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Herb Chambers MINI of Boston

Boston, MA

4.8
840 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 840 reviews

November 04, 2017

Best car shopping experience I was fortunate enough to walk into Mini of Boston dealership and meet Sam Tutton, He was exceptionally gracious, helpful and easy to work with. I More

by Mini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Hesketh-Tutton
Nov 05, 2017 -

Herb Chambers MINI of Boston responded

Thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Sam was able to provide you with such exceptional service. Thank you again and please let us know if we can be of further assistance! Motor On! Melissa Steffy, General Manager

November 02, 2017

Good dealership, great staff I ordered my mini and I am happy to say the staff were very pleasant to interact with. I was treated quite fairly and never felt like I was being pres More

by inneedofaname
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2017 -

Herb Chambers MINI of Boston responded

Thank you! It is so kind of you to compliment David and I will be sure to tell him what a great job he is doing. We strive for complete customer satisfaction, so your feedback is rewarding. If you have any questions, please do not hesitate to call us. Motor On! Melissa Steffy, General Manager

October 30, 2017

Was a pleasure to work with Sam Sam was easy to work with, no pressure and provided me exactly with what I wanted. The rest of the people I communicated at mini were very nice too More

by Michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Hesketh-Tutton
Oct 30, 2017 -

Herb Chambers MINI of Boston responded

Thank you for sharing your experience with us, Michael! I'm so pleased to hear that Sam was able to assist you with your MINI. Thank you again and please let us know if there is anything we can assist you with in the future. Motor On! Melissa Steffy, General Manager

October 30, 2017

A Life Customer! Herb Chambers Mini was the best car buying experience we’ve ever had. From the minute we walked in, we didn’t feel pressured or rushed. Sam was outsta More

by Jrace844
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Hesketh-Tutton
Oct 31, 2017 -

Herb Chambers MINI of Boston responded

Thank you for your glowing review! We strive to offer all of our guests’ exceptional service both before and after the sale. Employees like Sam make that possible! If we can assist you in any way in the future, please do not hesitate to contact us. We are always happy to help! Motor On! Melissa Steffy, General Manager

October 29, 2017

Samuel was great Samuel was totally professional and really thorough. I found him pleasant, approachable, responsive and honest. I would definitely recommend working More

by jacqueline arbuckle
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Samuel Hesketh-Tutton
Oct 29, 2017 -

Herb Chambers MINI of Boston responded

Thank you so much for the great feedback, Jacqueline! We really appreciate your business and I'll be certain to share your compliments with Sam. We pride ourselves on offering exceptional customer service, and I'm glad we were able to assist. Until we have the opportunity to work with you again, take care! Motor On! Melissa Steffy, General Manager

October 29, 2017

Feedback Samuel was attentive and responsive. The transaction was easy and the Team overall supportive of my needs. He made a special trip to my home to replac More

by Sandrak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Hesketh-Tutton, Moustafa Hamouda
Oct 29, 2017 -

Herb Chambers MINI of Boston responded

Thank you for taking the time to post such great comments about your experience with Sam and Moustafa. We work very hard to provide our guests with exceptional customer service, and it is always a delight to read that our team members are exceeding our customers' expectations. Thank you for your business and for taking the time to let us know about your experience with our team. Motor On! Melissa Steffy, General Manager

October 27, 2017

Samuel Hesketh-Tutton made purchase experience memorable! Samuel Hesketh-Tutton was the perfect salesman as he was extremely knowledgeable and patient. He was NOT pushy and he advocated for us throughout the More

by Lisa
Recommend Dealer
Yes
Employees Worked With
Samuel Hesketh-Tutton
Oct 27, 2017 -

Herb Chambers MINI of Boston responded

Thank you, Lisa! We're so glad that you had such an enjoyable visit. We appreciate your comments about Sam and your five star rating. Thank you again and we look forward to seeing you in the future. Motor On! Melissa Steffy, General Manager

October 27, 2017

2014 MINI Countryman Purchase My experience buying from Herb Chambers MINI and particularly Samuel Hesketh-Tutton my MINI Motoring Advisor has been nothing but great! I adore m More

by Derek A LeDoux
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Hesketh-Tutton
Oct 27, 2017 -

Herb Chambers MINI of Boston responded

Thank you, Derek, so much for sharing this with us! We're so glad that you had such an enjoyable visit. We appreciate your comments about Sam and your five star rating. Thank you again and we look forward to seeing you in the future. Motor On! Melissa Steffy, General Manager

October 26, 2017

Sales Associate Sam Tutton and another happy Mini Driver. 0 friends 0 reviews 5.0 star rating 10/25/2017 I just leased a Mini Clubman hybrid at Herb Chambers. The staff made my experience flow smoothly More

by Play Fair
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Hesketh-Tutton, Moustafa Hamouda
Oct 26, 2017 -

Herb Chambers MINI of Boston responded

Thank you, Susan, for providing us with this great feedback! Sam and Moustafa are wholly devoted to the success of our guests’ experiences and we are so proud to have them on our team. We appreciate all of your kind words and thank you for choosing us for your automotive needs. Motor On! Melissa Steffy, General Manager

October 26, 2017

Great Experience! I had a great experience working with Samuel Hesketh-Tutton to purchase MINI Cooper from Herb Chamber MINI of Boston. He actively helped me throughout More

by Ananya Chakravarty
Recommend Dealer
Yes
Employees Worked With
Samuel Hesketh-Tutton
Oct 26, 2017 -

Herb Chambers MINI of Boston responded

Thank you, Ananya, for taking the time to write this review! Sam is such an asset to our team, as he continuously focuses on providing our guests’ with the best customer service. He will be pleased to read your positive feedback. Thank you again and if you have any questions about your MINI, please don't hesitate to reach out. Motor On! Melissa Steffy, General Manager

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