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Herb Chambers MINI of Boston

Boston, MA

4.8
839 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 839 reviews

July 02, 2021

Everyone was very knowledgeable and professional in their dealings with us. We appreciated Rodrigo and enjoyed working with him. He kept us informed and was very flexible. More

by New Mini-S owner :-)
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rodrigo
Jul 02, 2021 -

Herb Chambers MINI of Boston responded

Thank you for the glowing five-star review! There's no greater feeling than reading this feedback! We look forward to seeing you again! - Herb Chambers MINI of Boston

June 25, 2021

U guys have been good to me since I started leasing from u More

by joyhassard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz Flanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Appleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Herb Chambers MINI of Boston responded

We're so happy to have you as a customer! Thank you so much for the five-star review! We look forward to seeing you again soon! - Herb Chambers MINI of Boston

June 23, 2021

They are always friendly and helpful, I enjoy their service. More

by tomkinsp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel
Jun 23, 2021 -

Herb Chambers MINI of Boston responded

This is so great to hear! Thank you! - Herb Chambers MINI of Boston

June 16, 2021

Mark in Service was terrific to work with. Job was done properly, car was sparkling when I got it back, price was reasonable. Happy to be a customer. Jim Dorsey More

by jimdorsey44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2021 -

Herb Chambers MINI of Boston responded

We're happy to have you as a customer, Jim! Thanks for the great feedback on Mark and our team!

June 11, 2021

Always a great experience on my mini at Herb Chambers. Mark Raven is always on top of things in this top notch service department. This is why I keep coming back. More

by Prbergman7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Herb Chambers MINI of Boston responded

We're so happy to hear it! Thank you for the awesome rating and review! We'll share your five stars with Mark and look forward to providing more awesome care to you in the future! See you next time! - Herb Chambers MINI of Boston

June 09, 2021

Great place to go if you’re a younger woman looking for a car. I count myself lucky when I can find one woman working at a dealership but here I only interacted with women until I got to the business office. More

by nshilova
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Hunter
Jun 09, 2021 -

Herb Chambers MINI of Boston responded

It's always our pleasure to take care of you! Thank you for trusting Sarah and the Herb Chambers MINI of Boston team. See you next time!

June 05, 2021

They have fantastic customer service. I would purchase another car there. The service department is friendly and extremely helpful. It’s a big reason why I would buy there again. More

by KLav
Customer Service
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2021 -

Herb Chambers MINI of Boston responded

Thank you for your confidence in Herb Chambers MINI of Boston, and for your business. We are thankful to have you as a customer!

June 04, 2021

Sarah Hunter handled the whole process extremely well, and gave us everything that we asked for. We love the car and we thank her for helping us throughout this whole process. More

by Youngdoung
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Hunter
Jun 07, 2021 -

Herb Chambers MINI of Boston responded

We're so glad Sarah could take great care of you! Thanks for your awesome review and for choosing Herb Chambers MINI of Boston!

May 28, 2021

Service department is expensive over charge. I believe seven minis and I am done never again with only 16,000 miles they said I needed new brakes and it’s not covered on the warranty anymore More

by Jeanniefrazier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Appleton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Herb Chambers MINI of Boston responded

We're sorry to see the low rating. We strive for a five-star experience for our customers and regret that wasn't the case this time. Please reach out to me at your earliest convenience. Thank you, Melissa Steffy - General Manager - msteffy@herbchambers.com

May 22, 2021

This is my fourth time with Mini Herb Chambers. My family has been going to Herb Chambers since I was a kid. They make every purchase easy. I bought out my lease this time and the process was quick and easy. More

by danni
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Hunter
May 25, 2021 -

Herb Chambers MINI of Boston responded

Thank you for your wonderful five-star review and for continuing to be an Herb Chambers MINI of Boston family member! We value your business and are so happy to hear we continue making the process so easy for you! We look forward to seeing you again soon and hope you love your new vehicle!

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