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Herb Chambers Lexus of Sharon - Service Center
Sharon, MA
2,595 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,595 Reviews of Herb Chambers Lexus of Sharon - Service Center
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June 26, 2018
Great service experience! I scheduled an appointment for an oil and filter change and renewal of my inspection sticker. My experience with my regular Service Consultant, Eric C I scheduled an appointment for an oil and filter change and renewal of my inspection sticker. My experience with my regular Service Consultant, Eric Castillo was both professional and courteous. He was very thorough and knowledgeable. I will continue to consult with him for all of my service needs. More
by Lexuslady
Employees Worked With
Eric Castillo
June 25, 2018
Outstanding Service - As Usual! Mark Forcucci and his team are outstanding. He is my go to person for service on my Lexus LS460L. The work is always done quickly, professionally, a Mark Forcucci and his team are outstanding. He is my go to person for service on my Lexus LS460L. The work is always done quickly, professionally, and completely. It's always nice to see and say hello to RJ Graf and Eric Graf as well. More
by bgaff
June 25, 2018
Exceptional customer service from Nicole Nicole always provides 5 star service. She is a major asset to your service advisor team. I was so glad to see that she returned to your service depar Nicole always provides 5 star service. She is a major asset to your service advisor team. I was so glad to see that she returned to your service department. Her knowledge of Lexus service issues is amazing. She always makes me feel like a valued customer. She is the reason that I continue to use your service department. More
by STN
Employees Worked With
Nicole Thomas
June 12, 2018
Lexus Brand Personified Eric Castillo, Service Consultant at Herb Chambers Lexus in Sharon, MA personifies the Lexus Brand. Eric is incredibly professional and a pleasure to Eric Castillo, Service Consultant at Herb Chambers Lexus in Sharon, MA personifies the Lexus Brand. Eric is incredibly professional and a pleasure to work with. He will thoroughly explain the reason for the necessary repair as well as the process involved to remedy it. I have absolute trust in Eric! I've referred friends to him. If your Lexus requires service, please see Eric Castillo at Herb Chambers Lexus in Sharon. You'll be glad you did. More
by W. Steinhauser
Employees Worked With
Eric Castillo
June 12, 2018
Terrific service I have know Mark F. for 29.years. When I have a problem he is there for me. He attends to my needs without hesitation. What else can I say. I have know Mark F. for 29.years. When I have a problem he is there for me. He attends to my needs without hesitation. What else can I say. More
by AJ
June 02, 2018
Service timely, friendly staff Had a 7am 25k service appointment and was out by 8am. Staff was friendly and attentive to my concerns. Car was washed including windshield which is Had a 7am 25k service appointment and was out by 8am. Staff was friendly and attentive to my concerns. Car was washed including windshield which is important (got to see folks). Very satisfied More
by Andy95
Employees Worked With
Where is the woman in the waiting room - very good!, Nicole Thomas
May 31, 2018
Personalized and thorough Nicole is my personal service assistant and goes over and beyond to provide a personalized experience. Very thorough and responsive during all communi Nicole is my personal service assistant and goes over and beyond to provide a personalized experience. Very thorough and responsive during all communications. Highly recommend Nicole to anyone who does business with herb chambers More
by David5
Employees Worked With
Nicole Thomas
May 29, 2018
Great car; great service! I love my IS 300. While no one likes bringing their car in for service, I’ve found it to be an easy and pleasant experience each time. Having a dedic I love my IS 300. While no one likes bringing their car in for service, I’ve found it to be an easy and pleasant experience each time. Having a dedicated service person to deal with is so helpful, and James Burbine has been awesome! More
by Ale11
Employees Worked With
Nick Salem, James Burbine
May 26, 2018
Outstanding service from Ronni! Over the past 15 years, I have had the pleasure of getting service provided by Ronni Travers. She has always greeted us with a smile, and ensured tha Over the past 15 years, I have had the pleasure of getting service provided by Ronni Travers. She has always greeted us with a smile, and ensured that were were happy with the services we received. She knows cars, and her knowledge is really helpful when we don't know how something works. Thanks, Ronni! More
by lexuscarowner
Employees Worked With
May 24, 2018
Exceptional, Professional and Personal Service!!!! I have owned Lexus cars for the past 22 years and the Lexus RX models since they first came out on the market, trading them in for new ones about ever I have owned Lexus cars for the past 22 years and the Lexus RX models since they first came out on the market, trading them in for new ones about every three years. Obviously, I am very happy with the car. I am equally, if not more so, extremely pleased with the service from Lexus of Sharon, in particular, Mark Forcucci, my service advisor. Mark is a professional who extends personal service. He is extremely knowledgeable, helpful and accommodating. He always addresses my questions and concerns about the car and service, informs me of the options and makes sure that all needed work is done and done well. Because I live some distance from the dealership, the car is valeted when it has to go in for service. I am always notified of the pick-up window of time and always receive a call before the valet comes out to pick up the car and leave a loaner. While the car is in for service, Mark calls to update the status of the car and lets me know when the car will be returned. And, to top it all off, the car is returned service complete, all washed and cleaned, looking great. I doubt most car owners can say that having their cars serviced is made so easy and pleasant. The final clincher here is that Mark and his team are what truly keep me with Lexus. I love my 2013 RX, but have not been happy with the look of newer RX models--that big front grill and the sharp angular lines--- so much so that I have been putting off trading in my car. I was hoping the model would change, but that does not look as though that is going happen. My 2013, though, is getting up there in miles. I have looked at other brands/styles of cars, but I really don't want to give up the reliability and comfort of my Lexus. What really decides it for me is the service: I won't give up the amazing service I get from Mark Forcucci at Herb Chambers Lexus. I will buying another Lexus. More
by tapperRX
Employees Worked With
