Herb Chambers Lexus of Sharon - Service Center

Excellent Customer Service I've had wonderful experiences in dealing with both the Director of Service (Dan Negalha) and the service tech (Patrick Lage). I would highly commend I've had wonderful experiences in dealing with both the Director of Service (Dan Negalha) and the service tech (Patrick Lage). I would highly commend both of these individuals who are a true asset to the Herb Chambers Lexus team! More

Great Service I wanted to take a moment to say that this dealership has great service. Scott Murray in the service department was very helpful and is a great asset I wanted to take a moment to say that this dealership has great service. Scott Murray in the service department was very helpful and is a great asset to your team. He educated me on what needed to be done with my SUV. I left after having service completed happy. More

Unique service Excellent service from drop-off to pickup! I scheduled my appointment based on a recall...Patrick recommended replacing the platinum spark plugs while Excellent service from drop-off to pickup! I scheduled my appointment based on a recall...Patrick recommended replacing the platinum spark plugs while taking care of the recall. In doing so, I saved 1.5 hours in labor charges. The technician found and replaced a leaking gasket on spark plug #6 while he was at it. It was certainly refreshing to find a dealership with a customer's best interest in the forefront! Dennis More

LOVE the service dept I can't say enough about the service dept at this dealership! Ronni has been my service advisor for years & NEVER lets me down! When I picked up my ve I can't say enough about the service dept at this dealership! Ronni has been my service advisor for years & NEVER lets me down! When I picked up my vehicle last night, it was like BRAND NEW & it's 4+ years old! She had it cleaned inside & out & the total due on my bill was slightly less than she had quoted me so that was also a nice surprise! My vehicle is always repaired right the FIRST TIME! I will continue to be a Lexus owner and mainly because Ronnie & her team take such GREAT care of me! More

Wonderful I took my 2008 lexus in for service. Met Sam P a salesman, wonderful experience. I has no intention of trading my car. We drove a 2010 lexus. I bough I took my 2008 lexus in for service. Met Sam P a salesman, wonderful experience. I has no intention of trading my car. We drove a 2010 lexus. I bought the car two days later. I had minor issues, Sam was prompt to answer my questions and attentive to my needs. Would buy a car from him any day of the week. Very professional More

Awesome Experience!!! I recently visited Herb Chambers Lexus in Sharon to have my car serviced....My ES300 Hybrid needed some routine maintenance such as a grease and oil I recently visited Herb Chambers Lexus in Sharon to have my car serviced....My ES300 Hybrid needed some routine maintenance such as a grease and oil change however I needed additional work done and Scott Murray in the Service department was amazing, he went above and beyond my expectations...he was able to take care of everything that needed to be done to my vehicle! During the time of which my vehicle was being worked on... I was given a loaner vehicle and Janine Ballarino in your sales department was phenomenal in ensuring that I was kept apprised of the status and when my vehicle would be ready to be picked up. Every encounter I have had at Herb Chambers Lexus of Sharon has been such a positive experience...the team there goes above and beyond to make sure that the client is satisfied and happy! I tell all of my family and friends to visit the dealership because it is by far The Best dealership I have ever been to!!! More

great service First time at this dealership. Had routine oil change and pairing of phones done. Staff could not have been more courteous. From Scott Murray to Nick First time at this dealership. Had routine oil change and pairing of phones done. Staff could not have been more courteous. From Scott Murray to Nick Pacheco, I was most impressed and would definitely return for further servicing. More

Easiest Purchase Yet! I went into Herb Chambers in Sharon yesterday morning for service on my GX 460 - and I came home with a new GX 460 last night. I met with Sam Prusak I went into Herb Chambers in Sharon yesterday morning for service on my GX 460 - and I came home with a new GX 460 last night. I met with Sam Prusak while waiting for my service to be completed and we discussed the value of my car, looked at a new one, etc. Everyone knows the process. I have purchased several cars, the last two being from Lexus, and I have to say this was the easiest car purchase I have ever made. Sam was very pleasant and didn't put any pressure on me to buy. We commicated during the day to get paperwork completed, and he stayed later than he had to because I was later than expected arriving at the dealership. He spent time explaining everything to me and answering any questions I had. Thank you Sam!! More

Service Experiance. On returning home to Missouri after two weeks on Cape Cod, we experienced a problem with our 2011 Lexus Gx460. No need to detail problem now. We were On returning home to Missouri after two weeks on Cape Cod, we experienced a problem with our 2011 Lexus Gx460. No need to detail problem now. We were greeted by Codi and was escorted to the customer waiting area.(btw, very nice area) Problem was checked and repaired. We were very happy to hear that as a loyal Lexus guest all repair cost were covered by one time good will policy. Joyce and I have been buying fine cars for many years and must say This dealership has been our most wonderful dealer experience. We were treated in a very professional way. We are both retired. Joyce, collage Dean and I am retired Engineer. We are going to convert to a sedan in October and if we lived closer we would come to your store first. Best Regards Darrell & Joyce Kimball More

The best service anywhere Herb Chambers Lexus of Sharon has the best service and the best service people I have ever encountered in all my years of car ownership. Although the Herb Chambers Lexus of Sharon has the best service and the best service people I have ever encountered in all my years of car ownership. Although the dealership is quite a distance from my home it is worth the trip because when you make an appointment you are always taken on time. My service provider, Frank Cardinale, is without question the best service manager. He never recommends anything I really don't need but does recommend essentials and always knows what is needed. Not only that, but when the car is ready he goes over it carefully and cleans up whatever what left undone. Also, my car is always immaculately clean when it is finished - a delightful plus. And the customer lounge makes waiting for your car a pleasure. Stay away from Watertown Lexus where you are treated as if you don't belong. I wanted to buy a Lexus and had a check in my bag and although there were about seven salesmen in the showroom not one offered to help me so I left. I wrote to the owner about my experience and never even got a reply. At Herb Chambers I was treated like royalty and it remains so to this day. can't recommend them highly enough and I am a former consumer reporter and know whereof I speak. Phyllis Eliasberg More