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Herb Chambers MINI of Boston

Boston, MA

4.8
840 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 840 reviews

March 06, 2017

Wouldn't go anywhere else! David Lopez is a delight to work with. This is the 2nd time I have worked with David, and the third time I am leasing a MINI from Herb Chambers. David More

by Rosalia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2017 -

Herb Chambers MINI of Boston responded

Thank you for taking the time to share your experience with us online and post this wonderful review. We are so happy to know that David has provided you with such great service yet again! If you have any questions or concerns, please do not hesitate to reach out to any of our team. We are always happy to lend a helping hand! Motor On! Melissa Steffy, General Manager

March 02, 2017

Review of new car features Chelsea was extremely knowledgeable, with an engaging and friendly manner. She answered all of my questions thoroughly, allowing as much time as need More

by tn
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chelsea Capwell
Mar 02, 2017 -

Herb Chambers MINI of Boston responded

Thank you so much for the great feedback! We really appreciate your business and I'll be certain to share your compliments with Chelsea. Until we have the opportunity to work with you again, take care! Motor On! Melissa Steffy, General Manager

February 25, 2017

Brian and Chelsea were both outstanding Purchasing a Mini was easy and seamless with Brian. I already knew exactly what I wanted. Brian had the car waiting and the numbers ready to go. Every More

by bncspell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chelsea Capwell, Brian Epstein
Feb 27, 2017 -

Herb Chambers MINI of Boston responded

Thank you! I’m so pleased to know that Chelsea and Brian proudly represented this dealership and provided you with such great service. Thank you for your continued business and we look forward to serving your automotive needs for many more years to come! Motor On! Melissa Steffy, General Manager

February 20, 2017

Great first time experience! After browsing online at various mini dealerships, Herb Chambers had the best selection of certified pre-owned vehicles that I was looking for. After More

by jpacitti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2017 -

Herb Chambers MINI of Boston responded

Thank you! It is always rewarding to receive great feedback like this and we really do appreciate you taking time out to review us. It is great to know that you enjoyed working with David, we think he's great too! Thank you for your business and we look forward to welcoming you back in the future. Motor On! Melissa Steffy, General Manager

February 15, 2017

David was awesome My buying experience with David was terrific. He is awesome. I normally hate buying new cars, but David was professional , straightforward, and knowle More

by Mvyjim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2017 -

Herb Chambers MINI of Boston responded

Thank you, Jim, for the kind words. We are truly lucky to have such wonderful people working here like David. We are thankful for your business and we look forward to the opportunity to assist you with your automotive needs again in the future. Motor On! Melissa Steffy, General Manager

February 02, 2017

Outstanding experience Andrei Kunevsky was outstanding going above and beyond from my initial phone conversation to delivering my 2015 Hardtop. Last February I made an ap More

by Mini Hardtop, Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrei Kunevsky
Feb 02, 2017 -

Herb Chambers MINI of Boston responded

Thank you, Mike, for taking the time to share your encouraging words and kind recommendation of Andrei. At Herb Chambers MINI of Boston, we take great pride in surpassing any and all expectations you might have when buying a vehicle. We believe that exceptional customer service is key and it is great to know that this belief held true through your experience with our team. We appreciate your business and look forward to serving your automotive needs for many more years to come! Motor On! Melissa Steffy, General Manager

January 27, 2017

SO EASY Katie, Moustafa and Andre made this a seamless experience. This is my 3rd Mini from this dealer and I have to say Katie's team is what keeps me coming More

by hotyogagirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kate George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moustafa Hamouda, Andre ?
Jan 27, 2017 -

Herb Chambers MINI of Boston responded

We really appreciate your kind words about your experience with Kate, Moustafa and Andre. Words like seamless and easy are what we hope to hear from all of our guests and I'm so happy to know that was reflected in your experience. Thank you for your business and please let us know if we can be of further assistance. Motor On! Melissa Steffy, General Manager

January 17, 2017

Best car buying experience ever! Sara Espinal was amazing. So easy to deal with, would highly recommend her. Very attentive, understanding and responsive. She is a fabulous salesper More

by Mini Gal
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sara Espinal
Jan 17, 2017 -

Herb Chambers MINI of Boston responded

Thank you for the five-star review! We're so happy to hear that Sara was able to assist you with your MINI. Sara is a real asset to our team and I know she will be glad to see your kind words. Thank you for your business and we look forward to assisting you again in the future! Motor On! Melissa Steffy, General Manager

January 16, 2017

Another great buying experience with David Lopez A year ago I purchased a Mini Countryman at Herb Chambers Mini in Boston. That experience was the best car buying experience I've ever had, primarily More

by J_McA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2017 -

Herb Chambers MINI of Boston responded

Thank you so much for your feedback and recommendation. We're so glad that you had such a positive experiences with our dealership, specifically with David. He is truly an asset to this team. May you enjoy many safe and amazing miles this winter in your MINI! Motor On! Melissa Steffy, General Manager

January 05, 2017

Beyond my expectations I initially chose Herb Chambers because of the inventory of new vehicles; it seemed much more extensive than a dealer closer to my home. I didn't imag More

by Dixie Doodles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2017 -

Herb Chambers MINI of Boston responded

Thank you! We realize you have several choices when buying a new vehicle and we thank you for choosing Herb Chambers MINI. We pride ourselves on providing customers with top notch customer service and a stress-free experience, so we are pleased to hear that David and our team was able to prove this to you. We thank you for your business and look forward to serving you in the future. Thank you, and Happy New Years! Melissa Steffy, General Manager

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