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Herb Chambers MINI of Boston

Boston, MA

4.8
874 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 874 reviews

November 13, 2017

Love this place I contacted the dealer through the website and Samuel Hesketh-Tutton was the first person replied me back. We email each other several times and he ga More

by MiaLee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Hesketh-Tutton
Nov 13, 2017 -

Herb Chambers MINI of Boston responded

Thank you! I'm thrilled to hear that you and your husband had a great experience working with Sam. On behalf of our entire team here at MINI, we thank you for your business and look forward to serving your automotive needs for many more years to come! Motor On! Melissa Steffy, General Manager

November 13, 2017

Excellent! Sam Tutton was friendly, professional, and very efficient. Not only did he ask the right questions, he actually listened to our answers. That made our More

by Konstantin E.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Hesketh-Tutton
Nov 13, 2017 -

Herb Chambers MINI of Boston responded

Thank you, Konstantin, for taking the time to share your experience with Sam! We value our guests’ feedback and I know Sam will appreciate your encouraging words. On behalf of our entire team here on Comm Ave, we thank you for your business and look forward to serving your automotive needs for many more years to come! Motor On! Melissa Steffy, General Manager

November 13, 2017

Fantastic!! We had a great experience purchasing our Mini Countryman from Sam at Herb Chambers! He arranged everything from detailing, special additions to the ex More

by M503m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Hesketh-Tutton, Moustafa Hamouda
Nov 13, 2017 -

Herb Chambers MINI of Boston responded

Thank you for taking the time to share this fantastic review! I'm thrilled to hear about your positive experience with Sam and Moustafa and that you found the perfect MINI to meet your needs. We value your business all the way from Georgia and please let us know if we may ever be of assistance to you in the future. Motor On! Melissa Steffy, General Manager

November 08, 2017

Pleased with buying experience and thrilled with my new Mini My purchase of the Mini would not have been possible with the excellent sales service I received from Samuel Tutton. The entire experience was conduct More

by runningonq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Hesketh-Tutton
Nov 09, 2017 -

Herb Chambers MINI of Boston responded

Thank you for sharing your feedback with us! I'm so pleased to hear that Sam was great to work with, and earned your 5-Star rating. If any questions arise, please do not hesitate to reach out, as we are happy to help! Motor On! Melissa Steffy, General Manager

November 04, 2017

Best car shopping experience I was fortunate enough to walk into Mini of Boston dealership and meet Sam Tutton, He was exceptionally gracious, helpful and easy to work with. I More

by Mini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Hesketh-Tutton
Nov 05, 2017 -

Herb Chambers MINI of Boston responded

Thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Sam was able to provide you with such exceptional service. Thank you again and please let us know if we can be of further assistance! Motor On! Melissa Steffy, General Manager

November 02, 2017

Good dealership, great staff I ordered my mini and I am happy to say the staff were very pleasant to interact with. I was treated quite fairly and never felt like I was being pres More

by inneedofaname
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2017 -

Herb Chambers MINI of Boston responded

Thank you! It is so kind of you to compliment David and I will be sure to tell him what a great job he is doing. We strive for complete customer satisfaction, so your feedback is rewarding. If you have any questions, please do not hesitate to call us. Motor On! Melissa Steffy, General Manager

October 30, 2017

A Life Customer! Herb Chambers Mini was the best car buying experience we’ve ever had. From the minute we walked in, we didn’t feel pressured or rushed. Sam was outsta More

by Jrace844
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Hesketh-Tutton
Oct 31, 2017 -

Herb Chambers MINI of Boston responded

Thank you for your glowing review! We strive to offer all of our guests’ exceptional service both before and after the sale. Employees like Sam make that possible! If we can assist you in any way in the future, please do not hesitate to contact us. We are always happy to help! Motor On! Melissa Steffy, General Manager

October 30, 2017

Was a pleasure to work with Sam Sam was easy to work with, no pressure and provided me exactly with what I wanted. The rest of the people I communicated at mini were very nice too More

by Michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Hesketh-Tutton
Oct 30, 2017 -

Herb Chambers MINI of Boston responded

Thank you for sharing your experience with us, Michael! I'm so pleased to hear that Sam was able to assist you with your MINI. Thank you again and please let us know if there is anything we can assist you with in the future. Motor On! Melissa Steffy, General Manager

October 29, 2017

Feedback Samuel was attentive and responsive. The transaction was easy and the Team overall supportive of my needs. He made a special trip to my home to replac More

by Sandrak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Hesketh-Tutton, Moustafa Hamouda
Oct 29, 2017 -

Herb Chambers MINI of Boston responded

Thank you for taking the time to post such great comments about your experience with Sam and Moustafa. We work very hard to provide our guests with exceptional customer service, and it is always a delight to read that our team members are exceeding our customers' expectations. Thank you for your business and for taking the time to let us know about your experience with our team. Motor On! Melissa Steffy, General Manager

October 29, 2017

Samuel was great Samuel was totally professional and really thorough. I found him pleasant, approachable, responsive and honest. I would definitely recommend working More

by jacqueline arbuckle
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Samuel Hesketh-Tutton
Oct 29, 2017 -

Herb Chambers MINI of Boston responded

Thank you so much for the great feedback, Jacqueline! We really appreciate your business and I'll be certain to share your compliments with Sam. We pride ourselves on offering exceptional customer service, and I'm glad we were able to assist. Until we have the opportunity to work with you again, take care! Motor On! Melissa Steffy, General Manager

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