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Herb Chambers MINI of Boston

Boston, MA

Overview
Employees
Reviews
Vehicles
4.8
849 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 849 reviews

January 08, 2025

Excellent customer service. Alondra Owens was very helpful and diligent. This is my third car change that I did with Herb and all the time had a great experience. More

by scgloggler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kate George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alondra Owens five stars
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Jan 09, 2025 -

Herb Chambers MINI of Boston responded

Thank you for your continued trust in Herb Chambers MINI of Boston! We're delighted to hear that Alondra provided excellent service and made your third experience with us a great one. Enjoy the new ride!

January 03, 2025

Excellent service at Herb Chambers Mini, they have the best mini team in New England to service your vehicle, Matt is the best. More

by rudyo617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2025 -

Herb Chambers MINI of Boston responded

Rudy, we're delighted to hear that Matt and the team at Herb Chambers MINI of Boston provided you with excellent service. Thanks for recognizing our efforts!

January 02, 2025

I have been doing business with Herb Chambers for years! Mark, your stupendous Service Manager is exceptional! More

by indigaro157
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kate George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Appleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janey Canuela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodrigo Mereno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theo Turney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Dias
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Herb Chambers MINI of Boston responded

Thank you for your continued trust in Herb Chambers MINI of Boston! We're delighted to hear that Mark has been providing exceptional service. We look forward to serving you for many more years!

December 29, 2024

Mini service is always top tier. My advisor takes the time to check in about the car and discuss service options. I would not take my Mini or BMW anywhere else. More

by Clampkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2024 -

Herb Chambers MINI of Boston responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Herb Chambers MINI of Boston consistently provides top-tier service. We look forward to continuing to care for your Mini and BMW in the future!

December 13, 2024

Mark Ravin of the Service Dept is the reason I keep going to HC Mini. I have been working with him since I leased my first Mini in 2016 and he will be a big reason when I lease my next Mini in 2025. More

by lbahan66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2024 -

Herb Chambers MINI of Boston responded

We're delighted to hear that Mark has been such a key part of your experience at Herb Chambers MINI of Boston! It's wonderful knowing his service keeps you coming back and we look forward to assisting with your next lease!

December 13, 2024

The mini service department is always very helpful and friendly. The guys keep me informed as to the status of my car and make sure parts arrive in a timely fast. Also during my last visit 4 different peo More

by Frieda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Dias
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Herb Chambers MINI of Boston responded

Frieda, thank you for your kind words! We're delighted to hear that our service team at Herb Chambers MINI of Boston has been attentive and efficient. We appreciate your support and look forward to assisting you again in the future!

December 12, 2024

Courteous and professional service. Samik and his colleagues made sure that my car was serviced on time although I arrived late. I wish all service shops were like that More

by karafillis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Appleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodrigo Mereno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theo Turney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Dias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2024 -

Herb Chambers MINI of Boston responded

Thank you for sharing your experience with us! We're delighted to hear that Samik and the team at Herb Chambers MINI of Boston provided such courteous and timely service. We appreciate your kind words and look forward to serving you again in the future!

December 06, 2024

Sam is extremely helpful and always willing to resolve any problems as quickly as possible. He is the reason I service mu car here. More

by Christine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Dias
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2024 -

Herb Chambers MINI of Boston responded

Christine, we're delighted to hear that Sam has been so helpful and instrumental in your decision to service your car at Herb Chambers MINI of Boston. Thank you for sharing this wonderful feedback!

December 03, 2024

Great customer service with knowledgeable people. I have been a mini client for nineteen years and their service of my cars throughout has been excellen More

by SM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

Herb Chambers MINI of Boston responded

Thank you for your loyalty and kind words about our team at Herb Chambers MINI of Boston! We're delighted to know that you've consistently experienced excellent service over the years. Looking forward to continuing this journey with you!

December 02, 2024

I always get excellent treatment here. Mark is the best service advisor he takes good care of my needs More

by bonniereteguiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

Herb Chambers MINI of Boston responded

Bonnie, thank you for the kind words! We're delighted to hear that Mark and our team at Herb Chambers MINI of Boston continue to provide excellent service. We appreciate your support!

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