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Herb Chambers MINI of Boston
Boston, MA
835 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 835 reviews
June 07, 2013
Luigi was phenomenal to do business with. Friendly, accommodating, quick, non judgemental, and definately not pushy. Dealing with Luigi from the first interaction was like talking to an old friend who accommodating, quick, non judgemental, and definately not pushy. Dealing with Luigi from the first interaction was like talking to an old friend who was just looking to help me out. Definitely the complete opposit of the stero-typical car buying experience. I would highly recommend them and will absolutely be a repeat customer. Completely satisfying experience all around! More
by SBim1224
Employees Worked With
Luigi Lembo
May 19, 2013
I've been buying cars since i was 16. I'm now 51 & i must say that i have had the Best New Car Purchasing Experience Ever! The main reason is that i happened to have the good fortune to run into a s & i must say that i have had the Best New Car Purchasing Experience Ever! The main reason is that i happened to have the good fortune to run into a salesman by the name of Luigi Lemlo! I was trading another vehicle in towards a 2013 Mini Cooper Countryman All4. We agreed to a more than fair number for my present vehicle & we also agreed upon a fair number off of sticker towards the new Mini. What i appreciated most was Luigi's demeanor,honesty & professionalism! Not Once Did He Have To Involve A Manager! No Bickering or Bantering or B.S. Straight Up Awesome Transaction & Super Guy To Deal With! Highly Recommend Luigi & Herb Chambers Mini Of Boston! steve mark More
by shtarka1
Employees Worked With
Luigi Lemlo
May 17, 2013
Luigi was terrific despite our coming on on a very understaffed Sunday. Got a great deal on our trade-in (also a Mini). This is the FOURTH car we've bought here, so our satisfaction with them is no jo understaffed Sunday. Got a great deal on our trade-in (also a Mini). This is the FOURTH car we've bought here, so our satisfaction with them is no joke. They've also got far and away the most accommodating and helpful service department I've ever dealt with, perhaps the primary reason we keep coming back. Highest recommendation. More
by DrBiBB
Employees Worked With
Luigi
May 07, 2013
I found this to be one of the best buying experiences I I found this to be one of the best buying experiences I have had. Luigi found the right car at what I wanted to spend. Simple. I found this to be one of the best buying experiences I have had. Luigi found the right car at what I wanted to spend. Simple. More
by Nedeauj
Employees Worked With
Luigi Lembo
May 04, 2013
Luigi was fantastic to work with. He was the right mix of totally attentive but not pushy, and extremely knowledgeable and helpful. Thank you Luigi!! totally attentive but not pushy, and extremely knowledgeable and helpful. Thank you Luigi!! More
by lguinee
Employees Worked With
Luigi Lembo
May 04, 2013
Luigi was friendly, professional, knowledgeable, and outstanding. He was very fair with the price and didn't beat around the bush like other sales personnel before. Highly recommended to other buyers. H outstanding. He was very fair with the price and didn't beat around the bush like other sales personnel before. Highly recommended to other buyers. He will not force you to buy a car, but He will spend as much time as needed to assist you in anyway. You will walk out of the dealership with a smile on your face even if you don't buy a anything that how good he is. He's an asset to the dealer in my words. Also the staffs in the Service Department Mark and Matt AKA (M&M) team were excellent in assisting my needs and questions. Got to meet them they are so friendly and helpful. I will be a loyal customer as long as Herb Chambers has these highly experience personnel working for him especially the names mention above. A+++ all around. Thx again...another satisfy customer... More
by lilymini2013
Employees Worked With
Luigi Lembo
June 11, 2012
Scott made my car buying experience enjoyable and non-threatening. He always greeted me with a smile, and listened to me when I told him what I was looking for. I ended up with the exact car I wanted non-threatening. He always greeted me with a smile, and listened to me when I told him what I was looking for. I ended up with the exact car I wanted - down to color, striping and interior features - and feel that both Scott and I were happy at the end of the negotiation. He is definitely worth seeking out - if you are interested in a MINI and are at Herb Chambers, Boston (Allston), ask for him! More
by mroetzel
Employees Worked With
Scott Portier
March 02, 2012
After more than two months wait, finally got my long dreamed mini. Very happy with my MA Rich Tran and Herb Chambers, best price and great experience. Will recommend to any friend who likes a mini. dreamed mini. Very happy with my MA Rich Tran and Herb Chambers, best price and great experience. Will recommend to any friend who likes a mini. More
by yangqi
Employees Worked With
Rich Tran
February 19, 2012
Purchased a brand new 2012 mini countryman s from Herb Chambers Mini...that was 8 days ago and I've gotten to drive it a total of 2 hours since. It's been in their shop ever since. In addition to purc Chambers Mini...that was 8 days ago and I've gotten to drive it a total of 2 hours since. It's been in their shop ever since. In addition to purchasing a faulty mini I have received sub par support from their Sales, Service & GM. 2 hrs after purchasing my mini I got an engine failure error light. After speaking with service I was instructed to call mini roadside assistance and have the car towed in. Mini roadside refused to tow my car in w/out $120 first 20 miles and an astronomical rate each mile after b/c I wasn't in the system yet. I of course refused. I was then instructed by service to drive my car down. After not having the deposit for an enterprise rental they acted as though there was nothing they could do. No loners avail- only loners were part of BMW. Same company but I was told "it's a different department. nothing we can do for you". I was expected to find my own way home- take the bus- etc...after I purchased a NEW car only hours earlier. I had to demand a manager to secure a loner car. After 3 days I picked up my car- assured they fixed the sensor issue. I got into my car...drove approx. 20 feet outside the dealer and the light came back on!!!!! They had my car for 3 days and fixed NOTHING. I am now told they are opening a PUMA case w/engineering to try and find out what is wrong with my car. I received a call from the GM, Melissa Steffy, after writing a few emails...but the call was just a brief brush off apology. I am still without a car. Herb Chambers clearly doesn't stand behind their vehicles, they provide sub-par service and are too large to worry about the bad experience of 1 person. Buyer beware- think twice before heading down to Herb Chambers dealerships for your new car. More
by staceynoelle28
Employees Worked With
matt appleton, matt krappe, ian miller, melissa steffy
December 22, 2011
I didn't end up buying a Mini but came close to it and enjoyed working with Richard Tran. I test drove the cooper clubman twice. He is very knowledgeable and talked through various scenarios of buying a c enjoyed working with Richard Tran. I test drove the cooper clubman twice. He is very knowledgeable and talked through various scenarios of buying a car on the lot versus ordering one. Very nice, good communication, never got pressure to buy the car. More
by episue
Employees Worked With
Richard Tran
