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Herb Chambers MINI of Boston

Boston, MA

4.8
835 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 835 reviews

August 29, 2023

excellent customer services! It is such a great and pleasant experiences in this dealership. Highly recommended. More

by Applepie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Dias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2023 -

Herb Chambers MINI of Boston responded

We're delighted to know you had a great experience at Herb Chambers MINI of Boston! Your recommendation means the world to us. Safe travels in your new ride!

August 25, 2023

Mark is a joy to work with I have enjoyed his assistance and humor for many years.. He makes sure no unnecessary work is done and what is done is on a timely basis. More

by bobbyt1229
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theo Turney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Dias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2023 -

Herb Chambers MINI of Boston responded

Hey Bobby, we're delighted to know that you always had great and enjoyable service experiences with Mark at Herb Chambers MINI of Boston. Thank you for your loyalty and kind feedback! We'll see you next time. Safe travels!

August 24, 2023

The service was great. All problems of my Mini Cooper was resolved. They also kindly gave 10% discount. More

by Matthew M. Y
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo Turney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2023 -

Herb Chambers MINI of Boston responded

Hey Matthew, thank you for the positive review! We're glad to know you had a great service experience at Herb Chambers MINI of Boston. We always strive for customer satisfaction! Have a great day!

August 23, 2023

Sam was terrific with letting me know the status of my car, which had been flooded in the recent rains. The team followed a protocol to dry out my car and saved it from being determined a "total". I was More

by Maureen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Dias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Maureen responded

I would highly recommend Herb Chambers Service.

Aug 24, 2023 -

Herb Chambers MINI of Boston responded

Hey Maureen, thank you for the positive review! We're pleased that Sam provided you with great customer service during your visit. We appreciate your recommendation and see you again! Safe travels!- The Herb Chambers MINI of Boston Team

August 22, 2023

Staff is very responsive and helpful in answering questions and arranging to redolvevroutine and unexpected issues. More

by Martyn Roetter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rodrigo Moreno
Aug 22, 2023 -

Herb Chambers MINI of Boston responded

Hey Martyn, we're glad to know our team at Herb Chambers MINI of Boston was able to assist you effectively with your vehicle needs. Thank you for choosing us! We'll see you next time. Safe travels!

August 20, 2023

Mark in Mini service provides excellent customer service experience with clear communication and technical knowledge. More

by Mini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Herb Chambers MINI of Boston responded

We're happy to hear Mark provides you with such fantastic service! Thanks for your trust in the Herb Chambers MINI of Boston team. We look forward to seeing you next time!

August 20, 2023

Mark Ravens was terrific in explaining my options and making sure my mini was well taken care of and that the work was finished in time for me to leave when I needed to. He is great! More

by pcsonnenschein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2023 -

pcsonnenschein responded

I was very pleased with the service on my car and Mark Ravens was terrific.

Aug 22, 2023 -

Herb Chambers MINI of Boston responded

Thank you for the 5-star rating! We're pleased that Mark provided you with great customer service during your visit. We'll see you next time at Herb Chambers MINI of Boston! Have a great ride!

August 17, 2023

I always have wonderful experiences at Herb Chambers Mini, they’re so kind and helpful. I can’t recommend them enough! More

by Ileana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo Turney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2023 -

Herb Chambers MINI of Boston responded

Hi Ileana, we're so glad to know you've had consistently great experiences at Herb Chambers MINI of Boston. Thanks for the high recommendation! We'll see you next time!

August 16, 2023

Annual service was smooth and efficient. Staff were a pleasure. Questions were all well answered. More

by Mini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2023 -

Herb Chambers MINI of Boston responded

Hi Mini! We greatly appreciate your positive feedback regarding your recent annual service experience at Herb Chambers MINI of Boston. It brings us immense joy to hear that our staff provided you with smooth and efficient service. Safe travels!

August 15, 2023

Top shelf, customer-centric service advisor. I went as far as knocking on the door of the dealership GM to express my appreciation of Mark's service More

by Bosbrave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Herb Chambers MINI of Boston responded

Bosbrave, it's great to know that you had a positive experience with our service advisor Mark. However, we noticed your rating doesn't match the feedback and wonder if there might have been an oversight or other aspects of your visit that didn't meet expectations. We'd appreciate any additional insights you could share. Please feel free to reach out directly at your convenience. Thank you, Melissa Steffy - General Manager - msteffy@herbchambers.com

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