Herb Chambers Lexus of Sharon - Service Center

Servicing vehicle I've got say, Herb Chambers Lexus of Sharon,MA service station is the best customer service I've ever experienced! Patrick Lage, one of the service ma I've got say, Herb Chambers Lexus of Sharon,MA service station is the best customer service I've ever experienced! Patrick Lage, one of the service managers went above & beyond with outstanding customer service skills & gave me complete confidence that my car was in good hands. Request Patrick Lage to be your service manger next time you service your Lexus & you won't be dissapointed. More

Patrick and Dan do not meet expectations – they EXCEED them! I had another great experience at Herb Chambers Lexus when my RX was recently in for service. Patrick was my adviser whom I know well however at the l I had another great experience at Herb Chambers Lexus when my RX was recently in for service. Patrick was my adviser whom I know well however at the last moment I could not make the appointment so my wife volunteered to bring the RX in for its scheduled service and detailing. Although she had never been in before she told me that Patrick and the Service manager Dan treated her with complete warmth, as you would an old friend. She got written up immediately – quickly got into a new Lexus loaner car and returned with all the work completed perfectly and after the detailing the 39,000 mile SUV looked like new again. As always everyone here is very professional and helped us every step of the way. Patrick and Dan do not meet our expectations – they EXCEED them!! I would recommend this dealer to everyone. More

My Service Experience From the moment I drove my car into the service center, I was greeted by a pleasant and very cheerful service writer. Daniel Negalha then proceeded to From the moment I drove my car into the service center, I was greeted by a pleasant and very cheerful service writer. Daniel Negalha then proceeded to assist me with my vehicle, explaining in detail what the procedure would entail. He was very patient and thorough with me, as I was not familiar with the process, because it was my first time bringing my car in, due to my husband usually bringing it. Thank you Daniel for all your help. More

Top notch EACH AND EVERYTIME we go to the dealership Whether we go for a car wash or service we are treated great.sales,service everyone and it's our second car! We have never been disappointed! Whether we go for a car wash or service we are treated great.sales,service everyone and it's our second car! We have never been disappointed! More

First Class Service everytime! Danny and his team always give first class service. I will be a Lexus Brand Loyalist forever based on the service I receive from Herb Chambers Lexus Danny and his team always give first class service. I will be a Lexus Brand Loyalist forever based on the service I receive from Herb Chambers Lexus in Sharon. More

Exceptional Customer Service! Excellent customer service from the minute you walk in the dealership doors! Daniel Negalha and his staff are truly committed to providing excellent c Excellent customer service from the minute you walk in the dealership doors! Daniel Negalha and his staff are truly committed to providing excellent customer service and made me feel right at home. I brought my car in for a routine service and they made sure I was in and out in the time promised. I really appreciate that Daniel took the time to go over the work done and recommended service in detail. Without question, this is the best place to have your Lexus serviced and I will definitely be a repeat customer. More

Phenomenal Service Experience EACH time with Danny Negalha! Danny is a pleasure to work with! He always greets us positively and always has a solution for any problem I (my car) may be encountering. His loyalty Danny is a pleasure to work with! He always greets us positively and always has a solution for any problem I (my car) may be encountering. His loyalty to his customers and excellent customer service skills are always apparent and are also visible in the rest of his staff. Danny and his Service Staff always set the bar high and go the extra mile to make sure that all my needs are met with the goal of returning my car in perfect conditions. I cannot imagine servicing my car at another Lexus Dealership. I commend Danny's leadership and customer service! A huge thank you to him for all that he does :) More

Excellent Service every time!! When ever our vehicle needs maintenance work done,the service is phenomenal. We purchased our car a few years ago and our experience with the service When ever our vehicle needs maintenance work done,the service is phenomenal. We purchased our car a few years ago and our experience with the service center has been excellent. Even if it's a simple oil change or a bigger job, Mr.Negalha is always very attentive and dedicated to our requests, and concerns every time. The staff is super respectful and friendly. I highly recommend this service center to every one specially to family and friends. Once again, Thank you for your dedication Mr.Negalha and staff it truly shows. More

Very poor salesman- purchase experience I bought my first Lexus last Nov, a previously owned 2013 Lexus 350RX. Because of Lexus' reputation, I went to the Sharon location to look at car I bought my first Lexus last Nov, a previously owned 2013 Lexus 350RX. Because of Lexus' reputation, I went to the Sharon location to look at cars of this model I had seen online. The salesman, Nick Salem offered to have the car ready to take home that evening, promising to have the scratches on the vehicle removed by that time. Needless to say, the scratches still remain after months of phone calls and visits, the last one on June 29, 2015. I have sent a letter and filled out surveys to no avail. with no response from the dealership. There have been many form letters received by mail asking if "the recent service met my expectations." No, it doesn't! June 29 visit: the 35,000 check was done as expected, car washed and cleaned. However, there was a mix-up in the visit which was previously scheduled for the week before, therefore, there were no loaner cars available,. When I went to pick up my car at 5:30PM, I was extremely upset about the scratches still remaining, but there were no service people to speak to at that time. More

Wonderful experience in the service department Going to Lexus of Norwood is a truly wonderful experience you are treated wonderful by the employees they treat you with the utmost respect and they Going to Lexus of Norwood is a truly wonderful experience you are treated wonderful by the employees they treat you with the utmost respect and they handle the service department very smoothly More