Herb Chambers MINI of Boston

Customer Service done correctly Long story short... I called on a used car told it was available. Got there and it was sold.... last week.... very bad!!!! Luigi and Kate made it r Long story short... I called on a used car told it was available. Got there and it was sold.... last week.... very bad!!!! Luigi and Kate made it right and provided a follow-on experience that was great. Got me (actually my wife) into a better Mini for a excellent price. They really worked hard to help me achieve my goal and the surprised smile on my wife's face was priceless. Thank you More

Outstanding customer service , extremely friendly and very professional. Great experience and would highly recommend this dealership to everyone. They have it right, perhaps oth , extremely friendly and very professional. Great experience and would highly recommend this dealership to everyone. They have it right, perhaps other companies may learn how to do business from them. More

First time I've left a car dealership truly happy I started off my search for a Mini living almost exactly midway between 3 dealerships and I initially reached out to all of them. Sara was the first I started off my search for a Mini living almost exactly midway between 3 dealerships and I initially reached out to all of them. Sara was the first to initially respond and then went above and beyond to help me fit a test drive in during my lunch break with within 3 days. She sent Josh out with a Mini, and Josh took the time to go over everything about the car, inside and out. Josh is a total car guy, like myself, so this is the first time I've met a car salesman that actually knows more about the car in question than I do. I was impressed with ability to answer all my questions off the top of his head. Josh then maintained close contact with me through phone and email, and was back in 4 days later for another test drive and to get my trade assessed. It took me one more extended test drive before I had decided this was the car for me, and Josh was more than happy to take me out each and every time, never seeming annoyed, rushing me, or pressuring me to decide. He then fought to get me into the perfect car at the price I could afford. I can honestly say that Josh is far and away the best car salesman I've ever encountered. I would recommend anyone looking at a Mini give Josh a call, especially if you love cars and want to buy a car from someone that loves cars. More

Excellent experience Ellington was very informed, helpful, gracious and able to answer every question. If he didn't have an answer at the tip of his fingers, he would fin Ellington was very informed, helpful, gracious and able to answer every question. If he didn't have an answer at the tip of his fingers, he would find it out. I test drove twice with him; he understood what was important to me, and told me when what I wanted was available- the new MINI! More

Love my Mini! Worked with Josh and a few others to find the perfect Mini-they worked really hard to be sure that I left a happy customer and I got a great deal!! W Worked with Josh and a few others to find the perfect Mini-they worked really hard to be sure that I left a happy customer and I got a great deal!! Would recommend them to anyone considering a Mini. More

This dealership is awesome. You can really count on these guys. The following is my experience with this dealership. On March 8, it is Saturday, I send a message to this dealership on AutoTrader to check guys. The following is my experience with this dealership. On March 8, it is Saturday, I send a message to this dealership on AutoTrader to check if the car I interested in was still available around 10 o'clock. Sara contacted me immediately and told me that the car, a used 2013 MINI Countryman, is still available. So I drove there with my girlfriend and Sara came out to greet us. She was very nice to us and asked us if we would like to have some ice-cream. Then she introduced us Josh Phillips who is the actual person to deal with us. After a quick talk, he got me the car from the company's parking lot a couple of blocks away from the dealership, then he called us to go down stairs and then he presented me lots of functions the car equipped. It is a blazing red Countryman, looks very nice and sharp. In additional, he introduced us the basic information of the 2013 MINI Countryman. Then, we decide to take a test drive. Josh answered every question in details during we taking the test drive. My girlfriend and I both like the car and decide to buy it. So we negotiated a little bit with Josh and he offered us a set to rubber floor mats and a lovely gym bag for my girlfriend. Since we wanted to finance the car, so we spent like 1 hour to wait the finance work done. After we were approved, we went to meet Rob Gale who is the Business Manager to sign the paperwork and the contract. He is very efficient and did a very good job to guided us viewing through all the paperworks together. Within just 3 hours, we bought a car from this dealership, we were happy and they were happy. After I got my car insurance, on March 11, I drove back my car from the dealership. Since I heard too many lies and was treated very rudely from other dealerships while I was in the market to looking for a car, I really and strongly recommend this dealership. More

If I'd ever seen an email sig file from a car dealer which stated "We Don't Sell Cars, We Help People Buy Them." before I worked with Luigi and the folks at Herb Chambers Mini in Boston, I'd have rolled which stated "We Don't Sell Cars, We Help People Buy Them." before I worked with Luigi and the folks at Herb Chambers Mini in Boston, I'd have rolled my eyes in disbelief but that's exactly the experience I had. I went in during a national Mini event to register for an incentive voucher with absolutely no idea I'd be able to buy a car. After all, I'd been working for about six months to locate the Mini model I wanted with the amenities I desired, worked with several other dealerships, been frustrated by run-arounds from other salesmen and had almost given up the idea of buying a Mini at all. When I showed up to the dealership, though, Katie and Luigi had worked to find several cars which met my needs and wants. It was like sitting around with a friend, spit-balling ideas and coming up with a dream car except the staff at Herb Chambers Mini made the car materialize even though it required shipping from several states away. During the process, the entire crew were available to answer any questions I had and any issues which arose they handled with ease. I never felt like an inconvenience and I never felt like I was being sold a car. Luigi's ease and confidence made it seem like he was simply there to make the transaction as easy as possible. My schedule is hectic and the only day I was able to take delivery of the car was his day off but Luigi came in to make sure everything went smoothly and see me off in my new car. In the week and a half since I've had the car, he's emailed several times to see if I had any additional questions or needed help with anything. More

How do you thank something like a car dealership, especially one that went beyond the call of duty on your behalf? My wife’s 2009 Mini blew three values over a 19 month period and since it was no lo especially one that went beyond the call of duty on your behalf? My wife’s 2009 Mini blew three values over a 19 month period and since it was no longer on warranty, we were faced with significant repair bills. The Herb Chambers Mini of Boston Sales, Service and Management teams worked on our behalf with Mini Corporate so we never saw those bills. Finally, after the third valve blew, the Herb Chambers people put a deal together to get my wife a brand new 2013 Mini paying less per month than we were paying before. I don’t think “thank you” is adequate enough for all they did…Joe M. More

Luigi was phenomenal to do business with. Friendly, accommodating, quick, non judgemental, and definately not pushy. Dealing with Luigi from the first interaction was like talking to an old friend who accommodating, quick, non judgemental, and definately not pushy. Dealing with Luigi from the first interaction was like talking to an old friend who was just looking to help me out. Definitely the complete opposit of the stero-typical car buying experience. I would highly recommend them and will absolutely be a repeat customer. Completely satisfying experience all around! More