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Herb Chambers MINI of Boston
Boston, MA
839 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 839 reviews
May 02, 2019
Great experience buying a used MINI Cooper! Had a great experience buying a used MINI Cooper at Herb Chambers! Brian Epstein was our Motoring Advisor (aka sales person), Liz Flanders the manage Had a great experience buying a used MINI Cooper at Herb Chambers! Brian Epstein was our Motoring Advisor (aka sales person), Liz Flanders the manager, and Janely Canuela helped set up our visit. They were all very friendly and very helpful. Janely was great in answering questions and emailing me the original window sticker before we came in, so I could understand exactly how the car was equipped and what its sales price was originally, and in scheduling our visit. Brian was great in facilitating the whole in-person process -- coordinating the appraisal of our trade-in, walking through the Herb Chambers "smart price" program (which the internet showed to be very fair), walking through vehicle features before and during the test drive, and facilitating the purchase with the business manager, who was also very friendly and very capable. Liz was great at follow-through, as we took the car the same day and the post-purchase process had to be shepherded through to conclusion more quickly than is typical, including a final, complimentary detailing. This was a really positive and even fun (!!) car-buying experience, and I sincerely thank the folks at Herb Chambers MINI for making it that way! More
by First MINI!
May 01, 2019
Refreshing Experience Brian did an excellent job leasing me a new MINI. It is refreshing to work with someone who is direct and efficient. I look forward to leasing many mo Brian did an excellent job leasing me a new MINI. It is refreshing to work with someone who is direct and efficient. I look forward to leasing many more cars from Brian. More
by andrei
Employees Worked With
Brian Epstein
April 30, 2019
Brian made it FUN to buy a car! Brian Epstein from beginning to end made buying a car easy, fun and seamless. The best experience I've ever had car shopping. No pressure. Ever. Brian Epstein from beginning to end made buying a car easy, fun and seamless. The best experience I've ever had car shopping. No pressure. Ever. More
by hshef
Employees Worked With
Brian Epstein
April 29, 2019
As easy as it gets Samuel was pleasant and engaged to work with. He was not pushing or pressuring me into making any decisions on which car to buy. Certainly, he made th Samuel was pleasant and engaged to work with. He was not pushing or pressuring me into making any decisions on which car to buy. Certainly, he made the experience of buying a car less stressful! More
by Darrenle
Employees Worked With
Samuel Hesketh-Tutton
April 29, 2019
Excellent experience working with Brian Epstein from start to finish leasing my Mini Cooper! I reached out to Brian to go through different leasing options over the phone. Within 20 minutes he calle from start to finish leasing my Mini Cooper! I reached out to Brian to go through different leasing options over the phone. Within 20 minutes he called me back and went over the car choices and financial options available (didn’t think this was possible over the phone. Huge time savings for me as a working mom of a very busy toddler). When I came in the dealership we finalized the car/specs/color and financials fairly quickly and I was scheduled to pick up my new car later that week. Their process is fast and transparent, very clear on how long delivery will take and when the car will be available. When I dropped off my old lease, Brian send a ride to pick me up and bring me to Mini of Boston to pick up my new car. Nice touch! Thank you! I highly recommend working with Brian Epstein and am very satisfied with my experience at Mini of Boston. Yulia More
by Yulia_g
Employees Worked With
Brian Epstein
April 29, 2019
Great Experience Within 5min of getting to Herb Chambers Mini we were met at the door and taken straight up to the showroom where we were introduced to Samuel Tutton. Within 5min of getting to Herb Chambers Mini we were met at the door and taken straight up to the showroom where we were introduced to Samuel Tutton. Sam was great. He answered every question, showed us mult models & options, and ran multiple financial spreadsheets for mult models & option packages.. Should we buy or lease..... At the end of the day, we bought a 2019 Clubman and couldn't be happier.. Just wish there were more outlets.. More
by GBodio
Employees Worked With
Samuel Hesketh-Tutton
April 28, 2019
excellent customer experiencd we have always experienced a customer first experience from Brian Epstein at Herb Chambers Mini in Boston - no matter during the selection of the car, we have always experienced a customer first experience from Brian Epstein at Herb Chambers Mini in Boston - no matter during the selection of the car, conclusion of the lease agreement or the after sales servic More
by Marc
Employees Worked With
Brian Epstein
April 27, 2019
Excellent experience with Sam at Herb Chambers Mini of Bosto Samuel Hesketh-Tutton helped us to buy a Mini this week at Herb Chambers BMW/Mini of Boston. He was courteous and efficient, and never made us feel pr Samuel Hesketh-Tutton helped us to buy a Mini this week at Herb Chambers BMW/Mini of Boston. He was courteous and efficient, and never made us feel pressured to buy. We appreciated the no-haggle experience, as well as Sam's fair and honest approach to his work. We would definitely recommend this dealer, and this salesman in particular, to other buyers. More
by Svhr
Employees Worked With
Samuel Hesketh-Tutton, Ajah Brown
April 26, 2019
Great Place to buy a Mini- Excellent place to buy a car. Friendly service, laid back sales approach, good music on the sales floor. A relaxing atmosphere to look at and BUY a m Excellent place to buy a car. Friendly service, laid back sales approach, good music on the sales floor. A relaxing atmosphere to look at and BUY a mini! And Sam was great, great, great! I wish all of my big purchase encounters has Sales Advisors like Sam-knowledgeable, friendly, laid back! More
by StaceyVF
Employees Worked With
Katie and Liz at the front ofthe Sale Floor. Lovely!, Samuel Hesketh-Tutton
April 25, 2019
Professional and Efficient Service Working with Brian was an incredible experience. He made the process easy and simple. He had great communication whenever I had any questions. He went Working with Brian was an incredible experience. He made the process easy and simple. He had great communication whenever I had any questions. He went above and beyond to make the process an enjoyable experience. More
by jacquem1293
Employees Worked With
Brian Epstein
