Herb Chambers Toyota of Auburn

New purchase We recently purchased a 2018 Highlander. Jendrick and Shawn we’re both a pleasure to work with. They went above and beyond to help us purchase our new We recently purchased a 2018 Highlander. Jendrick and Shawn we’re both a pleasure to work with. They went above and beyond to help us purchase our new vehicle. More

Recent purchase I just leased a 2018 Rav 4. I worked with Issa and Tomi. They were both a pleasure to work with. I was impressed with Issa's knowledge and professiona I just leased a 2018 Rav 4. I worked with Issa and Tomi. They were both a pleasure to work with. I was impressed with Issa's knowledge and professionalism. Car buying is a stressful situation and both gentlemen made the process as simple as possible. I would recommend the dealership and both Idea and Tomi. More

Great Experience! Just bought my first car and I could not be happier with the quality and care of the service at Herb Chambers Toyota of Auburn. Marque worked entirely Just bought my first car and I could not be happier with the quality and care of the service at Herb Chambers Toyota of Auburn. Marque worked entirely around my schedule and came in even when he didn't have to to make sure I had everything I needed. He alleviated all the stress of car buying and I'll be sure to pay him a visit when I'm back there for my first service in 6 months. I wouldn't go anywhere else! More

I Keep Coming Back! I have leased multiple cars over the years from this wonderful dealership. They are professional, courteous, and helpful. Marque Hoenig has handled I have leased multiple cars over the years from this wonderful dealership. They are professional, courteous, and helpful. Marque Hoenig has handled many of my leases and I find him a pleasure to work with. He is very knowledgeable and is happy to lay out the different options on leasing various models. He understands my budget and is happy to work within it. No pressure at all - the opposite, in fact. A couple of years ago, one of my leased cars required getting hand-controls installed by a third party installer, who I had found to do the work. Marque offered to take the car over there and pick it up when the work was complete. This time around I wanted to get different floor mats for my RAV and Marque and the manager, Dylan Hoang were happy to arrange for it. When I went to pick them up another manager, Tomi Tsitsos, saw me as I entered, invited me to sit, and quickly located the mats that had been ordered. All-around pleasant experience! More

10 Stars! I was looking for a specific 2017 vehicle. Given that the 2018s are out I knew my selection would be somewhat limited. No less than 4 other dealership I was looking for a specific 2017 vehicle. Given that the 2018s are out I knew my selection would be somewhat limited. No less than 4 other dealerships either couldn't or wouldn't put forth the effort to find the truck I wanted. Cierra was literally my last hope. I called her and told her what I was looking for. I even gave her 4 color options hoping that would help. She said she'd look and she'd get back to me soon. Within 10 minutes she called me and had found multiple trucks that matched exactly what I was looking for. Including 3 of them in my first color choice. Cierra is the reason I am driving a new Tacoma. I'd give her 10 stars if I could! More

Jeff Yelled, Kennedy Lied for his Presidents Medal, Imad It's over 4 years since I bought my Venza from Herb Chambers. I had almost forgotten about my terrible experience but was reminded yesterday when once It's over 4 years since I bought my Venza from Herb Chambers. I had almost forgotten about my terrible experience but was reminded yesterday when once of their sales reps called me to buy my Venza, and I ended up talking to Stephane. I told Stephane that I will never shop at Herb Chambers because of my previous bad experience with Kennedy, Jeff and Imad, and he promised that he will talk to Dan and that Dan will give me a call Monday. It's Monday 8pm and I have not received any call. I bought two cars from HC prior to buying my Venza. I had good experience with Kennedy on both the occasions but not with Shawn, who was obnoxious to talk to. For my Venza it was again Kennedy, the sales went ok but had some problems which I wanted to address when I got an email from Toyota for review. Kennedy called me and asked me to give all max star rating possible, or not rate at all. I said I did not have a good experience then why should I give all positive rating. He then pleaded saying his president medal was at stake and promised that he will give me a roof rack if I gave positive rating. I gave positive rating. Then called Kennedy for the roof rack. To my surprise he says, it will cost me $650. When I said you told me that you will give me a roof rack if I gave positive rating, to that he said, he never promised me it will be free!!! He probably knew with two new cars I am not coming back to buy a new car any time soon. Timothi Dalton was very nice to deal with though. The Venza I got was brought down from a different dealership and it had around 80 miles on it. It wasn't clean when I received it especially the windshield. I asked Kennedy about it and he said since I was in a hurry they couldn't clean it and I can come back any day. A few days later (less than a month) I see a tiny spot on my windshield, which I try to clean, but come its a tiny chip in the windshield. I go back to HC and talk to Jeff Moron. He has again been very nice to deal with in my previous experiences. This time too he promised he will replace my windscreen as it's less than a month. He then talks to Imad, his boss. Imad says he won't change the windshield. Imad said I was a lier and the chip happened after I bought the car. When I said Jeff told me he promised so, Imad said he still won't and Jeff at that time yelled at me that I saying I am a cheat and that I made him feel bad in front of his boss. Most sales reps were standing around Imad's desk by then. I had promised to myself that would be last car from HC. Then I get a call from Martin for my service. I told him about my experience with Kennedy that he promised me a roof rack and then said it would cost me $650. He felt bad about my experience and said he can give it to me for $300 as much as it cost them. Well it was still not what Kennedy had promised me in order to get 5 star rating. But that was it from my end for HC. Despite buying 2 previous cars from them, and every time gifting all of them with wine bottles, this is what you get from them, they call you a liar, cheat and make fake promises to get 5 stars. I have recommended them in the past but not after this incidence. More

An experience like no other. Buying/leasing a car has always been a painful experience for me. This dealership changed that for me. The ppl are wonderful - they go above and beyon Buying/leasing a car has always been a painful experience for me. This dealership changed that for me. The ppl are wonderful - they go above and beyond to help in any way they can. Dan Bortolucci runs an amazing dealership and Mateo was a pleasure to work with. I will be recommending this dealership to all my family & friends. More

Wonderful experience Working with Kennedy was by far the best experience I’ve ever had with a salesman. He made me feel important by listening to my wants and needs. He an Working with Kennedy was by far the best experience I’ve ever had with a salesman. He made me feel important by listening to my wants and needs. He answered all of my questions and was nothing but professional. I am so pleased with my new Toyota Highlander. I will never by a car from anyone else! Thanks Kennedy! More

"Professional and Painless" On a whim I decided to pull into Herb Chambers in Auburn, Ma, I was about to go over my mileage and had reached out to the dealership that I bought my On a whim I decided to pull into Herb Chambers in Auburn, Ma, I was about to go over my mileage and had reached out to the dealership that I bought my vehicle from but I wasn't happy with there response. I had the pleasure of meeting and sitting with Timothy Dalton on that day. My experience was both "Professional and Painless!!" Tim explained everything to me, he didn't pressure me or rush my decision. He took the time to explain my new vehicle and answered my many questions. I am so grateful for his time and expertise, I knew immediately I was in good hands! Thank you so much Tim, I will be back in 3 years!! More

Greats service I had the pleasure of working with Julio, he made sure that everything was ready for me and assured that he explained in detail everything I needed to I had the pleasure of working with Julio, he made sure that everything was ready for me and assured that he explained in detail everything I needed to know about my car!! Thank you Julio I will definitely be back to see you for my next vehicle!!! More