Herb Chambers MINI of Boston

I have bought two MINI's from this dealership. The first one in 2003, and the second one in 2007. In both cases, I "built" the car online and ordered it to be custom made. All the people were cordial, frien one in 2003, and the second one in 2007. In both cases, I "built" the car online and ordered it to be custom made. All the people were cordial, friendly and knowledgable. Mr. Tran being the most technically knowledgeable of all. In both cases I traded in a car. I was satisfied in what they gave me for it. I also realize that if I wanted more money for them, I could sell them myself. I didn't want to go through the "hassle". The Service Manager, Mark Ravin, is very professional, friendly and always willing to be of assistance. I HAVE recomended this dealer to many people. I love the car, so much, that I bought another. And I really like the dealer. More

My husband and I visited the Mini dealership in June. None of the sales reps would even look at us. We waited patiently, hoping someone would come speak with us. After an hour of this, we packed it in None of the sales reps would even look at us. We waited patiently, hoping someone would come speak with us. After an hour of this, we packed it in and left. At the time, we didn't know if that was how Mini dealerships were or if it was a Herb Chambers attitude. After visiting the Mini of Peabody, we now know that it's NOT a Mini dealership attitude--the Mini of Peabody was AMAZING--everyone goes out of their way for you! More

First of all, I can't say I would recommend or not recommend this dealer YET. Let me explain my situation. I have a car valued with kbb and Nada at 20k. Unfortunately, Herb does not do the brand of recommend this dealer YET. Let me explain my situation. I have a car valued with kbb and Nada at 20k. Unfortunately, Herb does not do the brand of car I own. So Greg came down and gave me the barebones auction price, which is way way below wholesale, which is below trade-in (he didn't even bother to add any of the options). Well, they originally offered me 11k, and I was able to get them up to 14.5, but still darn too low. A week later, I went across to their Toyota dealer and they gave me 18k with very little effort on a Prius. I was very unhappy with the whole event and through friend's friend got Melissa's name. I spoke to Melissa, (Who manages the BMW/Mini, apparently), and she said bring the car in and we'll give you the best price for my car. I will know in 5 hours what the 'best price' is. As for the actual purchase, mini has no negotiations. You basically build it on the web, print it out and the price that's on the printout is what you get. No incentives or benefits so you get what you see. As for the sales person, Chris has been good to me. He's an honest 'kid' and I like that. The previous sales guy was a cocky guy with a chip on his shoulder. I don't know. Maybe that was because I am an asian, and he was and it was at the end of the day. What I can say is he was one of the worst sales person I dealt with. My girlfriend is almost certainly going to buy a mini as well so I am going through the 'learning' experience for both of us. We'll see how it'll turn out and I'll report updates. More

Ordered a Mini S, we were told it would be a year (ok), and 8 months later car was in. Ok, but bad timing, we live on Nantucket, but we can come in a month. Received several "harassing" phone calls to "com and 8 months later car was in. Ok, but bad timing, we live on Nantucket, but we can come in a month. Received several "harassing" phone calls to "come get it off the lot. We need the space." I explained I couldn't get a ferry reservation to get the car over to ACK til a month hence, PLUS, it did come in earlier than they said. A month later I arrive at my arranged appt to get my car ($100 plane ride, $45 cab fr Logan) and I'm told by Norm, "Oh! Your car's not ready! We always like to meet the people first (get money), then do pick-up later." Hey pal, I'm not adopting a chinese baby...I'm buying a car!!" I marched into the manager's office(12 years old) and said 'I don't want to deal with Norm. I don't want him to get a DIME of the commission. And I want my car.' We "built" the car ourselves anyway (on line), so no salesman desreved a commission. Long story short: I had to go back a week later ($$$$$) and get my car. And who did the orientation?? NORM!! He was nervous as he knew what I'd said about him. I was BS. That pr#*k of a sales mgr did that just to see me twist in the wind. Stay away from Herb Chambers !!!!!!!!!!!!!!! More

I ordered a MINI Cooper S from Herb Chambers. I was on a waiting list for a number of months and one year before the car was even due into the US, they called and wanted $2000 deposit. $2K A FULL YEAR in a waiting list for a number of months and one year before the car was even due into the US, they called and wanted $2000 deposit. $2K A FULL YEAR in advance!!! $2K deposit for a $20,000 car??? Sorry. Their greed cost them 8 sales. Between co-workers, friends and family, we purchased 8 MINI's from New Country MINI in Hartford. They actually followed the rules that MINI North America put down and refused to take deposits until the cars were actually in production. Never again will I consider Herb. No wonder he drives a McLaren F1! He is making money on all of your DEPOSIT money! More