Herb Chambers MINI of Boston

David Lopez has been very responsive and quite pleasant. I had a personal tragedy during the time my new leased car was sitting at the dealer. I needed to extend my appointment for at least 3-4 weeks. All t I had a personal tragedy during the time my new leased car was sitting at the dealer. I needed to extend my appointment for at least 3-4 weeks. All the while, David was patient and kind. Exceptional service! More

Mark in service is fantastic-professional, fast and friendly. He happily goes the extra mile! friendly. He happily goes the extra mile! More

Brian helped me order the MINI I really wanted. I financed with MINI and that process was very smooth, even when I had my credit history locked and had to reopen it for the approval process. The dea financed with MINI and that process was very smooth, even when I had my credit history locked and had to reopen it for the approval process. The dealership is like a candy store if you like MINIs, which I do and really wanted one for my next car. I knew I wanted one of the less expensive ones and Brian did not try to upsell me on either the S version or the bigger cars (Clubman and Countryman). Brian convinced me to go with the manual transmission, and I am happy I did (all my previous cars had manual transmissions). I ended up going with the Signature trim on the Hardtop 4 door to get the run flat tires, which I am very happy with on my wife's van. I also appreciated getting the panoramic moonroof and the auto temp control and the interior mood lighting. The car handles better than expected (and I had high expectations) and the 3 cylinder is actually gutsy enough for me, even with highway driving. I have no regrets with my choice and am happy that Brian steered me towards what I really wanted. The only hiccup was that I was hoping to get a winter wheel set that was sold out at MINI USA when I picked the car up in mid December - I guess not surprising since there are supply chain issues everywhere at this point in the pandemic. Now I need to be searching for the appropriate wheels so I am not switching tires on the rims twice a year. That said, I am happy to have winter tires coming from 20 years with an all wheel drive car. More

Outstanding experience. I could not believe how easy this entire transaction was from our initial visit through closing. Incredibly fast, efficient, professional and pleasant. Sarah was outstanding! entire transaction was from our initial visit through closing. Incredibly fast, efficient, professional and pleasant. Sarah was outstanding! More

I couldn’t have had a better experience with Sarah Hunter and the rest of the team at Herb Chambers Mini. I ordered a 2022 Mini Cooper SE (fully eclectric) in July 2021. I was able to spec out every detail t and the rest of the team at Herb Chambers Mini. I ordered a 2022 Mini Cooper SE (fully eclectric) in July 2021. I was able to spec out every detail that I wanted and Sarah and the team made it very easy from the ordering process to delivery a few months later. Customer service goes a long way, and this team is the best! More

Annual oil change & check up. My leased convertible is now 2 years old. Didn’t need to make an appointment - work was done quickly. No problems. Excellent and courteous service. WiFi service was excel now 2 years old. Didn’t need to make an appointment - work was done quickly. No problems. Excellent and courteous service. WiFi service was excellent while I waited. Excellent experience, More

David is the type of salesman we all hope to encounter when buying a car, but it usually doesn't happen. His level of patience is without measure, and working with me can be trifling at times. Do yourself when buying a car, but it usually doesn't happen. His level of patience is without measure, and working with me can be trifling at times. Do yourself a favor, and go to David to buy a car. More

Getting a "loaner" Mini to use while work on mine was being done was a useful, first-time, memorable experience! Thanks! being done was a useful, first-time, memorable experience! Thanks! More

Excellent customer service, nicest people, and my car got a nice wash as well! Free lyft to work was also a nice touch a nice wash as well! Free lyft to work was also a nice touch More

Love Mini… but this experience left me frustrated. Asked for my inspection sticker to be done along with oil change. Mini had my car 24 hrs…. When I picked up and PAID $35 for inspection sticker and drove for my inspection sticker to be done along with oil change. Mini had my car 24 hrs…. When I picked up and PAID $35 for inspection sticker and drove away….no inspection sticker. Went all the way back and I was told they actually never did…. What’s that all about????? I was reimbursed but inconvenience. Seems no one knew what was going on. Very confusing More