Herb Chambers MINI of Boston

Great response time. Theo was very professional and helpful. The dealership looked great with the renovations. Theo was very professional and helpful. The dealership looked great with the renovations. More

Great customer service - very convenient process. Service representative Mark at Herb Chambers Mini knew exactly what needed to get done. Service representative Mark at Herb Chambers Mini knew exactly what needed to get done. More

Mark at herb chambers is wonderful to work with! !! He is always friendly, knowledgeable and you know he truly cares. . !! He is always friendly, knowledgeable and you know he truly cares. . More

I felt very comfortable at the dealership ALL the staff were pleasant I really appreciate that my car was vacuumed and washed before I left the dealership were pleasant I really appreciate that my car was vacuumed and washed before I left the dealership More

My service experience was pleasant and marked by promptness, politeness, and thorough completion of the service spec promptness, politeness, and thorough completion of the service spec More

Service is outstanding, convenient and efficient. Mark is extremely helpful, professional and knowledgeable. I always feel i receive personal and personable service at Herb Chambers. Mark is extremely helpful, professional and knowledgeable. I always feel i receive personal and personable service at Herb Chambers. More

I had a Great experience. I encountered Friendly employees and experienced timely service.. I look forward to using your services in the future! I encountered Friendly employees and experienced timely service.. I look forward to using your services in the future! More

This dealership has wonderful employees, one of whom has been helping me since I bought my first Mini Cooper in 2003. Mark Ravin has always been there to explain everything that was done to the car and has been helping me since I bought my first Mini Cooper in 2003. Mark Ravin has always been there to explain everything that was done to the car and has prevented me from getting the car fixed at a gas station or other shop, thus saving me from wasting money on things that I don't need. The other employees are all very cordial. Plus, the dealership itself has great amenities, including snacks, coffee, and other drinks. They have plenty of places to sit down or to charge and use a laptop, tablet, or phone. More

They were so accommodating and always try and fix my car as fast as possible. as fast as possible. More

This is a terrible dealer, they only care about making a sale. They are awful at communicating, they demanded payment with less than 24 hours notice because they had to close out their month (and threatene sale. They are awful at communicating, they demanded payment with less than 24 hours notice because they had to close out their month (and threatened to “release” the car). They didn’t confirm receipt of the wire , and when I picked up the car it hadn’t been properly prepped. The navigation system hadn’t been downloaded, for example. Managers could care less and don’t bother to address complaints or answer emails. Herb Chambers has a monopoly in the Boston area and could care less about customer service. 2 stars because they did get the car I wanted. 0 stars for everything h else. More