Herb Chambers Lexus of Sharon - Service Center

Service quality is based on skill, accuracy, timeliness, customer service, and clear explanations (communication.) Since I started using Herb Chambers Lexus of Sharon about five years ago I've noticed prog customer service, and clear explanations (communication.) Since I started using Herb Chambers Lexus of Sharon about five years ago I've noticed progressive improvement from very good to great in all those areas, with the biggest jump in the last two items above occurring with the addition of Danny Blinn. I'd worked with Danny at another Lexus dealer and was thrilled when I found he had moved to the one nearest me! He makes sure everything necessary is done (and done right) and what is not necessary is not done. Overall, I am very pleased with the care the whole team provides for my 2010 RX450h, especially since I keep my cars for at least 150,000 miles! More

I live in Westborough, the next town over from Lexus of Northborough, and have followed Dan Blinn to Herb Chambers in Sharon. My wife and I are both on our second Lexus's; the RX for me and the GS for Eliz Northborough, and have followed Dan Blinn to Herb Chambers in Sharon. My wife and I are both on our second Lexus's; the RX for me and the GS for Elizabeth. There are a number af excellent choices of automobiles out there. So why four Lexus's? One reason: the superior service provided by Dan Blinn! More

Since 2004 Danny has gone over and above to resolve issues with my Lexus LS430. Just one example was in 2009. My briefcase was stolen with the second set of keys. Danny made sure the car was kept at th issues with my Lexus LS430. Just one example was in 2009. My briefcase was stolen with the second set of keys. Danny made sure the car was kept at the dealership. He provided me with a loaner. He made sure Lexus shipped out new locks. He kept me informed on the status in a timely manner. The matter was taken care of in a very efficient/professional manner. This time I called Danny in the morning for a service appointment. He asked me to bring the car in at 2.30p.m. the same day. He provide a loaner. He made note of the issues to be solved, oil/lube, swap to snow tyres. He kept me informed on progress, called me the next morning, the car was ready to be picked up. After he explained the details of work done/cost, I was told not to hesitate to call back if there was a problem with the car. Once again a very good experience. Rupert Rodrigues More

I visited Herb Chambers Lexus for the 10k service for my 2013 Lexus GS and worked with Danny Blinn . I wanted to recognize Danny for exceptional customer service and for going above and beyond on an excepti 2013 Lexus GS and worked with Danny Blinn . I wanted to recognize Danny for exceptional customer service and for going above and beyond on an exceptionally busy day. Apart from the regular service, I was having problems with the Lane Keep Assist (LKA) in my car. Despite the fact that Danny was very busy and had multiple customers to handle at that time , he took the time to actually listen to the problem I was having and even took a test drive with me to see what was going on with the LKA. In fact , he ended up noticing that the Fast Lane Tag was interfering with the LKA and ended up resolving the issue. He was extremely polite , courteous and was focussed on making sure that I had a fantastic experience while getting my car serviced. I will definitely be requesting Danny as my service advisor in the future and would recommend him and Herb Chambers Lexus to anyone for their Lexus related needs. More

Dany is such an asset to your dealership. My husband and I have had several dealings with him, mainly routine services. We called him for a problem recently, he reassured us and next day called and asked i I have had several dealings with him, mainly routine services. We called him for a problem recently, he reassured us and next day called and asked if he could arrange to have car seen that day. He always gets right back to us if we leave a message for him He always treats us with such care, we feel very comfortable knowing he knows how to help. He is very knowledgeable, honest, and reassuring. I don't always take time to fill out surveys, but his service is outstanding! Herb Chambers lexus, has been outstanding the last four years we have had our car. Thank You, JoAnne and Paul O'Brien Norton, mass More

I've really enjoyed working with Danny. I had a problem with the passenger side mirror and it could not be adjusted remotely. Each time I started the car, I had to get out and adjust the mirror ma problem with the passenger side mirror and it could not be adjusted remotely. Each time I started the car, I had to get out and adjust the mirror manually. When I called Danny from the road, he suggested I come by (no appointment needed) so that he could diagnose the problem. The mirror needed replacement and would have to order the part. In less than a week, he called to say the part was in and it was replaced the next day, while I waited. I was impressed with the way Danny handled my problem and with the service technician, too. Arnold Green More

I came to Herb Chambers Lexus at Sharon to buy a Lexus RX 350 2013. The Sales and Leasing Consultant name Don Xu and Manager name Sam LI were helping me out. They were very professional and they were trying 350 2013. The Sales and Leasing Consultant name Don Xu and Manager name Sam LI were helping me out. They were very professional and they were trying to make the best they can for us. Finally, we bought the car. I really appreciated what they have done to us. It was all careful to clients beyound the sale profession. I would definitely come back and introduce my friends and all people that I know to come to buy car with Sam and Don. More

The only reason I had service done at this dealership is because of prior relations with Danny Blinn at his previous employer. As usual Danny was the best at what he does. You have the best service rep the because of prior relations with Danny Blinn at his previous employer. As usual Danny was the best at what he does. You have the best service rep there is. More

My GS350 was at the dealership for 16 days. Your techs couldn't Identify the issue. They ended up replacing the transmission. In those 16 days not a day went by that I did not know what was going on with couldn't Identify the issue. They ended up replacing the transmission. In those 16 days not a day went by that I did not know what was going on with my vehicle. Danny went way above and beyond to keep me informed of the status of the situation at all times. I wanted to let you know that this gentleman is a huge asset to your team and if you had more professionals like Danny your business would be even better. I felt very comfortable working with Danny and when I buy my next Lexus from Herb,and after this experience I will be buying it from you guys, I will only do so if Danny handles my car. You should consider your company very fortunate to have him working for you. Lexus of Northboro is 10 miles away and after my experience with Danny I wouldn't even consider visiting their lot. Thanks again Danny for all your hard work. I hope Herb appreciates it as much as I do. Keith D Gouin More