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Herb Chambers Lexus of Sharon - Service Center
Sharon, MA
2,721 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,721 Reviews of Herb Chambers Lexus of Sharon - Service Center
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May 08, 2018
Excellent customer Service Service Consultant Ken really went above and beyond to make my experience exceptional. The process was quick and easy, within minutes I was in my loan Service Consultant Ken really went above and beyond to make my experience exceptional. The process was quick and easy, within minutes I was in my loaner car, and shortly thereafter, my car was ready. Ken made sure all my needs and concerns were met. Refreshing experience in this day and age. More
by Karen401
Employees Worked With
Kenneth Alves
May 04, 2018
Herb Chambers Lexus - best I have been to I have been getting my car serviced for 30 years af. many dealerships. Ronni Travers and her team at Herb Lexus are the best I have ever experienced. I have been getting my car serviced for 30 years af. many dealerships. Ronni Travers and her team at Herb Lexus are the best I have ever experienced. From the initial phone call to book time to the drop off to dealing with Ronni who is both patient with us older customers and very very very thorough, the experience is premier and first class. I will not take my Lexus anywhere else. More
by Blackdogggg
April 28, 2018
A++ service dept. - Mark was OUTSTANDING!, We had a major engine problem with one of the 4 Lexes we own (out of warranty with 165K on it) We have kept it in fantastic condition and it has serv We had a major engine problem with one of the 4 Lexes we own (out of warranty with 165K on it) We have kept it in fantastic condition and it has served the family well for along time. Mark was outstanding thru our entire service experience - saving our sons 2007 Lexus Rx400h. He and the Parts and Service director went way beyond our expectations getting the SUV back on the road while Lexus Corporate Customer Satisfaction left us very DIS-satisfies. Mark’s professionalism, attention to detail, and super follow-up are part of what the Lexus brand is all about - Corporate should take note of how to keep very loyal customers coming back - they need only ask the Chambers dealership how to do service and customer service right. Thanks Mark - we’ll be bringing in the ‘17 RX450h in for service soon and the others as needed - keep up the great work!! Dave J Wrentham, MA More
by DaveJ
Employees Worked With
Mark in service and Brian Matthews.
March 08, 2018
Great experience I did a test drive today, it was a great experience with Bassem Rashidi, he's such a nice person with a bunch of interesting info about the cars. I I did a test drive today, it was a great experience with Bassem Rashidi, he's such a nice person with a bunch of interesting info about the cars. It was really helpful and useful for future decisions . The dealership looks really nice, and inside it's like a museum of art. Thank you very much! More
by Roman
Employees Worked With
Bassem Rashidi
August 22, 2017
Maintenance light came on unexpectedly Called Dealer concerned about Warning Light. Brought car to Service and expressed my concern as needed my car for appointment at noon. They performed Called Dealer concerned about Warning Light. Brought car to Service and expressed my concern as needed my car for appointment at noon. They performed 15,000 mi checkup and got me out within one hour, even without an appointment. Very impressed-wonderful service and of course a great cafe to go along with it!! More
by Malcom
Employees Worked With
James Burbine
August 08, 2017
Ronni is a true fantastic asset to the dealership Ronni Travers is a person of great experience, patience, and positive attitude towards customers and the colleagues. it is always a pleasure to work w Ronni Travers is a person of great experience, patience, and positive attitude towards customers and the colleagues. it is always a pleasure to work with her. More
by Mark123
Employees Worked With
April 26, 2017
Awesomeness! I bought a NX200T from this Herb Chambers in Sharon a few months ago. Tracy Zhao sold me my car. I tried to do service at Watertown location since it' I bought a NX200T from this Herb Chambers in Sharon a few months ago. Tracy Zhao sold me my car. I tried to do service at Watertown location since it's closer to me but the cleanest and friendliest got me coming back to Sharon. Bumped into my sales girl and she was still the happy go lucky and didn't tried me like a number. Thanks so much for the buying experience! More
by Mydung617
Employees Worked With
Tracy Zhao
March 23, 2017
Ronni Travers is the best service manager! When I need service I call or text Ronni. She is always pleasant with a smile. Ronni listens to what you need and always pleases the customer. I ha When I need service I call or text Ronni. She is always pleasant with a smile. Ronni listens to what you need and always pleases the customer. I have never been to another dealership that I felt comfortable and enjoyed having my RX350 worked on. THANK YOU RONNI! JO ERBA More
by Jo Erba
Employees Worked With
November 01, 2016
Service manager doesn't understand the meaning of customer s This is my 3rd leased RX 350 in the last 6 years. My hazard light button fell into the dashboard when I went to turn on my hazard lights. I brought th This is my 3rd leased RX 350 in the last 6 years. My hazard light button fell into the dashboard when I went to turn on my hazard lights. I brought the car to Herb Chambers to have it repaired. It's a 2015 RX with approximately 28,000 miles on it. My service advisor told me it would cost $250 to remove the radio so they could determine what was wrong. She said I must have pushed the button too hard and that's why it broke. She said it wasn't covered under warranty. I asked to speak with the service manager, Tina. Tina stated the same thing and would not cover the service under the warranty. I told Tina I would write a bad review and report it to Lexus. I then took the car to Lexus of Watertown and they fixed the problem which was covered under the warranty. I will never return to Herb Chambers Lexus! More
by Karen K.
Employees Worked With
Tina and a female service advisor
April 05, 2016
service department INV# 403770 4/5/16 Today I had my first oil change on my es350 and an inspection service was excellent from the greeter to the consultant to INV# 403770 4/5/16 Today I had my first oil change on my es350 and an inspection service was excellent from the greeter to the consultant to the café I have purchased 2 cars from HCL as has my son and 2 of my friends I would not buy a car anywhere else More
by najukat
Employees Worked With
Jamie Dawson and the 2 young ladies in cafe
