Herb Chambers MINI of Boston

This is a terrible dealer, they only care about making a sale. They are awful at communicating, they demanded payment with less than 24 hours notice because they had to close out their month (and threatene sale. They are awful at communicating, they demanded payment with less than 24 hours notice because they had to close out their month (and threatened to “release” the car). They didn’t confirm receipt of the wire , and when I picked up the car it hadn’t been properly prepped. The navigation system hadn’t been downloaded, for example. Managers could care less and don’t bother to address complaints or answer emails. Herb Chambers has a monopoly in the Boston area and could care less about customer service. 2 stars because they did get the car I wanted. 0 stars for everything h else. More

Marcus was beyond helpful and patient. I was so excited and he shared my joy! I was so excited and he shared my joy! More

Whenever I had need for service for my Mini Cooper Clubwoman, major or minor Mark Ravin, Service Manager, Coordinator, Superman, came to the rescue. He is always confident, reassuring and never, ever Clubwoman, major or minor Mark Ravin, Service Manager, Coordinator, Superman, came to the rescue. He is always confident, reassuring and never, ever condescending. Mark knows me and he knows my car. I always feel that he puts me first. I’ll wait for my car or Mark arranges a loaner for me. The environment at the dealership for those waiting for their vehicle is pleasant. The company provides comfort, sustenance, and accessibility. Mark is available to me during maintenance whether I have a question or issue. He has an amazing temperament…never appears rushed, impatient, and no question is too small or considered a waste of his time. Mark is perfectly suited to handle my needs flawlessly and I am beyond grateful and satisfied. But when it gets down to the bill, that’s when Mark’s knowledge, experience, and compassion really kicks in. He knows the ins and outs of what is covered, what is not, and seems to pull every advantage in my direction like a rabbit from a hat. I owe so many huge thanks to Mark and his staff. He makes the service process beyond manageable; it is, believe it or not, a pleasure to send my Mini in for a visit. Thank you Mark and Herb Chambers, Boston, Comm. Ave. N. Solomon More

My Mini wouldn't start and had to be towed in. Sam Diaz called me that same day and discussed the problems and what the technicians found. He kept me informed throughout the repairs. When I went t Sam Diaz called me that same day and discussed the problems and what the technicians found. He kept me informed throughout the repairs. When I went to pick up my vehicle, I was very impressed with how courteous everyone one was. I would recommend Herb Chambers Boston Mini to everyone. More

Would recommend herb chambers anytime. Great service, no hard sell pressure. Moved through process easily. Great service, no hard sell pressure. Moved through process easily. More

Techs are super knowledgeable as well as friendly,and professional- every tine. I have never had a bad experience. professional- every tine. I have never had a bad experience. More

I have owned many cars over the years, and Herb Chambers MINI of Boston definitely has the best service experience of them all. Mark Ravin is so professional and it's a pleasure doing business with him. MINI of Boston definitely has the best service experience of them all. Mark Ravin is so professional and it's a pleasure doing business with him. More

It is always a pleasure to see Mark. Whenever I have my car serviced, his knowledge and professionalism are obvious; but he is also a really nice guy to talk with. Whenever I have my car serviced, his knowledge and professionalism are obvious; but he is also a really nice guy to talk with. More

I’ve been going to Herb Chambers for all my service for at least 12 years now maybe more. My last car was purchased from another dealer but I stayed with service at HC because they (and Mark Ravin in parti at least 12 years now maybe more. My last car was purchased from another dealer but I stayed with service at HC because they (and Mark Ravin in particular) are the best and incredibly trustworthy. More

Mark is an excellent and knowledgeable advisor. He is the main reason for my satisfaction with this dealer. He is the main reason for my satisfaction with this dealer. More