Herb Chambers MINI of Boston

Wonderful Experience. Worked With Norm Cohen and Ian. Was able to work out a great Deal and love my new MINI. Had a problem with the door but recomended me a dealership closer to my location where they fixed able to work out a great Deal and love my new MINI. Had a problem with the door but recomended me a dealership closer to my location where they fixed it right away. Was misinformed about the electronic Mirrors but I still love the car. Thanks! More

Darnell was so friendly and always available to answer questions. the process was smooth, She gave me what I wanted never questioning any decisions that I made. Prior to visiting herb chambers mini and sp questions. the process was smooth, She gave me what I wanted never questioning any decisions that I made. Prior to visiting herb chambers mini and speaking to Darnell, I visited another dealership all they did was try to push a used car. That didn't happen with the staff at HC Mini and Darnell. Thank you Herb Chambers especially Darnell, you will be at the top of my list next time I buy another mini. Juan Ramirez More

Darnell was warm and welcoming since I first walked-in to buy a new car. She made my first car-buying experience simple and pleasant by informing me thoroughly about my buying options while securing a deal w buy a new car. She made my first car-buying experience simple and pleasant by informing me thoroughly about my buying options while securing a deal where I could make low monthly payments. Being a transplant from Texas, I didn't know anyone here nor did I have the means to go to an RMV to get a new license as my current one was expired, so she took her day-off to get me to the nearest RMV for my driver's exam and even offered her own car so I could take the test. In my personal experience, this is the kind of customer service you don't train for, but that which comes from truly exceptional people that an agency like Herb Chambers is surely proud to have in their sales team. Darnell has also made me feel like a client by establishing a relationship that goes past the sale; I have stopped by the dealership a couple times to have my car serviced and we'll run into each other and catch-up. Overall, I know I'm in good hands. More

Norm provided friendly, caring customer service tailored to my needs. He knows his vehicles and gave me frank feedback about the best choice for me. Jade was also helpful in getting me the best financing to my needs. He knows his vehicles and gave me frank feedback about the best choice for me. Jade was also helpful in getting me the best financing deal, and providing honest feedback about which add-ons would be the best value for my money. More

I am taking the time to do this survey, because my expirience was above average.[I NEVER TAKE THE TIME...hate to admit] I can say that considering the time restraints with my schedule, my questions we expirience was above average.[I NEVER TAKE THE TIME...hate to admit] I can say that considering the time restraints with my schedule, my questions were answered adequately, even off hours. My car was literally delivered to my job. Darnell made me feel so comfortable, did not push me in any way and made me forget I was even at a dealer ahahah What I mean is, that typically you are bombarded with the same old lines and feel that an immediate and urgent decision must be made or else its your very last oppurtunity to ever buy a vehicle in your life. So as a bilingual traveling Nurse not only do I love my MINI(almost 38MPG)I would recommend Herb Chambers in a heart beat. Plus~ free parking and good coffee! Not sure why they only offered me $100 bucks for my 1987 Audi ahah but I'll let it slide ;-) Point: Darnell Caruso-Kelley was stellar. More

Darnell made the whole experience so easy! She walked me through every detail of the car, worked with me to pick out all of my options, advocated for me with the finance team, and worked to get the car deli through every detail of the car, worked with me to pick out all of my options, advocated for me with the finance team, and worked to get the car delivered to me in a rush! She was fantastic and I would absolutely work with her again. More

We visited the other Mini dealer in Massachuetts before going to Herb Chambers. The other dealer did not really want to talk with us about our trade in and didn't seem all that interested in whether we going to Herb Chambers. The other dealer did not really want to talk with us about our trade in and didn't seem all that interested in whether we bought a car from them or not. We thought that it must just be the way Mini dealers work. We decided a few months later to visit Herb Chambers and see what they would do with our trade in and in getting us the car we wanted. What a different experience it was. Everyone from the girl at the front desk all the way up made us feel like we were valued customers. We had a wonderful experience with everyone we meet and Darnell only made that process more enjoyable by working with us and treating us with respect and helpfulness. We are pleased with the car and feel like we can call Darnell with anything and she will be right there to help and make sure everything is taken care of. We have the car, but she still wants to make sure we are happy and well taken care of and will always call back with answers to any questions we might have. More

Richard Tran is probably one of the most patient people to work with. He is not your "typical pushy salesman". He was able to answer all my questions and is very knowledgable about the vehicle. I enjoyed w to work with. He is not your "typical pushy salesman". He was able to answer all my questions and is very knowledgable about the vehicle. I enjoyed working with him and will continue to do so in the future. I would recommend Herb Chambers in Boston and Richard Tran as a saleman to anyone interest in purchasing a vehicle. Thank you. Sandy Mack More

Norm Cohen has been exemplary in his customer service. Specifically: 1. Courteous 2. Responsive and always got back to me when he said he would 3. Paid attention to detail and ensured key items are che Specifically: 1. Courteous 2. Responsive and always got back to me when he said he would 3. Paid attention to detail and ensured key items are checked 4. Helped troubleshoot and ensured any snags are dealt with efficiently 5. Kept to timelines and appropriately managed my expectations I am on the Costco program and had a different experience with another dealer in NJ. Herb Chambers was the only Mini dealer (even though 300 miles away) that is in the program that is anywhere nearby. However, my local (Morristown, NJ) dealer said he's match the Costco deal. However, since I had some good initial phone interactions and some of the speciifcs listed above already in the process, I felt the right thing to do was go with this dealer (even though they are 300 miles away) rather than someone geographically much closer. I don't regret the choice one bit. My only (minor) gripe was the courtesy return service back in to the city which was a little late. That aside, I have never experienced this level of quality in ANY purchase, never mind a vehicle. I am looking forward to seeing my new Mini in a couple of days time. Dr. Cameron Durrant More

I walked in there to buy a Porsche, some things happened and the deal fell through. Not only was Ian courteous enough to pay for gas for my wasted hour and a half drive, on top of offering any beverage shor and the deal fell through. Not only was Ian courteous enough to pay for gas for my wasted hour and a half drive, on top of offering any beverage short of alcohol, but he sat down with me for 45 minutes while we priced out every other car in the chain. After a little coercing, Ian got me to finally take a ride with Norm in a yellow MINI...I fell in love. After hearing the immense knowledge and love that Norm brought to the test drive, i decided the search for the new brand was over, i went with MINI. We got back, after again them offering us drinks or anything thing my girlfriend and i wanted, we searched for a faster, not yellow, MINI. We found my 05 Black Cooper S in Burlington and they went to work ordering it up here. Norm worked with me over the next two days on financing so that i was able to sit here and type this today because he did his best to show me the environment that i wanted to buy a vehicle in. It was only because Ian showed me the way, and Norm took my down the path that i went from owning 4 American muscle cars in 5 years, to buying a MINI. Gotta give a shout out to Marcelo as well, he was great comic relief and made standing around or browsing even half enjoyable. He was a pleasure to be around. I also received the car spotless, with a filed tank, and Norm even hooked me up with a key chain. I write this letter because it's tough to get service like this from anywhere, let alone a car dealership. I would love to work with you guys again, and will i'm sure in the near future. Thanks guys! More