Herb Chambers Lexus of Sharon - Service Center

Great car; great service! I love my IS 300. While no one likes bringing their car in for service, I’ve found it to be an easy and pleasant experience each time. Having a dedic I love my IS 300. While no one likes bringing their car in for service, I’ve found it to be an easy and pleasant experience each time. Having a dedicated service person to deal with is so helpful, and James Burbine has been awesome! More

Outstanding service from Ronni! Over the past 15 years, I have had the pleasure of getting service provided by Ronni Travers. She has always greeted us with a smile, and ensured tha Over the past 15 years, I have had the pleasure of getting service provided by Ronni Travers. She has always greeted us with a smile, and ensured that were were happy with the services we received. She knows cars, and her knowledge is really helpful when we don't know how something works. Thanks, Ronni! More

Exceptional, Professional and Personal Service!!!! I have owned Lexus cars for the past 22 years and the Lexus RX models since they first came out on the market, trading them in for new ones about ever I have owned Lexus cars for the past 22 years and the Lexus RX models since they first came out on the market, trading them in for new ones about every three years. Obviously, I am very happy with the car. I am equally, if not more so, extremely pleased with the service from Lexus of Sharon, in particular, Mark Forcucci, my service advisor. Mark is a professional who extends personal service. He is extremely knowledgeable, helpful and accommodating. He always addresses my questions and concerns about the car and service, informs me of the options and makes sure that all needed work is done and done well. Because I live some distance from the dealership, the car is valeted when it has to go in for service. I am always notified of the pick-up window of time and always receive a call before the valet comes out to pick up the car and leave a loaner. While the car is in for service, Mark calls to update the status of the car and lets me know when the car will be returned. And, to top it all off, the car is returned service complete, all washed and cleaned, looking great. I doubt most car owners can say that having their cars serviced is made so easy and pleasant. The final clincher here is that Mark and his team are what truly keep me with Lexus. I love my 2013 RX, but have not been happy with the look of newer RX models--that big front grill and the sharp angular lines--- so much so that I have been putting off trading in my car. I was hoping the model would change, but that does not look as though that is going happen. My 2013, though, is getting up there in miles. I have looked at other brands/styles of cars, but I really don't want to give up the reliability and comfort of my Lexus. What really decides it for me is the service: I won't give up the amazing service I get from Mark Forcucci at Herb Chambers Lexus. I will buying another Lexus. More

" SUPERB " " JoeS" Mark Forcucci is simply amazing his devotion to assisting me and providing service on short notice is nothing short of tremendous , I had " JoeS" Mark Forcucci is simply amazing his devotion to assisting me and providing service on short notice is nothing short of tremendous , I had a problem with my car and he had me in and out within an hour . In this day and age it is difficult to find this kind of care to a customer. Thank you so much More

Awesome Nicole is the best she was so helpful came in for service today car looked great after car wash thanks for the continued wonderful service Nicole is the best she was so helpful came in for service today car looked great after car wash thanks for the continued wonderful service More

Have always had the best experience dealing with Nicole. She Is the best. She gets me in and out so quickly with such a pleasant attitude. Has been so helpful whenever I come in. Today came in with no appt and Is the best. She gets me in and out so quickly with such a pleasant attitude. Has been so helpful whenever I come in. Today came in with no appt and she got me in anyway. More

Excellent customer Service Service Consultant Ken really went above and beyond to make my experience exceptional. The process was quick and easy, within minutes I was in my loan Service Consultant Ken really went above and beyond to make my experience exceptional. The process was quick and easy, within minutes I was in my loaner car, and shortly thereafter, my car was ready. Ken made sure all my needs and concerns were met. Refreshing experience in this day and age. More

Great Service Experience I am a newly owner of a Lexus CT- 200h sport. My car has been in the service department twice for regular maintenance and both times I was helped by E I am a newly owner of a Lexus CT- 200h sport. My car has been in the service department twice for regular maintenance and both times I was helped by Eric Castillo. He is definitely Very professional, very helpful and very attentive. From booking my appointments, to providing a loaner when I needed one, to constantly updating me on the status of my vehicle. My experience at the lexus service department has been excellent and I have tha thank Eric Castillo for that. I will continue to service my vehicle at Lexus of Sharon for as long as I have this vehicle and will continue to bring my service to Eric Castillo. I am a happy Loyal customer :-) More

Herb Chambers Lexus - best I have been to I have been getting my car serviced for 30 years af. many dealerships. Ronni Travers and her team at Herb Lexus are the best I have ever experienced. I have been getting my car serviced for 30 years af. many dealerships. Ronni Travers and her team at Herb Lexus are the best I have ever experienced. From the initial phone call to book time to the drop off to dealing with Ronni who is both patient with us older customers and very very very thorough, the experience is premier and first class. I will not take my Lexus anywhere else. More

A++ service dept. - Mark was OUTSTANDING!, We had a major engine problem with one of the 4 Lexes we own (out of warranty with 165K on it) We have kept it in fantastic condition and it has serv We had a major engine problem with one of the 4 Lexes we own (out of warranty with 165K on it) We have kept it in fantastic condition and it has served the family well for along time. Mark was outstanding thru our entire service experience - saving our sons 2007 Lexus Rx400h. He and the Parts and Service director went way beyond our expectations getting the SUV back on the road while Lexus Corporate Customer Satisfaction left us very DIS-satisfies. Mark’s professionalism, attention to detail, and super follow-up are part of what the Lexus brand is all about - Corporate should take note of how to keep very loyal customers coming back - they need only ask the Chambers dealership how to do service and customer service right. Thanks Mark - we’ll be bringing in the ‘17 RX450h in for service soon and the others as needed - keep up the great work!! Dave J Wrentham, MA More