work, he cam I went to this dealership and Wael Aldayoub greeted me. I told Wael what I needed for a payment, and after a couple of hours of his hard work, he came up with a Toyota Corolla that fit my budget and needs. It was a pleasure working with Wael. More
by Mike3764
Employees Worked With
Wael Aldayoub
September 22, 2015
extraordinary!!!! First time I went to Herb Chambers dealership was in August of 2010 looking for to vehicles. First thing I observed was they listen to everything I wa First time I went to Herb Chambers dealership was in August of 2010 looking for to vehicles. First thing I observed was they listen to everything I was looking for. They met my expectations and more no one in New England had their prices I called a negotiated with 7 Toyota dealerships and no one was even close to their prices. I just went yesterday to pick up my 6th vehicles at their dealer ship everything was done in 1 1/2 hrs. This is called superior customer services. Next month I will be taking a good friend to buy a 2016 Rav4. I will always be going to this dealer because I consider them like my family. Thanks Idman, Matt, Andi and everyone that help me and my family with our vehicles!!!! I hope this dealership keeps up the great work they are doing for the customers. More
by Alpiedras65
September 14, 2015
Happy customer! Working with Kennedy Lidonde and Mike Demers on a 2015 Venza lease was a pleasure. I am known to be a tough customer because I educate myself first, s Working with Kennedy Lidonde and Mike Demers on a 2015 Venza lease was a pleasure. I am known to be a tough customer because I educate myself first, stand my ground and still believe in ethics and standards. Kudos to both of these gentlemen for an honest, easy transaction. They both worked to smooth out the glitches and truly believe in customer satisfaction. Financing was quick and easy. Job well done! More
by loreal
September 11, 2015
Great car buying experience I have driven Subarus 20+years until discovering the RAV4. I am writing this brief acknowledgment on behalf of 3 Auburn Herb Chambers associates,Ant I have driven Subarus 20+years until discovering the RAV4. I am writing this brief acknowledgment on behalf of 3 Auburn Herb Chambers associates,Anthony Murgo- who effortlessly provided me with the common sense,practical advantages of leasing a RAV4 .He made it a very easy and enjoyable process and was an active listener while un-assumingly sharing knowledge of the car.Also,I would like to acknowledge Michael Demers for his knowledgeable assistance and willingness to offer his invaluable guidance.Sean Merrick thoroughly covered all sale terms in a timely manner.In Conclusion ,This has been the most pleasant and easiest car buying experience I have encountered thanks to these three H.C.ambassadors. More
by Guitar guy
Employees Worked With
Anthony Murgo,Mike Demers,Sean Merrick
