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Herb Chambers Lexus of Sharon - Service Center
Sharon, MA
2,595 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,595 Reviews of Herb Chambers Lexus of Sharon - Service Center
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December 19, 2018
Thank you Brian Mathews My family would like to extend our sincere gratitude and thank you to Brian who was so efficient and helpful in solving our lexus problem in such a ti My family would like to extend our sincere gratitude and thank you to Brian who was so efficient and helpful in solving our lexus problem in such a timely manner.We lived 82 miles from Sharon and so Brian had someone drive all the way to our place in Hadley ma and take our car to be looked at again when we reported a noise problem.While our car was taken to be looked at we got a brand new 2018 Lexus for to commute to work.This was such a rare and generous service that we recieved and we will always go back to Herb Chambers in Sharon for our car needs.Thank you Brian once again for everything and Wish you a very happy New Year from our daughter and from me and my wife. We cannot thank you enough. Urgen Chomphel Haldey ma More
by paldenla
Employees Worked With
December 11, 2018
Always pleasurable Welp, let me begin with" I'm not a dealership atmosphere kind of girl" my past experiences have never been anything like the ones I receive when I see Welp, let me begin with" I'm not a dealership atmosphere kind of girl" my past experiences have never been anything like the ones I receive when I see my service advisor James B. James is down to earth, he doesn't make me feel pressured or anxious. He listens to your concerns and works with you to get the services needed for your vehicle. It's Always a pleasurable and stress free experience when I see James. More
by Butter Pecan
Employees Worked With
James Burbine
December 01, 2018
Great Service Ronni has been my service advisor for a number of years. She goes out of her way to take care of you. She is great with recommendations on what serv Ronni has been my service advisor for a number of years. She goes out of her way to take care of you. She is great with recommendations on what services you should have done immediately and which items you can take care of later. She is especially good with unusual situations such as when something that needs to be taken care of is not covered by warranty. She was able to work with Lexus and get me a "goodwill" that saved me $750. When I needed replacement tires and wanted a specific special tire not stocked by Lexus she ordered the tires from an outside supplier and arranged to have them installed on car. She is the greatest. More
by jbault
Employees Worked With
November 30, 2018
Excellent Customer Service I came in for a regular check up and Ken Alves was friendly and easy to deal with. When I left I noticed something wrong with my wipers and immediate I came in for a regular check up and Ken Alves was friendly and easy to deal with. When I left I noticed something wrong with my wipers and immediately called Ken. He said it may have been a mistake from when they washed it and replaced my wiper very quickly no questions asked. I understand mistakes happen and Ken's response to it was excellent customer service. Great Job! More
by JM39
Employees Worked With
Ken Alves
November 30, 2018
Ken Alves is a key player in the service department One day I happened to be driving by this dealership when 2 warning lights came on my ES350. Ike everyone else I hate seeing these lights. I pulled in One day I happened to be driving by this dealership when 2 warning lights came on my ES350. Ike everyone else I hate seeing these lights. I pulled in with no appointment and was immediately greeted by Mr Alves. Within no time at all we discovered I only needed some air in the tires and a new key battery. I just can’t say enough good things about this employee, not only did he set tire pressures he also took care of my battery and even got me a wash. I hope Mr Chambers takes a moment to recognize it’s the people who make a difference, everything else is just brick and mortar. More
by Lexusman76
Employees Worked With
Ken Alves
November 30, 2018
Thank you Eric!!! Eric! Thank you for helping me with my RX! I was stranded and you were able to get me back on the road. I appreciate all your help and will be back to Eric! Thank you for helping me with my RX! I was stranded and you were able to get me back on the road. I appreciate all your help and will be back to take you up on that free car wash! Thank you More
by Ldysil983
Employees Worked With
Eric Castillo
November 30, 2018
Great as always Stopped in for a quick car wash to get the salt off. James greeted me by name and showed a a few cool features on the navigation system. Nothing in i Stopped in for a quick car wash to get the salt off. James greeted me by name and showed a a few cool features on the navigation system. Nothing in it for him but he took the time to make sure I'm getting the most out of my Lexus and had a great experience. More
by BigLex1
Employees Worked With
James Burbine
November 29, 2018
Eric Castillo! Eric Castillo demonstrates professionalism, respectful and caring to clients needs & demands, he always smiles & feels welcome , he has delivered on Eric Castillo demonstrates professionalism, respectful and caring to clients needs & demands, he always smiles & feels welcome , he has delivered on all fronts ,very satisfied. Thanks👍 More
by Lexus 350IS
Employees Worked With
Eric Castillo
November 27, 2018
Ronnie rocks!! Any time I need service Ronnie is prompt and my car is in and out with no problems. I wouldn't consider going anywhere but Herb Chambers Lexus for ser Any time I need service Ronnie is prompt and my car is in and out with no problems. I wouldn't consider going anywhere but Herb Chambers Lexus for service!!! Thanks ronnie More
by Jenniphan1213
Employees Worked With
November 20, 2018
Plus One! Mark Forcucci is THE best service advisor. He has handled all of my service inquiries and needs for the past 25 years and never disappoints. Mark is Mark Forcucci is THE best service advisor. He has handled all of my service inquiries and needs for the past 25 years and never disappoints. Mark is the reason that I have been a loyal customer of Herb Chambers Lexus. Thank you Mark!! More
by Jody H
Employees Worked With
