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Herb Chambers Toyota of Auburn
Auburn, MA
3,507 Reviews
THE HERB CHAMBERS ADVANTAGE
Price/Savings
-Fair, Fast, Transparent
-#1 in Sales & Service
-Our Volume Saves You Money
Selection
-Over 10,000 new & pre-owned vehicles available
-The Largest Selection in New England
Peace of Mind
-“SMART Pricing” = hassle free, one-price for pre-owned vehicles
- 5 day, 100% money-back guarantee
- 30 day, 1,500 mile vehicle exchange option
Quality
-Family owned and operated
-Serving New England for over 25 years
Convenience
-60 locations for sales, service, collision repair
-Open 7 days a week
-Free wash & vac with every service!
Experience
-Complimentary Shuttle Service, Refreshments, Wi-Fi
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 AM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 3,509 reviews
January 27, 2016
Sloppy mess Probably the worst experience I've ever had at a car dealership. First they told me my car would be registered in a day or two. Come to find out they Probably the worst experience I've ever had at a car dealership. First they told me my car would be registered in a day or two. Come to find out they didn't even have the title in my car so dear to turned into a week a week turned into maybe two weeks by the end of the first week I had had it. I told him that I wanted to cancel my order I was then promised a check for my first payment when I came in to drop off my treat him for the rental the next day. We called two times that day and were told the check was all set ready and waiting for us. When we got there they tried to get us into the rent knowing better I asked for the check before we signed for the rental. They waited to the last minute to tell me that they could not give me the check because I had put no money down but just had a trade it. If that's their policy that's fine but they shouldn't of lied to me every time he called let me pack up both my kids and drive down there and try to take my trade-in so that I have nothing left. I was so fed up with their many lies at this point that I told him I wanted to cancel the order I wanted nothing to do with them them. I was assured by the sales manager before I left that my loan had not been paid off on my trade-in and then a new loan for the new vehicle had not been taken out of my name. Imagine my surprise when I got a letter saying my trade-in had been paid off and my title was forwarded to the dealership. A new loan was also taken out of my name and all of this with days after I canceled. The minute the mistake was their problem but I still had to drive down there again to get it fixed. Their paperwork is sloppy it cost me a headache took me three weeks to straighten out with both banks I couldn't buy a car anywhere else until the issue was resolved but in the end I'm thankful I did not buy a car from them. The lied countless times and wasted my time. More
by Marie444
Employees Worked With
Stephane Jovin, Cris Tapia
January 26, 2016
Unbeleivable customer service Jonathan Rayburn, Have bought 4 cars in past year. Totally proffessional in all aspects. Imad GSM and Shawn in finance were a tremendous help. Marque Jonathan Rayburn, Have bought 4 cars in past year. Totally proffessional in all aspects. Imad GSM and Shawn in finance were a tremendous help. Marque in Sales was packed with product knowledge. I will NEVER buy a car anywhere else! More
by Jon R
January 25, 2016
new car great and easy just bought a 2016 toyota the sale help were great it was quick and easy no games i would li great and easy just bought a 2016 toyota the sale help were great it was quick and easy no games i would like to thank for all there help for make it so easy great job everyone More
by scott g
January 23, 2016
great experence Chris was fun to work with and made our lease a pleasurable experence! He took the time to listen to wsctly what we needed and got us some money off! Chris was fun to work with and made our lease a pleasurable experence! He took the time to listen to wsctly what we needed and got us some money off! Very pleased with him. More
by bobd
Employees Worked With
Christopher Stockert, Cris Tapia
January 12, 2016
four cars in 4 years I Bought 4 corolla in 4 years because I love this dealership, the experience working with JIMMY ELDEAN was very good, about the manager IMAD BENELKO I Bought 4 corolla in 4 years because I love this dealership, the experience working with JIMMY ELDEAN was very good, about the manager IMAD BENELKOUR as always the best person you can deal with,friendly and knowledgable. moustafa reda More
