Herb Chambers MINI of Boston

Recently bought new Mini at Herb Chambers Mini of Boston. Had the pleasure of working with David Lopez. David listened to what I was looking for and presented a number of options. I made my decision (no p Had the pleasure of working with David Lopez. David listened to what I was looking for and presented a number of options. I made my decision (no pressure from David). If you want a knowledgeable, honest, no pressure sales person, go see David Lopez at Herb Chambers Mini of Boston. More

Everyone in the service department is very professional and courteous and communication is clear and understandable and courteous and communication is clear and understandable More

Herb Chambers MINI is honestly an outstanding place! Most important at that bussness, people. Fabulous professionals! Polite and great! Mark Ravin and his technician team are perfect! Thank you so much! Most important at that bussness, people. Fabulous professionals! Polite and great! Mark Ravin and his technician team are perfect! Thank you so much! More

I wouldn’t buy a car anywhere but thru Chambers. Outstanding service, professionalism, and customer experience. They always exceed my expectations! Outstanding service, professionalism, and customer experience. They always exceed my expectations! More

I didn’t have an appointment but they took my car straight away. The waiting area was clean and comfortable. And I was treated like a valued client even though it was my first time there. Everyone wa straight away. The waiting area was clean and comfortable. And I was treated like a valued client even though it was my first time there. Everyone was polite, friendly and helpful. More

I brought my 2022 Mini Cooper SE in for scheduled service, which included a brake fluid flush and state inspection. When picking it up the next day, they informed me that they did a recall on the bat service, which included a brake fluid flush and state inspection. When picking it up the next day, they informed me that they did a recall on the battery box and a software update. I waited 30 minutes for them to retrieve my car and after 2 people went looking, they finally brought my car down. I got in and as I started driving away I realized that all my radio presets were erased. I went back in and the service rep said that he was shocked and called to the shop to find out what happened. He said that they typically do software updates but then reinstall the customers settings. They must have forgot to do that to mine and after checking with the shop they said that they couldn’t find the backup. The service manager, Hank, stepped in but was very condescending, saying that it only takes a few minutes to reset the presets. Yes, if you remember what they are! But it had also erased all the Sirius XM song and artist favorites that I had acquired over the past 2 years. That’s not something that you can simply put back in. It can only happen in real time when a song or artist is playing and you hit the favorite button to favorite it. So I get back in the car and start to drive home and realize that all of the driver profiles were also erased. Everything was put back to factory settings. All radio, car, driver, and other settings. All gone! More

As with the three previous Mini Coopers I've purchased from Herb Chambers since 2010 (the first of which was a new car), I was very pleased with how the salesperson handle the whole situation from beginin from Herb Chambers since 2010 (the first of which was a new car), I was very pleased with how the salesperson handle the whole situation from begining to end. More

I'm on my 4th Mini. I guess that says it all! Mark Ravin in customer service is superb--always!! I guess that says it all! Mark Ravin in customer service is superb--always!! More

This was my second encounter- first having license plate placed on out of state car. Appointment was easily obtainable. Work performed was timely and included a painted part. Everyone was pleasant from drop placed on out of state car. Appointment was easily obtainable. Work performed was timely and included a painted part. Everyone was pleasant from drop off to collection of car. Service advisor was knowledgeable and pleasant. More