by moustafareda2010
January 09, 2016
Four cars in 3 years! Bought 2 RAVs 3-1/2 years ago and got a great deal! The cars have been great but our experience working with Jimmy Eldean was the best! When it was Bought 2 RAVs 3-1/2 years ago and got a great deal! The cars have been great but our experience working with Jimmy Eldean was the best! When it was time to trade them in, we went back to Jimmy first! He worked with us to make the deal to purchase two 2016 RAVs and the experience was seamless! Jimmy is always professional, accommodating and available! We were thinking of looking at some other cars but there's no better experience than working with Jimmy at Toyota of Auburn! More
by yacovonc
Employees Worked With
Stephane Jovin, Jimmy Eldean
January 08, 2016
Amazing, truthful, enjoyable....just perfect! This place is amazing! Dhimitri Lako is a top-notch salesman. He really cares about his customers, and does not put any pressure on the customer at al This place is amazing! Dhimitri Lako is a top-notch salesman. He really cares about his customers, and does not put any pressure on the customer at all. There are no tricks, and he really wants to make sure you are getting the right vehicle. It's a rare thing to be able to trust a salesman, especially a car salesman. Dhimitri sells with integrity, and he is always open and honest. I will only buy my cars from Dhmitri in the future. More
by bkeenan
Employees Worked With
January 04, 2016
WARNING ! Don’t be fooled ! WARNING ! To anyone who is planning to lease a car from Toyota. Don’t be fooled! Be cautious and attentive! I leased a car in October 2015. I rece WARNING ! To anyone who is planning to lease a car from Toyota. Don’t be fooled! Be cautious and attentive! I leased a car in October 2015. I received a bill for December, with a prorated “Personal Property Tax” of over $200 (it would be $500-800 for a year, depending on the car’s price). They claim that this is the same as Excise tax (?). The car is not my property, I’m just leasing it (basically renting to drive), and I shouldn’t pay the property tax. Toyota puts it in your lease contract, and makes you pay the tax for them. Since I have already signed the contract, there is no way out of it and I have to pay. I am driving Toyota for over 5 years, but this is my first lease (other cars were financed) and the charge was a shock… DON’T BE FOOLED ! Read your lease contract very attentively! Make sure you don’t pay any hidden fees for them! More
by Victor
Employees Worked With
Finance. Not sure the person's name
January 02, 2016
Great experience! We had a great experience at Herb Chambers. Our salesman Wael was friendly and knowledgable. We got the 2016 RAV4 we wanted and couldn't be happier. We had a great experience at Herb Chambers. Our salesman Wael was friendly and knowledgable. We got the 2016 RAV4 we wanted and couldn't be happier. I would recommend Wael to anyone looking for a car! More
by Michellem
Employees Worked With
Wael Aldayoub
December 29, 2015
Friendly, professional and genuine sales experience! We spent an entire afternoon with Jordon Tetreault, a young, enthusiastic salesmen who's knowledge of new and used Toyota's was impressive. He guided We spent an entire afternoon with Jordon Tetreault, a young, enthusiastic salesmen who's knowledge of new and used Toyota's was impressive. He guided us through the process of buying "new" vs "used" while we sipped delicious hot cocoa in their comfortable salesroom. Test driving several SUV's was very helpful since my partner had never purchased one before. The spacious interior, sleek design and tremendously smooth ride of the 2014 Toyota Highlander was what we decided upon for our next vehicle purchase. Jordon introduced Tom, the Sales manager who explained in detail all of the options available. Both Jordon and Tom's presentation wasn't aggressive, which was refreshing to us but instead, they made us feel like "family". Andrew, the finance manager was also extremely knowledgeable, approachable and again, made us feel like we were part of the Toyota Family of Auburn by carefully explaining each of the details of the contract. We are very content and would purchase another Toyota from this dealership. More
by DavLou26
Employees Worked With
Jordon Tetreault, Tom and Andrew
